Did you forget your Instagram password but you don’t have access to your email or phone number?
If you don’t have access to your email or phone number, you won’t be able to reset your Instagram password.
Hence, you need to contact Instagram support for assistance in recovering your account.
Similarly, you need to do this if you think that your account is hacked.
However, contacting Instagram support is challenging because they are hard to reach out to.
The process of recovering your account is challenging as well because you need to verify your identity.
The verification process requires you to take a photo of yourself holding a code.
In this guide, you’ll learn how to recover your Instagram account without an email or phone number so that you can reset your password.
How to recover your Instagram account without email or phone number
To recover your Instagram account without email or phone number, you need to navigate to the “Get more help?” page.
Then, you’ll be able to request support by tapping on “I can’t access this email or phone number”.
Tapping on “I can’t access this email or phone number” will open the “Request Support” form.
In the form, you need to enter an email address that you want Instagram to contact you with.
Then, enter the email address that is linked to your Instagram account.
You’re then required to complete a couple of questionnaires followed by a description of your issue.
Once you’ve submitted the form, you need to wait for an email from Instagram.
The email requires you to take a photo of yourself holding a code.
This is to verify your identity and that you’re the owner of the Instagram account.
Lastly, you’ll receive an email from Instagram with a link to reset your password.
Here’s how to recover your Instagram account without email or phone number:
- Navigate to “Get more help?”
- Request support
- Wait for Instagram’s email & follow the instructions in it
1. Navigate to “Get more help?”
Firstly, open Instagram and navigate to the login page.
If you’re logged into a secondary account, go to your profile and tap on your username.
Then, tap on “Add account” followed by “Log In to Existing Account”.
Once you’re on the login page, tap on “Forgotten password?”.
The “Forgotten password?” link is located under the password field.
After you’ve tapped on “Forgotten Password?”, you’ll land on the “Trouble with logging in?” page.
On this page, you can either enter your username, email address, or phone number.
Since you don’t have access to your email or phone number, you need to enter your username instead.
Firstly, enter your Instagram username on the “Username” field.
If your account is hacked and the hacker changed your Instagram username, you need to find your new username.
You can do this by checking your previous likes or the following list of people who follow you.
Next, tap on “Need more help?” instead of “Next”.
Make sure that you’ve entered your Instagram username before you tap on “Need more help?”.
Otherwise, you’ll be redirected to the Instagram Help Center.
2. Request support
After you’ve entered your Instagram username and tapped on “Need more help?”, you’ll land on the “Help Us Recover Your Account” page.
On this page, you’ll see the email address that is linked to your Instagram account.
If the email address is yours, you can tap on “Send Security Code” to send a security code to your email.
However, if the email address is not yours, it means that someone has changed it.
Hence, you won’t be able to send the security code to your email.
Instead of tapping on “Send Security Code”, tap on “I can’t access this email or phone number”.
The “I can’t access this email or phone number” link is located at the bottom of the page.
After you’ve tapped on “I can’t access this email or phone number”, you’ll land on the “Request Support” form.
The form allows you to contact Instagram support for help.
Firstly, enter the email address that you want Instagram to contact you with.
Make sure that you have access to that email address.
Next, enter the email address that is linked with your Instagram account.
You’re then required to complete a couple of questionnaires.
The first question is, “What type of account are you trying to access?”.
If your Instagram account is a personal one, select the “Personal account with photos of me” option.
Otherwise, select the option that best suits your account.
The next question is, “What is the reason for this request?”.
Since you’ve lost access to the email that is linked with your Instagram account, select the “I can’t log into the email on my account” option.
If your Instagram account is hacked, select the “My account was hacked” option instead.
Then, you’re required to describe the issue that you’re facing.
Here’s an example of a description, “Hi, I lost access to my email and phone number, need help to reset my password”.
Lastly, tap on “Request Support” to submit the form to Instagram support.
3. Wait for Instagram’s email & follow the instructions in it
After you’ve submitted the form, you need to wait for Instagram’s response.
Instagram will contact you via the email that you’ve provided.
In most cases, you’ll receive an email from Instagram within 24 hours.
In the email, Instagram will ask you to attach a photo of yourself holding a handwritten copy of a code.
You need to reply to the email with the attachment to verify your identity.
Make sure that the photo includes the code, your full name, and your Instagram username.
In addition, make sure that the photo is well-lit, not too small, dark, or blurry.
If you’re satisfied with the photo, reply to the email with an attachment of it.
After you’ve sent a photo of yourself holding a handwritten copy of a code to Instagram, you need to wait for their response.
You’ll then receive a response from Instagram in 24 to 48 hours.
Make sure to check your junk and spam folder for the email as it might have landed there.
The email will contain instructions on how you can recover your Instagram account.
Follow the instructions to recover your account.
There’ll be a link to reset your Instagram password in the email.
Click on the link to reset your Instagram password.
You’ve successfully learned how to recover your Instagram account without email or phone number!
Conclusion
If you’ve managed to recover your Instagram account, there are some things that you can do to keep your account secure.
Firstly, you can turn on two-factor authentication.
Two-factor authentication adds an additional level of security to your account.
When someone tries to log in to your account on a device that Instagram does not recognize, you’ll receive a login code.
You can turn on two-factor authentication by navigating to your profile.
Then, tap on Settings > Security > Two-factor authentication > Get Started”.
Another way to keep your account secure is to not click on shady links.
Some links will direct you to a fake Instagram login page.
If you happen to enter your login details, the hacker will have access to your account.
Further reading
How to Add Instagram Filters to Existing Photos
