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How to Fix The Sims 4 Not Launching, Crashing, or Freezing

To fix The Sims 4 not launching, crashing, or freezing, you can try updating your graphics card, running the game as an administrator, or allowing it in your antivirus.

You can also try disabling overlays/conflicting programs, repairing/verifying the game files, or updating Windows.

The Sims 4 became free-to-play in October for all platforms.

Download for free, and customize your Sims, homes, and more.

You can pick how your Sims look, act, dress, and control their life.

Design homes for each family and decorate your furnishings.

Travel to neighborhoods to meet other Sims and learn about their stories.

In this guide, you’ll learn how to fix The Sims 4 not launching, crashing, freezing, or having a white/black screen.

Fix 1: Update your graphics card

Fix 2: Run The Sims 4 as an administrator

  1. Navigate to your Steam library.
  2. Right-click The Sims 4 > Properties > Local Files > Browse.
  3. Right-click the The Sims 4 > Properties > Compatibility > Run this program as an administrator > Enable > OK > Launch the game.

Fix 3: Allow The Sims 4 in your antivirus

  • Open the Windows settings > Privacy & Security > Windows Security > Virus & threat protection > Manage ransomware protection > Allow an app through Controlled folder access > Add an allowed app > Browse all apps > select The Sims 4 app > Open.
  • Open the Control Panel > System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall > Change settings > Allow another app… > Browse… > select The Sims 4 app > Add.
  • Turn off Real-time protection: Open the Windows settings > Privacy & Security > Windows Security > Virus & threat protection > Manage settings > Real-time protection > Off.

Fix 4: Disable overlays/conflicting programs

  • Navigate to your Steam library > right-click The Sims 4 > Properties > Enable the Steam Overlay while in-game > Disable.
  • Open Steam > Steam > Settings > Downloads > Clear Download Cache.
  • Unplug the Logitech or Thrustmaster racing wheel.
  • End the task for Razer Synapse or MSI Dragon Center.
  • Close all of your tabs to free up RAM and relaunch the game.

Fix 5: Repair/verify the game files

  1. Navigate to your Steam library.
  2. Right-click The Sims 4 > Properties > Local Files.
  3. Click on “Verify integrity of game files”.
  4. Launch The Sims 4.

Fix 6: Update Windows to the latest version

  1. Search for “Check for updates” using Windows Search.
  2. Update Windows to the latest version.
  3. Launch The Sims 4.

Further reading

How to Fix A Plague Tale Requiem Not Launching, Crashing, or Freezing

How to Fix Marauders Not Launching, Crashing, or Freezing

How to Fix Grounded Not Launching, Crashing, or Freezing

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Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Tower of Fantasy, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.