How to Confirm Your Identity to Send Messages on Messenger

Are you getting a “Confirm your identity to send messages” error on Facebook Messenger?

Here’s the second part of the error, “Certain actions have been restricted due to unusual activity”.

Followed by “Confirm your identity with a video selfie” where you’ll have to take a video of your face.

However, many users are unable to complete the video selfie because it’s not working or loading.

In this guide, you’ll learn how to fix the “Confirm your identity to send messages” error on Facebook Messenger.

How to Fix Unable to Load Camera Roll on Messenger

Fix 1: Confirm your identity with a video selfie

1. Open the Messenger app on your phone.
2. Select “Continue” when the error appears.
3. Select “Start selfie” and take a video selfie.
4. After a successful submission, the restriction will be lifted.

Fix 2: Change your profile picture on Facebook

1. Open the Facebook app.
2. Profile > Profile Picture > Select Profile Picture.
3. Select a clear picture of yourself or take one on the spot.
4. Go back to Messenger and try the identity confirmation prompt again.

Fix 3: Use a different device to confirm your identity

1. Use a different device (e.g., phone, tablet, or computer).
2. Open Messenger and log in to your account.
3. Select “Continue” when the error appears.
4. Complete the video selfie.
5. After a successful submission, the restriction will be lifted.
6. Open Messenger on your original device.

Further reading

How to Fix Unable to Load Camera Roll on Messenger

How to Remove Meta AI on Messenger

How to Bypass “Set up a way to access your chat history” on Messenger