Are you getting a “Confirm Your Info on the App” error on Instagram?
Here’s the full error message, “We noticed unusual activity from your account. Confirm your identity from the Instagram app to get back to your account”.
To proceed, you need to complete a video selfie to verify your identity.
However, a lot of users are unable to complete the video selfie.
When they try to complete it, there’ll be another error message saying that Instagram has stopped.
In other cases, the “Oops, an error occurred” error might appear.
In this guide, you’ll learn how to fix “Confirm Your Info on the App” on Instagram so you can get your account back.
How to fix “Confirm Your Info on the App” on Instagram
To fix “Confirm Your Info on the App” on Instagram, you need to complete the video selfie verification.
If you’re having trouble with completing it, you need to uninstall Instagram and reinstall it 3 days later.
Many users managed to fix the error by uninstalling and reinstalling Instagram.
However, you need to reinstall Instagram sometime later.
Some users reported that the error was gone after 24 hours.
However, it’s highly recommended that you reinstall Instagram 3 days later—to play it safe.
When you uninstall Instagram, the app’s cache will be automatically cleared.
Hence, you don’t need to manually clear Instagram’s cache.
Here are 3 methods to fix “Confirm Your Info on the App” on Instagram:
- Method 1: Complete the video selfie
- Method 2: Uninstall Instagram and reinstall it 3 days later
- Method 3: Allow Instagram to access your camera
Method 1: Complete the video selfie
The first method to fix “Confirm Your Info on the App” on Instagram is to try to complete the video selfie verification.
If the video selfie verification is not showing up, you can try using another device.
For example, you can use your friend’s phone to log in to your Instagram account.
To begin the video selfie verification, you need to position your face in the circle.
Secondly, slowly turn your head to the right.
Make sure to hold your phone at eye level and that your whole face is visible.
Thirdly, slowly turn your head to the left.
Fourthly, slowly tilt your head upwards.
Lastly, you need to slowly turn your head to the right and left again.
If the video selfie verification is not working for you, try using a different phone or log in to Instagram on Safari/Chrome.
After you’ve followed the on-screen instructions, you’ll land on the “Video Selfie Complete” page.
This means that you’ve completed the video selfie verification.
Tap on “Submit” to submit the video selfie.
If successful, your Instagram account will be unlocked and you’ll be able to use it.
However, many users are getting an error after completing the video selfie.
A common error is, “Oops, an error occurred”, and you won’t be able to proceed.
If you’re getting an error, you need to use the second method to fix the “Confirm Your Info on the App” error.
Method 2: Uninstall Instagram and reinstall it 3 days later
If the video selfie verification is not working for you, then you need to uninstall and reinstall Instagram after 3 days.
Firstly, navigate to the Instagram app.
If you’re using an iPhone, tap and hold the Instagram app.
Next, tap on “Delete App” to delete the Instagram app.
When you delete Instagram, the app’s cache will be automatically cleared.
Hence, Instagram will be on a clean slate the next time you reinstall and open it.
Once you’ve deleted Instagram, you need to wait for 3 days.
After 3 days, open the App Store/Google Play Store, reinstall Instagram, and open it.
Then, log in to your Instagram account and the “Confirm Your Info on the App” error should be gone!
According to multiple users, they managed to get back their Instagram account by uninstalling and reinstalling Instagram after 24 hours to 3 days.
However, it’s recommended that you reinstall Instagram only after 3 days to be safe.
Now that you’ve got your Instagram account back, you need to prevent the error from happening again.
To do so, you need to log out and uninstall any third-party apps that you’re using.
Method 3: Allow Instagram to access your camera
The main reason why the video verification is not working is that you didn’t allow Instagram to access your camera.
If you didn’t allow Instagram to access your camera, you will get a blank screen.
Here’s how to allow Instagram to access your camera on an iPhone:
- Open your phone’s settings.
- Scroll down and tap on “Instagram”.
- Enable the “Camera” option.
After you’ve enabled the “Camera” option, force close the Instagram app and re-open it.
When you re-open Instagram, the selfie verification should appear.
What is “Confirm Your Info” on Instagram?
You probably got the “Confirm Your Info on the App” error because you’ve used a third-party app.
Hence, you need to log out of any third-party apps and uninstall them.
If you’ve linked your Facebook account to your Instagram account, you can try enabling face recognition on Facebook.
You can do so by opening the Facebook app, navigating to your settings, and tapping on “Face Recognition”.
Once you’ve tapped on “Face Recognition”, you need to enable it if you haven’t already.
In a nutshell, the “Confirm Your Info on the App” error will be automatically lifted if you uninstall and reinstall Instagram after 3 days.
If Instagram still prompts you to complete a video selfie but it’s not working, you can try logging into your Instagram account using another device.
This includes a computer or your friend’s phone.
You can also try logging into your Instagram account on a browser (e.g., Safari, Chrome) and try completing the video selfie there.
Conclusion
Instagram needs to confirm your information as a security measure.
This is probably because you’ve entered your Instagram login details on a third-party app.
If you’ve entered your login details on a third-party app, Instagram might lock your account.
This is because Instagram thinks that your account has been compromised.
Further reading
How to Find Live Videos on Instagram
