How to Fix Xbox App for PC Not Installing

Is the Xbox app not downloading or installing on your PC?

Here’s the error message, “Something unexpected happened”.

Followed by, “Reporting this problem will help us understand it better”.

And, “You can wait a bit and try again or restart your device. That may help”.

The error message happens when you try to download the Xbox App on the Microsoft Store.

In this guide, you’ll learn how to fix the Xbox app for PC not installing on the Microsoft Store on Windows 11 or 10.

How to Fix Xbox App for PC Not Installing

To fix the Xbox app for PC not installing, you can try the 11 fixes below.

Note: After each fix, try installing the Xbox app on the Microsoft Store again.

Fix 1: Set date and time automatically

1. Search for “Date & time settings” using Windows Search and open it.
2. Turn on “Set time zone automatically”.
3. Turn on “Set time automatically”.

Fix 2: Run WSRESET command

1. Search for “WSRESET” using Windows Search and run it.
2. Wait for the black screen to go away.
3. Microsoft Store will open and you can try installing the Xbox app again.

Fix 3: Repair or reset Microsoft Store

1. Search for “Microsoft Store” using Windows Search.
2. Right-click “Microsoft Store” and select “App settings”.
3. Scroll down and click on the “Repair” button.
4. Click on the “Reset” button.

Fix 4: Run a PowerShell command

1. Search for “PowerShell” using Windows Search.
2. Right-click “Windows PowerShell” and select “Run as administrator”.
3. Paste this command and press enter:
4. Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Fix 5: Delete Microsoft Store’s cache

1. Search for “%localappdata%” using Windows Search and open it.
2. Open the “Packages” folder.
3. Open the “Microsoft.WindowsStore_xxx” folder.
4. Delete the “LocalCache” folder.

Fix 6: Get Microsoft Store updates

1. Search for “Microsoft Store” using Windows Search and open it.
2. Select “Library” on the left sidebar.
3. Click on the “Get updates” button.
4. Select “Update all”.

Fix 7: Start some services

1. Search for “Services” using Windows Search and open it.
2. Scroll down to “Windows Update” and double-click it.
3. Set the startup type to “Automatic” > Start > Apply > OK.
4. Select “Restart the service” on the left sidebar.
5. Scroll up to “Microsoft Store Install Service” and double-click it.
6. Set the startup type to “Automatic” > Start > Apply > OK.
7. Select “Restart the service” on the left sidebar.

Fix 8: Update Windows

1. Search for “Check for updates” using Windows Search and open it.
2. Click on the “Check for updates” button.
3. Update Windows and restart your computer.

Fix 9: Uninstall and reinstall Microsoft Store

1. Search for “PowerShell” using Windows Search.
2. Right-click “Windows PowerShell” and select “Run as administrator”.
3. Paste this command and press enter:
4. Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage
5. Restart your computer.
6. Search for “PowerShell” using Windows Search.
7. Right-click “Windows PowerShell” and select “Run as administrator”.
8. Paste this command and press enter:
9. Get-AppxPackage -allusers WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Fix 10: Run inetcpl.cpl command

1. Search for “inetcpl.cpl” using Windows Search and open it.
2. Select “Advanced” and scroll down.
3. Enable “Use TSL 1.0, 1.1, 1.2, and 1.3” > Apply > OK.

Fix 11: Update Windows using Media Creation Tool

• Windows 10: https://www.microsoft.com/en-in/software-download/windows10 > Create Windows 10 Installation Media > Download tool now > Run MediaCreationTool > Accept > Upgrade this PC now > Next > Install.
• Windows 11: https://www.microsoft.com/en-in/software-download/windows11 > Create Windows 11 Installation Media > Download now > Run MediaCreationTool > Accept > Next > ISO file > Next > Desktop > Save > Double-click the Windows ISO file when the installation is complete > setup > Next > Install.

Further reading

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