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How to Fix Career Profile Stats Not Updating in Overwatch 2

Are your career profile stats not updating or transferred from Overwatch 1 to Overwatch 2?

Is your PC stats merged over but not your console stats?

Overwatch 2 was released on October 4, 2022.

Since its release, the game has had multiple known issues.

Some of the known issues are server disconnection, cosmetics, items, currency not showing up, and others.

In this guide, you’ll learn why are your Overwatch 2 stats not updating and how to fix your career profile stats not updating on PC and console.

Why are my Overwatch 2 stats not updating?

Your Overwatch 2 stats are not updating because you haven’t merged your accounts.

If you’ve already merged your accounts, you need to wait for your stats to sync.

According to an Overwatch announcement by Jodie, a community manager, this is taking a long time because the player database is overloaded.

Many players are complaining on the Blizzard forum that their stats are not transferred.

“Same for me here. I didn’t have Overwatch 1 since I moved to a different console, but all of my accounts were properly linked.
I booted up OW2 expecting to be able to merge but I have a completely empty account with no cosmetics, stats, or even the characters unlocked”.

“The first time I got in, I was about 15 minutes early and all of my stats and skins were gone. The game acted like I was brand new, which I thought was a result of my being early. Now I’m seeing that this is a known bug, and I’m a bit worried. I got a response from Blizzard and they told me to go to the forums and wait until they could get things resolved. What a joke”.

“I logged in on PS4 and it started me in the tutorial. All of my skins and stats are gone. Everything is gone. I didn’t even try to play, I closed the app, and got off. I had zero motivation to play after I saw that I had nothing”.

How to fix career profile stats not updating in Overwatch 2

To fix career profile stats not updating in Overwatch 2, you need to merge your accounts.

If you’ve already merged your accounts but your stats are still not updating, you need to wait for your data from Overwatch 1 to sync to Overwatch 2.

This can take several hours because the player database is overloaded.

You can try restarting the game and checking if your data is synced.

Fix 1: Merge your accounts

  1. Launch Overwatch 2 on your console.
  2. A cross-progression prompt will appear.
  3. Select “Continue”.
  4. Scan the QR code.
  5. Confirm your account for merge.
  6. Wait for your stats to transfer (this can take a few hours).

Source: Account merge FAQ.

Fix 2: Restart the game

  1. Close Overwatch 2.
  2. Log out of Battle.net and close it.
  3. Open Battle.net and log in to it.
  4. Launch Overwatch 2.

Source: Blizzard Technical Support forum.

Multiple players claimed that restarting the game fixed their stats.

Fix 3: Wait for your stats to sync

  • Blizzard mentioned that the player database is overloaded, so it can take a while for your Overwatch 1 stats to sync to Overwatch 2.
  • They are currently investigating the issue and are deploying a client-side fix in the next few weeks.
  • No player data has been wiped or lost.

Source: Overwatch 2 Launch Status Update.

Further reading

How to Change Your Field of View (FOV) in Overwatch 2

How to Use Mouse and Keyboard in Overwatch 2 on Xbox

How to Fix Locked Heroes in Overwatch 2


About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.