Are you looking to contact Instagram about an issue you’re facing in the app?
If you ever tried contacting Instagram, you’ll know that it’s a pain trying to reach out to them.
Let’s face it — Instagram support is almost non-existent.
You can try sending them an email or giving them a call, but you won’t get a response.
This is unsurprising because Instagram has over a billion monthly active users.
Instagram does not have enough man-power to handle the massive amount of requests per day.
If you have an issue, you’re better off trying to solve it on your own or try other means of contacting Instagram which will be mentioned in this article.
By the end of the article, you should be able to know the various ways of contacting Instagram if you have an issue on the app.
Let’s get right into it.
How do I contact Instagram about a problem?
So, how do I contact Instagram about a problem?
There are two main ways to contact Instagram — you can either report an issue in the Instagram app or through contact forms in the Help Center.
To contact Instagram about a problem, go to your profile on the Instagram app, tap on the menu (on the top-right hand corner of your screen), tap on settings > help > report a problem.
Additionally, you can visit Instagram’s Help Center to find contact forms for specific issues (e.g. copyright infringement, privacy violation, impersonation).
You can also try contacting Instagram through their contact number at (650) 543-4800 or their email address at firstname.lastname@example.org.
However, most of the times, you’re not going to get a response from them.
Scroll down for a complete list of forms and other useful methods you can use to contact Instagram (retrieved from Instagram’s Help Center).
Table of Contents
1. Report a problem – How to report a problem on the Instagram app.
2. Trademark Report Form – To report about trademark and general issues (e.g. hacking, bullying/harassment, inappropriate content), you can use this form.
3. Privacy Violation Form – If you want to contact Instagram about a privacy violation.
4. Impersonation Form – Fill out this form if someone is impersonating you on Instagram.
5. Report Underage Form – If you know someone under the age of 13, report it to Instagram by completing this form.
6. Abuse & Spam Form – Use this form to report any violations of Instagram’s community guidelines.
7. Memorialized Form – You can submit a request here to memorialize a deceased family member’s or friend’s Instagram account.
8. Report Blackmail Form – Report blackmail (e.g. Threats to circulate intimate images) here.
9. Twitter – How to contact Instagram though Twitter.
10. Account disabled – How to contact Instagram if your account is disabled.
11. Can’t log in – How to contact Instagram if you can’t log in to your Instagram account.
12. Instagram is down – How to check if Instagram is down.
13. Cheatsheet – Cheatsheet of ways to contact Instagram.
How to contact Instagram by reporting a problem
Here’s a step-by-step guide on how to report a problem on the Instagram app.
1. Go to your profile and tap on the menu icon on the top right-hand corner of your screen.
2. Secondly, tap on settings (the first bar on the drawer).
3. Next, tap on help (the bar above ‘About’).
4. Once you’re in the help section, tap on ‘Report a problem’.
5. Lastly, choose the problem that you’re reporting (Spam or Abuse, Something Isn’t Working, General Feedback, and Image or video quality issue).
Here’s a simple guide of how you should use these categories.
Spam or Abuse: If someone is posting inappropriate photos/videos or comments.
Something Isn’t Working: Select this category if you encounter something that isn’t functioning (e.g. Your Instagram account has been disabled, you can’t delete a comment, you are unable to add a comment).
General Feedback: If you have a feedback about the app (ideas, suggestions and reviews).
Image or video quality issue: Do you have an Image or video quality issue? Select this category if you do.
Trademark Report Form
Trademark Report Form – If an Instagram username is infringing on your trademark, you can submit a report using this form.
You can also use the form to report about other issues like hacking, impersonation and bullying.
The trademark report form can be used to not only report trademark issues but other general issues (e.g. hacking, impersonation, bullying).
Here’s some guidelines to take note of when using the different categories.
Account has been hacked: If you think that your account has been hacked, you can use this this category to report it.
Fake account that is pretending to be me: Is there someone impersonating you? Select this category if you found an account that is pretending to be you.
Being bullied or harassed: Report a bullying or harassment case here.
Inappropriate/abusive content: If you found someone posting inappropriate or abusive content.
Claim an account for my business: To claim an account for your business.
Content which I believe infringes my copyright: Found content that infringes your copyright? Utilize this category to report it.
Content which I believe infringes my trademark: In the event that you find content that infringes your trademark, you can select this category and report it.
Privacy Violation Form
Privacy Violation Form – This contact form is specifically for people to report privacy violations (e.g. Your image).
Use this contact form if someone is violating your privacy (e.g. Sharing intimate photos or videos of you).
At the beginning of the form, you’ll be asked whether the content that you’re reporting is a photo or a video.
After this, you’ll have to provide a link to the content and select whether a minor or yourself appears in the content you’re reporting.
Next, there’ll be a yes or no option asking if you live in the United States. If you’re an adult living in the United States, Instagram cannot remove the content for you.
Then you need to select whether you’re under or over the age of 18. If you’re under the age of 18 and you’re not living in the United States, the last details you’ll need to fill in is your email address and a description of how the content violates your privacy.
Impersonation Form – Report an impersonation on Instagram.
Fill up this form if you found out that someone is pretending to be you or someone else.
There are four options you can choose from.
Someone who impersonates your business/organization, yourself, or your friend, pretending to be someone that you represent, and if you can’t log in to your old account.
If you’re filing a report for someone pretending to be you, you’ll need to fill up your name, email address, the full name of the account that you’re reporting, the Instagram username of the account that you’re reporting, and a photo of you holding your ID.
Report Underage Form
Report Underage Form – Report an underage person on Instagram.
Use this form to report someone on Instagram that is under the age of 13 or someone that is impersonating your child.
In this form, you’re required to fill in the username of the account that you’re reporting, the full name of the person (from their profile), the date of birth of the person, and your relationship to the person.
Instagram will not notify you of the outcome of the report, but if the account is deleted, you should not be able to find it on Instagram.
Abuse & Spam Form
Abuse & Spam Form – Report content that violates Instagram’s Community Guidelines.
If you find content that is inappropriate and violates Instagram’s Community Guidelines, use this contact form to report it.
However, if you have an Instagram account, you can report the content within the Instagram app.
Use this contact form only if you don’t have an Instagram account.
Once you select no, you’ll be asked where the violation occurred (e.g. photo, video or comment), how the content violated Instagram’s Community Guidelines, your email address, the username and full name of the person that you are reporting, and a link to the violation.
Memorialized Form – Request to memorialize a departed person’s Instagram.
Use this form to contact Instagram if you want to memorialize a family member’s or friend’s Instagram account.
When an account is memorialized, a ‘remembering’ title will be shown above the person’s name on their profile and their posts won’t be visible on the explore page.
Once you’re on the contact form, you’re required to fill in your full name, email address, the full name, and Instagram username of the deceased person, proof, and date of death.
Report Blackmail Form
Report Blackmail Form – Report someone that is blackmailing you.
Complete this contact form if you want to report someone that is blackmailing you (e.g. threats to share intimate images).
Once you’re in the form, you’re required to fill in your Instagram username, email address, Instagram username of the person that you’re reporting, and multiple choices to describe the issue.
However, if you’re reporting something else, make sure to include a link to the content.
How to contact Instagram using Twitter
Another way you can try contacting Instagram is through Twitter.
Usually, you’d only want to send a tweet to Instagram if the app is down to grab their attention/prompt them to fix it.
Other than that, they won’t take note or respond to any tweets.
Here’s how you can do it.
Go on to Instagram’s Twitter profile, and click on ‘Tweet’.
After you clicked on ‘Tweet’, a pop-up modal will appear and it’ll automatically tag Instagram.
Then, go ahead and send a tweet to them.
One thing to note is that if your question is related to Instagram stickers (e.g. Why don’t I have the ‘x’ sticker?), they’ll most likely inform you that certain stickers are given out to various devices at different times.
Hence, it may take up to a couple of weeks for the sticker to arrive on android/iPhone.
How to contact Instagram if your account is disabled
If you believe that your account was disabled by mistake, you can follow the on-screen instructions and appeal to get it re-enabled.
However, if your account was deleted (by you or someone else), you cannot restore it.
If that happens, your only option is to create a new account.
How to contact Instagram if you can’t log in to your Instagram account
If you can’t log in to your Instagram account, you should try troubleshooting it yourself instead of contacting Instagram support.
If you forgot your Instagram username, you can either find it from your friend’s following/followers list or you can ask your friend to find it for you.
In the event that you forgot your Instagram password on an android device, you can reset it by tapping ‘Get help signing in’ on the login screen, select username/email, send an SMS or Log In using Facebook.
If you’re using an iPhone, tap on Forgot Password above the login screen > username or phone > enter your email address, username, or phone number.
How to check if Instagram is down
If Instagram is down, please resist the urge to contact Instagram.
There are two main ways you can check whether Instagram is down.
You can check whether Instagram is down by using a down detector.
Alternatively, you can check Instagram’s Twitter feed for updates on their up-time.
Cheatsheet – Quick links to contact Instagram
|Ways to contact Instagram||Description|
|Report a problem||Report a problem on the Instagram app by navigating to menu > settings > help > report a problem.|
|Trademark Report Form||Trademark/copyright infringement and general issues (e.g. hacking, bullying, impersonation).|
|Privacy Violation Form||Privacy violations (e.g. leaked content).|
|Impersonation Form||If someone is pretending to be you or someone you know.|
|Report Underage Form||Used or reporting underage people under the age of 13 or someone impersonating your child (under the age of 13).|
|Abuse & Spam Form||Accounts violating Instagram’s Community Guidelines (e.g. inappropriate content).|
|Memorialized Form||Request a deceased person’s account to be memorialized on Instagram.|
|Report Blackmail Form||Blackmail and threats (e.g. threats to leak content).|
|Send a tweet to Instagram.|
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Author: Lim How Wei. Lim How Wei is the founder of Followchain, a community that simplifies growth and networking for Instagram users. Feel free to follow him on Instagram.