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How to Fix “An error occurred. If this issue persists please contact us through our help center at help.openai.com”

Lim How Wei
April 19, 2023

You can use ChatGPT in any browser—Chrome, Firefox, Microsoft Edge, and more.

However, if you have an antivirus program or a VPN, it might conflict with ChatGPT.

A common antivirus program that conflicts with the service is Kaspersky Antivirus.

A common VPN that conflicts with the service is NordVPN.

In this guide, you’ll learn how to fix “An error occurred. If this issue persists please contact us through our help center at help.openai.com” in ChatGPT.

Why did an error occur in ChatGPT?

An error occurred. If this issue persists please contact us through our help center at help.openai.com

An error occurred in ChatGPT because of a VPN or antivirus program.

If you’re using NordVPN, the “Threat Protection” feature will cause an error to occur in ChatGPT.

If you’re using an antivirus program like Kaspersky, it can block the program’s access to certain system resources or interfere with its network connections.

As a result, ChatGPT might not be able to function properly or be unable to access the necessary data and resources to generate responses.

How to fix “An error occurred. If this issue persists please contact us through our help center at help.openai.com”

To fix “An error occurred. If this issue persists please contact us through our help center at help.openai.com”, you need to turn off Threat Protection in NordVPN.

If you’re using Kaspersky Antivirus, you need to temporarily disable it.

You can also try using a different browser like Chrome, Firefox, or Microsoft Edge.

Fix 1: Turn off Threat Protection in NordVPN

  • If you have NordVPN, select “Threat Protection”, and turn off “Web Protection”.
  • If the issue still persists, select “Connection” and change “VPN Protocol” to “OpenVPN”.
  • If you have another VPN or web-based protection, try disabling them.

Fix 2: Disable Kaspersky Antivirus

  1. In the context menu of the application icon located in the taskbar notification area, select the “Pause protection” item.
  2. In the Pause protection window, select “Pause”.
  3. Click on the “Pause protection” button and confirm your choice in the window that opens.

Fix 3: Use another browser

Further reading

How to Fix “The message you submitted was too long, please reload the conversation and submit something shorter” in ChatGPT

How to Fix You Do Not Have Access to chat.openai.com

How to Fix “Hmm…something seems to have gone wrong. Maybe try me again in a little bit” in ChatGPT

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About the author

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Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.