Are you facing issues on the Discord app such as billing or phone verification?
Or do you want to share your feedback?
If so, you need to contact Discord support for help.
There are multiple ways to contact Discord depending on what you need.
However, before you contact Discord support, you should try resolving the issue yourself first.
You can do so by visiting the Discord help center.
The help center contains articles from account settings to permissions.
Simply find the category that you need help with and navigate to the article that best suits your issue.
For example, if you need help regarding your account settings, navigate to the “Account Settings” category.
In this article, you’ll learn 3 ways to contact Discord for help and to share your feedback.
How to contact Discord
To contact Discord, you can either submit a request, share your feedback, or email them via support@discord.com.
But first, you can try resolving the issue yourself by reading the articles in the Discord help center.
The help center contains various articles for common issues that you might face on Discord.
The categories include “Discord’s Interface”, “Account Settings”, “Getting Started”, and more.
For example, if you have a question regarding your account settings, select the “Account Settings” category.
Then, navigate to the article that most suits your question or issue.
If you’re still unable to resolve your issue, you can contact Discord directly by submitting a request or emailing them.
The “Submit a request” page allows you to describe the issue that you’re facing and submit it to the Discord support team.
Discord will then review your request and respond to you via the email address that you’ve provided.
Alternatively, you can email Discord directly via support@discord.com.
Here are 3 ways to contact Discord:
1. Submit a request
The first way is to submit a request to Discord.
Submitting a request to Discord allows you to contact Discord directly.
It’s also the best way to reach out to Discord.
To begin with, open Google and search for “Discord support”.
Then, click on the link that says, “Submit a request”.
Alternatively, you can click on this link to submit a request: https://support.discord.com/hc/en-us/requests/new.
After you’ve clicked on the link, you’ll land on the “Submit a request” page.
The page allows you to submit a request to the Discord support team.
Firstly, you need to select the category of your issue.
To do so, click on the “What can we help you with?” dropdown box.
Then, click on the category of your issue.
For example, if you require help and support, click on “Help & Support”.
Secondly, you need to enter your email address in the “Your email address” field.
You can enter the email address that you used to create your Discord account.
Next, you need to select the type of question that you have.
To do so, click on the “Type of question?” dropdown box and select the type of question that you have.
After you’ve selected the type of question that you have, scroll down the page.
Under the “Type of question?” dropdown box, you’ll see a “Subject” field.
Provide the subject of your issue in the “Subject” field.
For example, if you want to change your age, the subject of the request should be “Need help to change my age”.
Secondly, you need to provide a description of your issue in the “Description” field.
Try to be as specific as possible so that Discord can point you in the right direction.
Under the “Description” field, you can add attachments.
However, adding attachments is only needed for certain topics such as changing your age.
If you want to change your age on Discord, you need to attach a photo of your ID.
Lastly, click on “Submit” to submit your request to Discord.
Discord will typically reply in 24 to 48 hours via the email address that you’ve provided.
2. Share your feedback
Discord encourages users to share their feedback so that they can improve the app.
If you want to share your feedback, you need to go to the “Feedback” page.
The “Feedback” page is located on the Discord help center.
To begin with, visit the Discord help center and click on “Feedback” on the top navigation bar.
After you’ve clicked on “Feedback”, you’ll land on the “Community Topics” page.
Alternatively, you can click on this link to visit the “Feedback” page: https://support.discord.com/hc/en-us/community/topics.
At the bottom of the “Community Topics” page, you’ll see a button that says, “New post”.
Click on “New post” to make a new post.
After you’ve clicked on “New post”, you’ll land on the login page of Discord.
To share your feedback, you must first log in to Discord.
Enter your email address and password in the “Email” and “Password” fields respectively.
Then, click on “Login” to log in to your Discord account.
After you’ve logged in to your Discord account, you’ll land on the “What is your post about?” page.
The page contains 2 fields and 1 dropdown box.
Firstly, enter the title of your feedback in the “Title” field.
Next, provide your feedback in the “Details” field.
Here’s an example of someone’s feedback: https://support.discord.com/hc/en-us/community/posts/360030063152-Quoting.
Then, you need to select the topic of your feedback.
To do so, click the “Topic” dropdown box and select the topic that is related to your feedback.
For example, if your feedback is regarding text chat, select “Text Chat”.
Lastly, click on “Submit” to submit your feedback to the Discord community.
3. Email Discord
The final way to contact Discord is to send them an email.
Discord’s official email address is support@discord.com.
This is retrieved from this reply from the Discord official account on Twitter.
In the email, you need to include the subject of your issue and a description of it.
In addition, you need to use the email that is associated with your Discord account.
After you’ve sent your email, you need to wait for 24 to 48 hours for Discord’s response.
Conclusion
In addition to the 3 methods mentioned in this article, you can also contact Discord on Twitter.
Discord is very active on Twitter with prompt replies.
If you have a question, you can post a tweet of it and tag @discord.
You can also send Discord a direct message by clicking on the “Mail” icon on their Twitter profile.
Discord receives a ton of support requests on a daily basis, so you need to be prepared to wait a while for their response.
In most cases, it’ll take 24 to 48 hours.
Further reading
How to Verify Your Phone Number on Discord
