Are you getting an “NP-31866-4” error on PS4?
The error message happens when you try to upload your saved data to the online storage.
When you try an upload your saved data to online storage, you may get the “NP-3186” error.
Here’s the full error message, “An error has occurred. (NP-31866-4)”.
The cause of the error is because the network thinks that you don’t have the rights to the games.
As a result, you’re restricted from uploading your saved data to the cloud.
In this guide, you’ll learn 3 ways to fix the “NP-31866-4” error on PS4 so that you can upload your saved data.
How to fix PS4 error NP-31866-4
To fix PS4 error NP-31866-4, you can either try restoring your licenses or changing your PSN password.
Alternatively, you can try logging out of your PSN account on other devices.
After a system update, you might not be able to access certain games on PS4.
This is because you might have lost access to them.
This is similar to game updates on iPhone and Android devices.
Whenever there’s a game update, you might lose access to add-ons, in-game consumables, virtual currency, etc., that you’ve previously bought.
To regain access to your games, you need to restore your licenses.
If restoring your licenses does not work, most users are able to fix the “NP-31866-4” error by changing their PSN password.
Hence, you can try changing your PSN password as well.
Here are 3 ways to fix PS4 error NP-31866-4:
1. Restore Licenses
The first way to fix the error is to restore your licenses.
To do so, you need to navigate to your settings.
Go to the homepage of your PS4 and scroll up.
Then, select the “Settings” icon by scrolling to the right of the carousel.
After you’ve selected the “Settings” icon, you’ll see multiple options.
This includes “Accessibility”, “Account Management”, “Parental Controls/Family Management”, and others.
Select “Account Management” to go to your account management settings.
After you’ve selected “Account management”, your account management settings will open.
In your account management settings, you’ll see multiple options.
This includes “Sign Out”, “Account Information”, “Privacy Settings”, and others.
Scroll to the bottom of the list and press “X” to select “Restore Licenses”.
After you’ve selected “Restore Licenses”, your PS4 will start restoring your licenses.
Once your licenses are restored, you’ll land on the “Licenses restored” page.
Press “X” on the “OK” button to complete the restoration process.
After you’ve restored your licenses, your games will be synced to your PS4.
Now, you should be able to upload your saved data to the online storage.
2. Change your PSN password
The second way to fix the “NP-31866-4” error on PS4 is to change your PSN password.
- Firstly, go to the homepage of your PS4.
- Then, scroll to the top bar (carousel) of the homepage.
- Scroll to the right of the carousel and select “Settings”.
- Select “Account Management”.
- Select “Account Information”.
- Scroll down and select “Security”.
- Select “Password”.
- Enter your current password, enter your new password, re-enter your new password, and select “Confirm”.
Keep in mind that your password needs to contain at least 8 characters including a mix of letters, numbers, and symbols.
In addition, you cannot use the same letter or number 3 times in a row (e.g. 111 or AAA).
After you’ve changed your PSN password, you’ll be automatically logged out.
You can now log in to your PS4 by entering your email address and your new password.
Once you’re logged in, try uploading your data to the online storage again.
This time, you shouldn’t get the “NP-31866-4” error!
3. Log out of your PSN account on other devices
The third and final way you can try is to log out of your PSN account on other devices.
Some users managed to fix the “NP-31866-4” error by doing so.
Here’s how to log out of your PSN account on your PC:
- Go to https://www.playstation.com/.
- Click on your profile picture on the top navigation bar.
- Click on “Sign Out”.
After you’ve clicked on “Sign Out”, you’ll be logged out of your PSN account.
Now, try uploading your saved data to the online storage on your PS4 again.
This time, you should be able to upload your saved data without getting the “NP-31866-4” error!
Conclusion
By following the ways in this guide, you should be able to upload your saved data without getting the “NP-31866-4” error.
If you need further assistance, you can try contacting PlayStation support.
You can do this by clicking on this link: https://www.playstation.com/en-sg/support/contact-us/#account.
Then, select the category that you need help with.
After you’ve selected the category that you need help with, you can choose between two options.
The two options are “Email” or “Call Us”.
Choose either one of the options to contact PlayStation support.
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