Home » How-To » Gaming » How to Fix “We are aware that there is an issue with accessing Roblox”

How to Fix “We are aware that there is an issue with accessing Roblox”

Lim How Wei
October 23, 2023

Are you getting a “We are aware that there is an issue with accessing Roblox” error message?

Here’s the second part of the error, “Our team is actively working on it”.

The error message appears on the home screen of Roblox.

It indicates that Roblox is facing a technical issue like server downtime.

In this guide, you’ll learn how to fix “We are aware that there is an issue with accessing Roblox. Our team is actively working on it”.

Why is there an issue with accessing Roblox?

There is an issue with accessing Roblox because the Roblox servers are most likely down.

You can check the status of Roblox here: https://status.roblox.com/ and downdetector.com/status/roblox.

If there is a red bar or a spike in the number of reports, it means that Roblox is having an outage.

If that’s the case, you need to wait for a few hours for the engineers to fix the issue before you can play Roblox again.

How to fix “We are aware that there is an issue with accessing Roblox”

To fix “We are aware that there is an issue with accessing Roblox”, you need to clear Roblox’s cache files.

You can also try uninstalling and reinstalling Roblox or installing it from the Microsoft Store.

Fix 1: Clear Roblox’s cache files

  • Windows PC: Search for “%localappdata%” using Windows Search > Open the “Temp” folder > Delete the “Roblox” folder.
  • Mac: Go > Go to folder > Search for “~/Library/Caches” > Open the “com.roblox.roblox” folder > Press Command + A > Delete everything.
  • Android: Open the Settings app > Apps > Roblox > Storage > Clear data > Clear cache.
  • iPhone: Open the Settings app > General > iPhone Storage > Roblox > Offload App > Offload App.
  • Chrome: Open Chrome > three dots > Settings > Privacy and security > Cookies and other site data > See all site data and permissions > Search for “Roblox” > Click on the trash icon > Clear.

Fix 2: Uninstall and reinstall Roblox

  1. Search for “Control Panel” using Windows Search and open it.
  2. Select “Uninstall a program”.
  3. Right-click “Roblox” and select “Uninstall”.
  4. Log in to Roblox and launch any game to reinstall Roblox.

Fix 3: Download Roblox from the Microsoft Store

  1. Search for “Control panel” using Windows Search and open it.
  2. Programs > Uninstall a program > Right-click Roblox.
  3. Select “Uninstall” to uninstall Roblox.
  4. Open the Microsoft Store app and search for “Roblox”.
  5. Select “Roblox” followed by “Get”.
  6. Launch the Microsoft Store version of Roblox and try playing a game.

Fix 4: Wait until the Roblox servers are back up

  1. Check if Roblox is down on https://status.roblox.com/ and downdetector.com/status/roblox.
  2. If Roblox is down, you need to wait for a few hours before you can join an experience.

Further reading

How to Fix Roblox Error Code 267

How to Play Roblox on Windows 7

How to Fix “Your Windows 7 system is too outdated. Please install KB4534310” in Roblox

Tags
FacebookXLinkedInEmail

About the author

View All Posts

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.