To recover your Genshin Impact account, you need to email Genshin Impact support.
Then, they’ll send you an account retrieval link to prove your account ownership via email.
In the account retrieval form, you’ll be given a bunch of questions to prove your account ownership.
This includes providing your registration details, top-ups, and payment methods that you’ve used.
To get your Genshin Impact account back, you need to provide them with complete and accurate information in the form.
After you’ve completed the form, you need to submit it.
Then, wait for a few days for Genshin Impact to respond to you.
If successful, you’ll receive a link to reset your password via email.
In this guide, you’ll learn how to recover your Genshin Impact account by emailing Genshin Impact support and submitting an account retrieval form.
Here’s how to recover your Genshin Impact account:
- Send an email to Genshin Impact
- Click on the account retrieval link
- Provide your ID, username, and registration date
- Provide your registration details
- State your top-ups and payment method
- Provide the details of your first purchase
- Prove your account ownership
- Enter a new email address and submit the form
1. Send an email to Genshin Impact
The first step is to contact Genshin Impact support.
To contact Genshin Impact support, you need to send an email to genshin_cs@mihoyo.com.
The “cs” in the email stands for customer support.
In the email, you need to state that you lost access to your Genshin Impact account.
You’ll also need to state the reasoning behind it.
Here’s an example of a good email, “Hi Genshin Impact support, my Genshin Impact account was hacked and the hacker changed my email address”.
Make sure to end the email with a sentence like this, “I need help in recovering my Genshin Impact account”.
Once you’re done composing the email, you need to send it.
2. Click on the account retrieval link
After you’ve sent an email to Genshin Impact support, you need to wait for their response.
You’ll typically receive a response within 24 hours.
You may also get an automatic email response in a few minutes.
Make sure to check your junk and spam folders as well.
In the email, you’ll see an “Account Retrieval” link.
Click on the “Account Retrieval” link to go to the account retrieval form.
3. Provide your ID, username, and registration date
After you’ve clicked on the “Account Retrieval” link, you’ll land on the “Account Retrieval” form.
The form requires you to provide Genshin Impact support with the complete and accurate information listed on it.
If there are inconsistencies, you may not be able to recover your account.
Firstly, enter your game UID in the “Game UID” field.
The UID is located in the bottom right of the game screen.
Secondly, enter your miHoYo username in the “miHoYo Username” field.
This can be found in the user center on the Genshin Impact official site.
Lastly, select the approximate date when you created your account in the “Account Registration Date” field.
4. Provide your registration details
Next, you need to provide your registration details.
This includes your registration email, country, city, and platform.
Firstly, enter the email that you’ve used to create your Genshin Impact account in the “Registration Email” field.
If there’s no registration email, you can use any email that you’ve linked with your account.
Secondly, enter your country or region in the “Registration Country/Region” field.
Thirdly, enter your city in the “Registration City” field.
Lastly, select the device that you’ve used to create your account in the “Registration Platform” field.
For example, if you’ve created your Genshin Impact account on a PC, select the “PC” option.
5. State your top-ups and payment method
The fifth step is to state your top-ups and payment method.
But first, you need to provide the information of the device that you’ve used to create your account.
For example, if you’ve used an iPhone 11, enter “iPhone 11” in the “Registration Devices Info” field.
If you’ve registered on a PC, please state its specifications.
Next, if you’ve ever topped up in Genshin Impact before, state the number in the “How many times did you top up in Genshin Impact?” field.
Then, select the payment method of your first recharge.
If you haven’t made a recharge before, select the “No purchase” option.
6. Provide the details of your first purchase
After you’ve stated your top-ups and payment method, you need to provide the details of your first purchase.
Firstly, select the date of your first purchase in the “Please select date” field.
If you haven’t made a purchase before, you can select a random date instead.
Secondly, select the item of the first purchase that you’ve made.
If you haven’t made a purchase before, select the “No top-up” option.
7. Prove your account ownership
The seventh step is to prove your account ownership.
To do so, you must first upload payment receipts of your account.
If you haven’t made a purchase before, you can provide a random screenshot or a picture instead.
Secondly, you need to provide your most recent login time.
Select the date of your most recent login time in the “Please select date” field.
Thirdly, enter your most frequently used devices in the “Most frequently used Devices” field.
For example, if you typically play Genshin Impact on your PC, enter “PC”.
If you’ve entered “PC”, you also need to state its specifications.
Fourthly, you need to enter any other information that can be used as proof that you own the account.
A couple of examples are 5-star weapons and 5-star characters.
8. Enter a new email address and submit the form
Lastly, you need to enter a new email address, state if you’ve done any high risks activities, and submit the form.
Firstly, enter two email addresses in the “New email addresses which never been used to create any Genshin Impact account”.
You need to enter two email addresses in case one of them is not registerable.
Secondly, you need to state if you’ve done any high-risk activities which might potentially cause your account to be compromised.
For example, if you’ve recently given out your login details to someone, you need to say so.
Lastly, click on “Submit” to submit the form.
After you’ve submitted the form, you need to wait for a few days for Genshin Impact support to review it.
This might take up to a week or more, so you’ll have to wait it out.
If successful, you’ll receive a link to reset your password or an email with instructions on how you can recover your Genshin Impact account.
You’ve successfully learned how to recover your Genshin Impact account!
Conclusion
Did you lose access to your email address in Genshin Impact?
Or maybe your Genshin Impact account got hacked and the hacker changed your email address.
Either way, you need to recover it as soon as possible.
Otherwise, your progress and purchases will all be gone.
This is frustrating especially if you spent a lot of money on the game.
Unfortunately, if you lost access to your email address in Genshin Impact, you won’t be able to reset your password.
Since you’re not able to reset your password, you need to contact Genshin Impact support by following the steps above.
Further reading
300+ Good, Aesthetic, and Cool Usernames for Genshin Impact
