Home » How-To » How to Fix “Unfortunately, Google couldn’t verify this account belongs to you”

How to Fix “Unfortunately, Google couldn’t verify this account belongs to you”

Are you getting a “Google couldn’t verify this account belongs to you” error?

Here’s the full error message, “Thanks for confirming that you can access the contact email address that you provided”.

Followed by, “Unfortunately, Google couldn’t verify that example@gmail.com belongs to you. Learn more about how to recover your account”.

Even if you’ve entered the correct password and verification code via the Google Account recovery page, you might still receive the error.

This usually means that you’re using an unfamiliar device or you’re at a different location.

To fix this, Google recommends that you use a familiar device and be in a location where you usually log in.

In this guide, you’ll learn how to fix “Unfortunately, Google couldn’t verify this account belongs to you” on Google.

How to fix “Unfortunately, Google couldn’t verify this account belongs to you”

To fix “Unfortunately, Google couldn’t verify this account belongs to you”, you need to complete the “Request to restore your Google Account” form.

After you’ve completed it, you need to wait for Google’s response.

Google will send you an email containing instructions on your next steps.

To navigate to the “Request to restore your Google Account” form, you need to visit the “Your account is disabled” page on Google Help.

On the page, there’ll be a “fill out this form” link where you can click on to go to the “Request to restore your Google Account” form.

The form requires you to enter an email address that Google can use to contact you.

You also need to describe why you don’t have access to your Google account.

Lastly, submit the form and wait for 2 business days for Google’s response.

Here’s how to fix “Unfortunately, Google couldn’t verify this account belongs to you”:

  1. Navigate to the “Your account is disabled” page on Google Help
  2. Click on the “fill out this form” link
  3. Complete the form
  4. Submit the form and wait for Google’s response

1. Navigate to the “Your account is disabled” page on Google Help

Your account is disabled Google

Before you do this, try using the Google Account recovery page to recover your account first.

The first step is to navigate to the “Your account is disabled” page on Google Help.

To do so, go to Google and search for “your account is disabled Google”.

After you’ve searched for “your account is disabled Google”, you’ll see the “Your account is disabled – Google Help” search result.

Click on the “Your account is disabled – Google Help” search result.

2. Click on the “fill out this form” link

Ask us to restore your account Google

Your account is disabled: https://support.google.com/accounts/answer/40695?hl=en.

After you’ve clicked on the “Your account is disabled – Google Help” search result, you’ll land on the “Your account is disabled” page.

The page contains information on how to restore your Google account.

It also contains information on how to download data from a disabled account and why accounts and disabled.

Scroll down the page until you reach the “Ask us to restore your account” header.

Under the “Ask us to restore your account” header, you’ll see a “fill out this form” link.

Click on the “fill out this form” link to go to the “Request to restore your Google Account” form.

3. Complete the form

Google account recovery form

Request to restore your Google Account: https://support.google.com/accounts/contact/disabled2.

After you’ve clicked on the “fill out this form” link, you’ll land on the “Request to restore your Google Account” form.

The form requires you to enter your email address where Google can use to contact you.

You also need to describe why you don’t have access to your Google account.

Firstly, state if you sign in to your Google account with an email address that ends with @gmail or @googlemail.com by selecting “Yes” or “No”.

After you’ve selected “Yes” or “No”, you need to enter the email address that you use to sign in to your Google account.

Secondly, enter an email address that Google can use to contact you.

Make sure that you can get emails at the email address that you’ve provided.

Otherwise, you won’t get updates from Google.

4. Submit the form and wait for Google’s response

How to fix "Unfortunately, Google couldn't verify this account belongs to you"

Thirdly, describe why you don’t have access to your Google account in the “Let us know if you have any other helpful information” field.

Here’s an example of a description, “Hi Google, I am unable to access my Google account due to this error, “Unfortunately, Google couldn’t verify this account belongs to you”. I need help in restoring my account”.

You can include any other helpful information in the field.

After you’ve provided a description of your issue, click on “Submit” to submit the form.

Now, you need to wait for 2 business days for Google’s response.

Google will send you an email with instructions on your next steps.

Hence, you need to check your email periodically.

Make sure to check your junk and spam folder as well.

You’ve successfully learned how to fix the “Unfortunately, Google couldn’t verify this account belongs to you” error on Google!

Conclusion

If you can’t access your Google account, the first thing to try is to submit the Google Account recovery form.

However, there are a few prerequisites.

This includes being in a location where you normally use Google and using a familiar device.

You also need to enter the email address that is connected to your Google account.

If the Google Account recovery form doesn’t work, you need to use the form above.

It usually takes 2 business days to get a response from Google.

If there is an overwhelming number of submissions, it can take longer to get a response from Google.

Further reading

How to Fix “Looks like another app is blocking access to Google Play”

How to Recover Gmail Password Without Phone Number And Recovery Email

420+ Good, Cool, and Aesthetic Spotify Playlist Names

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Tower of Fantasy, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.