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How to Fix “There was a problem validating your EA Play” in FIFA 23

Lim How Wei
September 27, 2022

Are you getting an EA Play validation problem in FIFA 23?

Here’s the full error message, “There was a problem validating your EA Play subscription status, please try again“.

The error message happens when you try to launch the game on next-gen Xbox.

In this guide, you’ll learn why you’re getting the EA Play validation error in FIFA 23 and how to fix it.

Why am I getting an EA Play validation error in FIFA 23?

There was a problem validating your EA Play subscription status

You’re getting the EA Play validation error in FIFA 23 because of a bug/glitch with the game.

The issue is currently under investigation by EA games.

This is according to an EA community manager in the forums.

The bug is still under investigation and the EA team is working on a fix.

Many users are complaining about it on Twitter.

Here’s a tweet by Andreas, “There are a lot of players that can’t play the Fifa 23 trial on next Gen Xbox as there is an error with validating the EA Play membership”.

And another tweet, “I cannot play the FIFA 23 trial due to an error regarding validating my EA play subscription which is not the case. My username on Xbox is JinPortokali, you can obviously check my subscription, but mostly I’d like some enlightenment to my problem as soon as possible”.

How to Fix “There was a problem validating your EA Play” in FIFA 23

To fix “There was a problem validating your EA Play subscription status” in FIFA 23, you need to select “Delete everywhere” via the file with your Xbox ID.

After that, re-launch FIFA 23 and you shouldn’t encounter an error.

Here’s how to do this in 5 simple steps:

  1. Go into the game card.
  2. Select “manage game and add-ons”.
  3. Go to “saved data”.
  4. Go to the file with your Xbox ID.
  5. Select “delete everywhere”.

Many users on Twitter claimed that this fixed the validation error in FIFA 23.

Here’s another fix mentioned by @VOIIIXl on Twitter, “Press start on Fifa 23 > manage game and add ons > go to saved data > delete your profile one > then do reserved space”.

Followed by, “It’s important to delete them individually, profile first, then reserved, from everywhere”.

If all else fails, you need to wait until the EA team fixes the bug.

This can take anywhere from a few hours to a few days.

You can also contact EA support here: https://help.ea.com/en/fifa/fifa-23/.

Further reading

Best Goalkeepers in FIFA 23 (GK)

How to Fix “The application encountered an unrecoverable error” in FIFA 23

How to Fix “Secure Boot is not enabled on this machine” in FIFA 23

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About the author

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Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.