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How to Fix “This app is no longer compatible with your device”

Are you getting a “This app is no longer compatible with your device” error on the Google Play Store?

Here’s the second part of the error message, “Contact the developers for more info”.

If so, you won’t be able to open the app or game.

This can happen to multiple apps and games like eFootball, RC 22, Netflix, YouTube, Fortnite, and others.

In this guide, you’ll learn why you’re getting the “This app is no longer compatible with your device” error and how to fix it.

Why am I getting a “This app is no longer compatible with your device” error?

This app is no longer compatible with your device

You’re getting a “This app is no longer compatible with your device” because it’s either not available in your location or not designed for your device’s screen size.

It can also mean that you’re using an old phone or you don’t have the latest Android version.

App developers can target their apps to devices based on screen size, location, and more.

For example, if you’re living in Asia and the developer set the location of their app to the US, you won’t be able to download it.

Keep in mind that app developers can change the compatibility of their apps at any time.

Hence, if you’re unable to download or open the app today, you might still be able to do so in the future.

However, if you’re using an old Android phone, it might not be compatible with the app or game.

This is because the app or game might only be updated to run on the latest Android versions.

However, older Android versions are no longer supported.

How to fix “This app is no longer compatible with your device”

To fix “This app is no longer compatible with your device”, you need to clear the cache and data for Google Play Store, Google Play Services, and Download Manager.

You can also try updating your Android version, downloading an older version of the app/game, or contacting the app’s developer.

If all else fails, you need to use a newer Android device.

In some cases, the error message happens because of a glitch.

If so, clearing the cache for Google Play Store can fix it.

Downloading an APK of the app/game is also an alternative solution.

Contacting the app’s developer is also a great way to find out the cause of the error message.

Here are 5 ways to fix “This app is no longer compatible with your device”:

1. Clear the cache and data for Google Play Store, Google Play Services, and Download Manager

Google Play Store cache
  1. Open the Settings app.
  2. Tap on “Apps”.
  3. Tap on “Google Play Store”.
  4. Select “Storage”.
  5. Tap on “Clear data”.
  6. Tap on “Clear cache”.

Repeat the steps above and clear the data and cache for Google Play Services and Download Manager.

Lastly, close all of the apps, reopen the Google Play Store, navigate to the app/game, and the error should be gone.

2. Update your Android version

Android software update
  1. Connect to Wi-Fi.
  2. Open the Settings app.
  3. Tap on “Software update”.
  4. Tap on “Download and install”.

After you’ve tapped on “Download and install”, your phone will start checking if there’s a new update.

If there is, you need to install it over Wi-Fi.

Once you’ve updated your Android version, navigate to the app/game and the error should be gone.

Keep in mind that if you’re using an old Android device, you may not be able to update it to the latest version because it does not support the update.

If that’s the case, you won’t be able to open the app or game unless you use a newer Android device.

3. Download an older version of the app

The third method is to download an older version of the app.

There are multiple APK websites that you can use.

This includes APKMirror, APKPure, AndroidAPKsFree, and others.

  1. Visit an APK website like APKMirror.
  2. Search for the app/game that you want to download.
  3. Tap on “See available downloads”.
  4. Download an older version of the app/game.

After you’ve tapped on “Download”, you may get an error message.

To fix it, you need to enable “Install unknown apps” in your settings.

You may also get an error message saying that the file is harmful.

However, the file is not harmful as the website is safe.

Once the app/game is downloaded, you should be able to use it without any issues.

Otherwise, you need to try downloading an even older version of the app/game.

4. Contact the app’s developer

Developer contact

The best way to figure out the cause of the “This app is no longer compatible with your device” error is to contact the app’s developer.

The app’s developer is responsible for making their apps work well for you.

Hence, if you encounter any issues with a developer’s app, you can contact them for assistance.

  1. Open the Google Play Store app.
  2. Search for the app that you have issues with.
  3. Tap on the app and scroll down.
  4. Tap on “Developer contact”.
  5. Contact the developer via email.

When you contact the developer, you need to include 3 things.

Firstly, you need to let them know the app that you’re using like “YouTube”.

Secondly, describe the issue that you’re having (e.g. I’m getting a “This app is no longer compatible with your device” error).

Thirdly, tell the developer what you need from them (e.g. How do I fix the issue?).

After you’ve sent the email, wait for a few days for the developer’s response.

5. Use a newer device

If all else fails, you need to use a newer Android device.

If you have a newer Android device, you can try downloading or opening the app/game there.

The “This app is no longer compatible with your device” error usually happens because the app is not compatible with your device.

For example, the new eFootball update requires an Android OS version of 7.0 or above.

Compatibility depends on the Android device and version that you’re using.

Unfortunately, some old Android devices do not support newer Android versions.

Hence, if you want to get the app/game to work, you need to use a newer Android device with the latest version installed.

Conclusion

Your Android version and device are responsible for the compatibility of certain apps.

However, app developers can control this too.

For example, some apps are only available in a specific country.

As a result, you’ll get the “This app is no longer compatible with your device” error if you try to download the app in a country where the app is not available.

Apps that are frequently updated are usually compatible with the latest Android version.

On the contrary, apps that are not frequently updated might not be compatible with newer Android versions.

This is because some apps are no longer updated by the developer.

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About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Tower of Fantasy, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.