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How to Fix “We Received Your Information” on Facebook

Are you getting a “We Received Your Information” error on Facebook when you try logging in to your account?

Here’s the full error message, “If we still find that you’re not old enough to be on Facebook, your account will be disabled”.

Followed by, “We’re always looking for the security of Facebook, so until then you can’t use your account”.

This is a common problem among Facebook users, but fortunately, there is a way to fix it.

Problems like these on Facebook are typically not solvable on your end.

Hence, you need to contact Facebook directly for assistance.

Otherwise, your account may be permanently disabled.

In this guide, you’ll learn what does “We Received Your Information” mean on Facebook, how to fix it, and how long it takes for Facebook to confirm your identity.

What does “We Received Your Information” mean on Facebook?

“We Received Your Information” on Facebook means that you haven’t met the age requirement to use Facebook.

Facebook requires its users to be at least 13 years old to use the platform.

If you’re under the age of 13, you won’t be able to create a Facebook account.

In the event that Facebook reviewed your information and found that you’re not of age, your account will be disabled.

However, if you’re above the age of 13, it means that your account is disabled by mistake.

If you want to restore your account, you need to contact Facebook directly.

That way, you can prove to Facebook that you’re actually of age.

How to Fix “We Received Your Information” on Facebook

To fix “We Received Your Information” on Facebook, you need to complete the “Report a Login Issue” form and submit it.

Once you’ve completed the form, wait for Facebook’s response to reactivate your account.

Depending on the number of reports, you might need to wait for several days for Facebook’s response.

In the form, you’ll want to make sure to attach your ID.

That way, you can prove to Facebook that you’re above the age of 13.

Therefore, they don’t have the right to disable your account.

An alternative to fixing the “We Received Your Information” on Facebook is to create a new Facebook account.

This time, you need to make sure that your age is set as 13 years old and above.

However, if you want to reactivate your Facebook account, you can use the method below.

Step 1: Go to the “Report a Login Issue” form

Report a Login Issue on Facebook

The first step is to go to the “Report a Login Issue” form.

Firstly, open Google and search for “Report a Login Issue Facebook”.

Then, click on the first search result, “Report a Login Issue | Facebook”.

Alternatively, you can visit the form using this link: https://www.facebook.com/help/contact/357439354283890.

The “Report a Login Issue” form is for users who can’t log in to Facebook.

Since you’re experiencing the “We Received Your Information” error when you try logging into your account on Facebook, this form is relevant to your issue.

Here are other forms that you can use to send a report:

These forms allow you to attach your ID to prove that you’re above the age of 13.

Step 2: Complete the “Report a Login Issue” form

How to Fix "We Received Your Information" on Facebook

Once you’re on the “Report a Login Issue” form, you’ll see a couple of fields including “Contact email address” and “Description of the issue”.

In addition, there is a “Choose Files” button where you can attach files.

The form allows you to report a log in issue that you’re experiencing on Facebook.

Firstly, fill in your contact email address on the “Contact email address” field.

Facebook will contact you via the email address that you’ve provided.

Next, you need to explain the login issue that you’re experiencing.

On the “Description of the issue” field, explain that your Facebook account has been disabled by mistake and that you’re above the age of 13.

Here’s an example of a description, “Hi Facebook. My account has been disabled by mistake, I’m above 13 years old. I need assistance in reactivating my account”.

Lastly, you need to attach your ID.

If you haven’t saved your ID in your computer or mobile device yet, make sure to do so first.

Under the screenshot header, click on “Choose Files”.

Then, select your ID to add it as an attachment to prove that you’re above the age of 13.

Step 3: Submit the form and wait for Facebook’s response

Facebook contact form

Once you’re done filling up the form, click on “Send” to send it.

Now, you’ll have to wait for Facebook’s response.

If your submission is successful, Facebook will reactivate your account.

You will receive an email from Facebook that they have reactivated your account.

Typically, you’ll have to wait for 1 to 3 business days for their response.

Depending on the number of reports, it may take longer than 3 business days before your submission is reviewed.

If you haven’t received a response after a week, try submitting the form again.

You can also use the other forms linked in the first step.

However, do note that if you’re under the age of 13, your account will not be reactivated.

If that’s the case, you’ll need to create another Facebook account using a new email address and set an age above 13.

You’ve successfully learned how to fix the “We Received Your Information” error on Facebook!

How long does it take for Facebook to confirm your identity?

Facebook typically takes 1 to 3 business days to confirm your identity.

Depending on the number of reports, it may take longer than 3 business days before your submission is reviewed.

Once Facebook has reviewed your submission, they’ll respond to you via the email address that you’ve provided.

If your submission is successful, the email will state that your account has been reactivated.

However, if your submission is not successful, your account will remain disabled.

Conclusion

Facebook is very strict when it comes to the age requirement of the platform.

This is because they are required by law to ban users under the age of 13.

Moreover, social media platforms are not allowed to collect data from users under the age of 13 without parental consent.

Hence, if you’re under the age of 13, your account will be disabled.

As mentioned in the guide above, a way to bypass this is to create a new Facebook account using a new email address.

However, if you’re actually above the age of 13, you can use the various forms linked in this guide to prove that you’re of age by attaching your ID.

Further Reading

How to Fix “Your Account is Temporarily Locked” on Facebook

How to See Your Facebook Email Address (4 Steps)

3 Steps to Appear Offline on Facebook Messenger

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About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with over 7+ years of experience in Social Media and 3+ years of experience in investing in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.