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How to Contact Crypto.com

Are you facing issues with the Crypto.com app?

Maybe you’re having issues with withdrawing your money.

Or maybe you’re unable to connect your bank account.

Either way, you can contact Crypto.com support for help.

Crypto.com has over 10 million downloads on the Google Play Store.

With the sheer number of users, it might take a while for the Crypto.com support team to get back to you.

That said, there are multiple channels that you can use to contact them.

Get $25 USD for free on Crypto.com here: https://crypto.com/app/xev5c8rctt or use “xev5c8rctt” as the referral code.

In this guide, you’ll learn how to contact Crypto.com, what is Crypto.com’s email address, and whether you can call them.

How to contact Crypto.com

To contact Crypto.com, you can either start a live chat on the app or ping them on Twitter.

Alternatively, you can send them an email at contact@crypto.com.

Before you contact Crypto.com, it’s highly recommended that you try solving the issue yourself first.

You can find solutions to your issue in the Crypto.com Help Center.

There are multiple categories that you can choose from in the Help Center.

This includes “Crypto.com App”, “Crypto.com Pay – App FAQ”, “Crypto.com Exchange”, and more.

You need to select the appropriate category that you need help with.

If you can’t find a solution to your issue, you can proceed to contact Crypto.com for help.

Here are 3 ways to contact Crypto.com:

1. Start a live chat on the Crypto.com app

Crypto.com live chat

The first method is to start a live chat on the Crypto.com app.

The Crypto.com app has a live chat feature that is accessible to every user.

Firstly, open the Crypto.com app and log in to your account if you haven’t already.

On the top navigation bar of the app, you’ll see a live chat icon.

Tap on the live chat icon to start a live chat.

Send a message to Crypto.com

After you’ve tapped on the live chat icon, the live chat dashboard will open.

On the dashboard, you can see all of your conversations.

If you haven’t started a conversation yet, you need to start one.

To do so, tap on “Send us a message” to start a conversation.

Crypto.com support

After you’ve tapped on “Send us a message”, you’ll need to answer some questions.

Firstly, you need to select your language.

If you speak English, select “English”.

Secondly, you need to select a category.

For example, if you need help with a technical issue (e.g. one of the features is not working), select “Technical Issue”.

If you’ve selected “Technical Issue”, you need to state if you have a new incident to report.

If you do, select “Yes, please” twice.

Lastly, you need to share information, screenshots, or videos that display your issue.

Once you’ve shared them, you’ll receive this message, “Thank you! A member of our team will get back to you”.

Now, you need to wait for a member to respond to you.

You’ll typically get a reply within a day via email.

Hence, you need to check your inbox periodically for their email.

In the meantime, do not start another conversation or you may not get a response.

2. Contact Crypto.com on Twitter

Crypto.com customer support on Twitter

The second method is to contact Crypto.com on Twitter.

Crypto.com has a Twitter account for customer support @cryptocomcs.

According to their latest tweets and replies, they’re usually very responsive.

There are a couple of methods to contact them on Twitter.

You can either tweet your issue and tag @cryptocomcs or send them a direct message.

However, if you tweet your issue and tag @cryptocomcs, they’ll usually ask you to send a direct message to them.

This will allow them to take a look at your issue and help you accordingly.

To send a direct message to Crypto.com on Twitter, you must first navigate to their Twitter account @cryptocomcs.

Once you’re on their Twitter account, tap on the message icon to start sending them a message.

Make sure to include your referral code in the message so that Crypto.com can track your account.

You can find your referral code by opening the Crypto.com app and tapping on “Refer & Get $25 USD”.

3. Email Crypto.com

Crypto.com email

The final method is to email Crypto.com for help.

According to Crypto.com’s Twitter, their official email address is contact@crypto.com.

Firstly, log in to Gmail, Hotmail, Yahoo mail, etc., and compose a new email.

In the email, you need to explain the issue that you’re facing with Crypto.com.

You can also ask a question about the app.

Here’s an example, “Hi Crypto.com, I’m having trouble with withdrawing money from the app to my bank account. Can you guide me on this? I’m living in the US”.

If you’re having an issue with the Crypto.com app, you can attach relevant screenshots or videos as well.

Once you’re done composing the email, you need to send it.

Then, you’ll need to wait for Crypto.com to reply to you.

Crypto.com will typically respond within a day.

However, due to the increased volume of inquiries, there might be a delay in their response.

Hence, you need to be patient and avoid sending a second email.

What is Crypto.com’s email address?

Crypto.com’s email address is contact@crypto.com.

You can send them an email if you have any questions or issues.

Do not trust an email address that does not have “crypto.com” at the end of it.

Only email addresses that have “crypto.com” in them are legitimate.

Can you call Crypto.com?

No, you cannot call Crypto.com.

This is because Crypto.com does not have a customer service hotline.

If you want to contact Crypto.com, you need to either start a live chat or email them.

They will typically respond to you within a day.


Contacting Crypto.com should only be done if you cannot solve the issue yourself.

Certain actions like withdrawing or depositing money can be learned on the Crypto.com Help Center.

However, you need to navigate to the right article.

There are over 60 articles in the “Crypto.com App” category, so you’ll most likely find what you need there.

Further reading

How to Find Your Wallet Address on Crypto.com

How to Withdraw Money From Crypto.com to Bank Account

Best Binance Referral ID Code in 2021

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.