Do you have an unresolved issue on TikTok?
Is your TikTok account banned and you want to recover it?
Or maybe you’re facing a shadowban and you want to remove it.
Either way, you may need to contact TikTok to resolve your issue.
But before that, make sure to browse the TikTok help center first.
The help center contains answers to frequently asked questions.
You can also type out your question on the search bar and navigate to a related article.
If the article is not helpful, your best bet is to contact TikTok via the methods below.
In this article, you’ll learn 3 ways to contact TikTok.
How to contact TikTok
To contact TikTok, you can either report a problem on the app, use the TikTok feedback form, or email them via info@tiktok.com or legal@tiktok.com.
If you’re facing an issue on the app, you can report a problem directly on the app.
Common issues that you might face on the app include account issues, sound issues, and crashing issues.
If you face any of these related issues, you can contact TikTok by reporting a problem on the app.
Next, if you have feedback to share or a banned account that you want to recover, you can contact TikTok using their feedback form.
The feedback form requires you to indicate your email address, a description, and an optional attachment.
If you have a specific problem, you can take a screenshot of it and attach it.
Lastly, you can email TikTok using the emails provided in the creator marketplace.
Below are the 3 ways that you can use to contact TikTok:
1. Report a problem on the app
The first method is to report a problem on the app.
Firstly, open TikTok and log into your account if you haven’t already.
Then, you need to go to your TikTok profile.
To go to your TikTok profile, tap on the “Me” icon on the bottom navigation bar.
Once you’re on your TikTok profile, tap on the three dots.
After you’ve tapped on the three dots, you’ll land on the settings and privacy page.
On the settings and privacy page, you’ll see multiple headers including “Account”, “Content & Activity”, and more.
Scroll down the page until you find the “Support” header.
Under the “Support” header, you’ll see an option that says “Report a problem”.
Tap on “Report a problem” to report a problem on TikTok.
Once you’ve tapped on “Report a problem”, you’ll land on the “Feedback and help” page.
On the “Feedback and help” page, you’ll see the frequently asked questions and topics that you can choose from.
To report a problem, you need to select a related topic to your problem.
For example, if you want to change your birthday on TikTok, you need to select the “Account and Profile” option.
After you’ve selected a related topic, you’ll land on a screen containing some information.
Under the information, you’ll see a “Yes” and a “No” button.
Tap on “No” if your problem is not resolved.
Do not tap on “Yes” as you won’t be able to report your problem to TikTok.
Once you’ve tapped on “No”, you’ll see a “Still have problem” option.
The “Still have problem” option allows you to explain and report your problem on TikTok.
This option will only appear if you’ve tapped on the “No” button on the previous step.
Tap on “Still have problem” to report your problem.
Lastly, you’ll land on the “Report a problem” page.
Under the “Tell us your feedback” header, describe your problem in detail.
For example, if you want to change your birthday, explain that you’ve set an incorrect birthday and you want to change it to your actual birthday.
Then, tap on “Report” to report your problem to TikTok.
After that, your report can be found on the support tickets page by tapping on the “Edit” icon on the “Feedback and help” page.
You’ll be able to see your report’s status there.
2. Use the TikTok feedback form
The second method to contact TikTok is to use the feedback form.
The feedback form allows you to describe your problem that you’d like to report.
It also allows you to share feedback about your experience on TikTok.
To go to the from, you can search for “TikTok feedback” on Google and select the first search result.
Alternatively, you use this link: https://www.tiktok.com/legal/report/feedback.
On the form, you’re required to provide your email address.
Providing your TikTok username is optional, but you should include it.
On the “What would you like to tell us?” field, describe the problem that you’re facing on TikTok.
Lastly, you can upload up to 10 attachments.
Once you’re done filling up the form, select “Submit” to submit it.
TikTok will respond to your report via the email that you’ve provided.
3. Email TikTok
The third method to contact TikTok is to email them.
TikTok has various email addresses that you can use to get ahold of them.
However, these email addresses are primarily for the TikTok Creator Marketplace.
Here is a list of TikTok email addresses:
- info@tiktok.com
- legal@tiktok.com
- business-servicesupport@tiktok.com
- creator-marketplace-support@tiktok.com
- eu-creator-marketplace@tiktok.com
- TCM_IN@tiktok.com
- TCM-JP@tiktok.com
- TCMsupportOutbound@tiktok.com
If you’re trying to report a problem on TikTok, it’s highly recommended that you use the other two methods above instead.
This is because their email addresses are mainly for business inquiries only.
How do I report a problem to TikTok?
To report a problem on TikTok, go to your TikTok profile, tap on the three dots, and tap on “Report a problem”.
Then, select a related topic, tap on “No”, explain your problem, and tap on “Report”.
After you’ve reported a problem on TikTok, the status of your report can be found on the “Your support tickets” page.
To access it, navigate to the “Feedback and help” page and tap on the “Edit” icon.
Can I call TikTok?
No, you cannot call TikTok as they do not have a phone number that you can call to report a problem.
Instead, you’ll have to report a problem on the app by tapping on “Report a problem” on the “Settings and privacy” page.
In addition, TikTok has multiple email addresses that you can use to contact them.
TikTok’s main email addresses are info@tiktok.com and legal@tiktok.com, but you can also contact them by reporting a problem on the app or using the feedback form.
Conclusion
In social media platforms like Instagram, contacting support is a challenge.
This is because there are way too many users for the support team to keep up with.
Instagram does not allow you to report a problem on the app, but TikTok does.
On TikTok, you can easily report a problem on the app.
But due to the overwhelming number of reports, it will take a while for TikTok to respond to your report.
If you don’t get a response to your report, you can try submitting the TikTok feedback form or contacting them via email instead.
Further Reading
Can You Log into TikTok on Two Devices?
