To fix Roblox 2-step verification not sending, you need to check your junk and spam mail.
When Roblox sends you an email, it might land in your junk and spam mail.
Hence, you need to check them in case the email landed there.
The email should arrive in less than 5 minutes.
If it doesn’t arrive, you can try resending the code.
To resend the code, click on “Resend Code”.
If you still didn’t receive the 2-step verification code, you need to contact Roblox for help.
Roblox has a contact form where you can report that the 2-step verification is not working.
Here’s how to fix the Roblox 2-step verification code not sending or receiving on PC/mobile via email or the authenticator app.
1. Check your junk and spam mail
The first step is to check your junk and spam mail.
The most common reason why you’re not getting the 2-step verification code from Roblox is that it landed in your junk or spam mail.
When it does, you won’t receive a notification about it.
Hence, you need to manually check your junk and spam mail for the code.
If you’re using an iPhone, open the “Mail” app and tap on “Junk”.
If you didn’t see a code, try refreshing your junk mail.
The code should arrive in less than 5 minutes.
If you’re using Gmail, open the Gmail app, tap on the menu icon, and tap on “Spam”.
After you’ve tapped on “Spam”, check if you’ve received the 2-step verification code.
If you still didn’t receive the 2-step verification code, you need to try using the next method.
2. Resend the code
The second method is to resend the 2-step verification code.
The code should arrive in less than 5 minutes to your email.
It should either appear in your inbox, junk, or spam mail.
If it doesn’t arrive in 5 minutes, you need to resend the code.
This is because the code might not be sent the first time.
To resend the code, click on “Resend Code” under “Trust this device for 30 days”.
After you’ve resent the code, check your email for it.
If it’s not in your inbox, you need to check your junk and spam mail as well.
Once you’ve received the code, paste it into the “Enter 6-digit Code” field and click on “Verify” to complete the 2-step verification process.
If you’re still experiencing an issue with receiving the 2-step verification code, you need to contact Roblox support for help.
3. Contact Roblox support
The final method is to contact Roblox support for help.
Roblox has a contact form where you can contact them for help.
The contact form includes a “2-Step Verification” help category.
Firstly, navigate to the Roblox contact form.
Keep in mind that you need to be logged in to your Roblox account to submit the form.
If you haven’t logged in, you need to enter your Roblox login details.
Once you’re on the contact form, you need to enter your contact information.
This includes your Roblox username, first name, and email address.
After you’ve entered your contact information, you need to provide the details of the issue.
To do so, select the device that you’re having the issue on and select the help category.
Since you’re having trouble with the 2-step verification code, you need to select “Account Hacked or Can’t Log in” followed by “2-Step Verification”.
Lastly, you need to describe that you’re unable to receive the 2-step verification code and submit the form.
Here’s an example of a description, “Hi Roblox support. I didn’t receive the 2-step verification code after sending it multiple times. Please help me to fix this”.
After you’ve submitted the form, you need to wait for a few days for Roblox’s response via email.
In the email, they’ll provide instructions on your next steps.
The 2-step verification feature on Roblox prevents others from logging into your account even if they know your password.
When you log in from a new device, you’ll be prompted to enter a security code.
The code will either be sent to your email or the authenticator app.
Since you only have access to them, only you will be able to get the code.
If you want to increase the security of your Roblox account, you can enable the 2-step verification feature.
You can turn off the feature at any time by navigating to Settings > Security > 2 Step Verification > Email codes to confirm your identity > Enable.
Keep in mind that you need to have a verified email address to do this.
If you haven’t verified your email address yet, you need to do so.