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How to Contact MetaMask

Are you experiencing an issue on MetaMask?

Maybe your transaction is pending or stuck.

Or maybe you’re unable to see your token balance.

Either way, you can try contacting MetaMask for help.

Before you contact MetaMask, you can try visiting the FAQ page.

The FAQ page contains answers to commonly asked questions on MetaMask.

You can also get help from the MetaMask community.

But before you can post, you need to create a new account.

In this guide, you’ll learn how to contact MetaMask, whether they provide support, and what is their email.

How to Contact MetaMask

To contact MetaMask, you can either submit a request, email them, or ping them on Twitter.

Alternatively, you can get help from the MetaMask community.

MetaMask has a “Submit a request” page where you can contact them.

When you’re submitting a request, make sure that you include as much information as possible.

This will reduce the delays between replies.

MetaMask also has a support email at support@metamask.io.

If you found a bug or you need help with something, you can email them.

Lastly, MetaMask has an official Twitter account for support @MetaMaskSupport.

You can post a tweet at tag @MetaMaskSupport if you have any issues.

Here are 3 ways to contact MetaMask:

1. Submit a request

Contact MetaMask

The first way to contact MetaMask is to submit a request.

MetaMask has a “Submit a request” page where you can contact them.

In your request, you need to make sure to include as much information and detail as possible.

Firstly, go to the “Submit a request” page by clicking on this link: https://metamask.zendesk.com/hc/en-us/requests/new.

Once you’re on the page, you need to choose your issue (e.g. MetaMask Extension).

Secondly, enter your email address and select your MetaMask version.

You can find it by right-clicking “MetaMask” and clicking on “Manage Extension”.

Thirdly, select your network and the reason for contacting MetaMask.

Fourthly, include the subject, description, and attachments of your issue.

Lastly, click on “Submit” to submit your request.

After you’ve submitted your request, you need to wait for a few days for MetaMask’s response.

They will respond to you via email.

2. Email MetaMask

MetaMask email

The second way to contact MetaMask is to email them.

MetaMask’s official email address is support@metamask.io.

This email address is mainly used for bug reports.

However, you can email them if you’re experiencing other issues too.

This includes transaction errors, glitches, questions, and more.

In the email, you need to describe the issue that you’re experiencing in detail.

This will mitigate delays between each reply.

After you’ve sent the email, you need to wait for a few days for MetaMask’s response.

3. Ping MetaMask Support on Twitter

MetaMask support Twitter

The final way to contact MetaMask is to tweet them.

MetaMask’s official Twitter account for support is @MetaMaskSupport.

Their account is verified on Twitter, so make sure to check for the verification badge before you tweet them.

Now, there are a couple of things that you can do.

Firstly, you can post a tweet stating the issue that you’re experiencing and tag @MetaMaskSupport.

This is the best way to get their attention.

Secondly, you can reply to one of their tweets.

In the reply, you can state the issue that you’re experiencing.

According to their tweets and replies, @MetaMaskSupport is very active.

Is there a MetaMask support?

Yes, there is a MetaMask support.

MetaMask has a couple of support channels.

This includes the “Submit a request” page and their Twitter account @MetaMaskSupport.

The “Submit a request” page allows you to contact MetaMask support directly.

Alternatively, you can email them at support@metamask.io.

What is MetaMask email?

MetaMask’s official email address is support@metamask.io.

You can send them an email if you found a bug or if you’re experiencing any issues with the MetaMask extension.

If you’ve received an email from MetaMask, make sure to check the sender’s email address.

At times, even if the email is from support@metamask.io, it might be fake.

Remember, MetaMask will never ask you to reveal your secret recovery phrase.

Conclusion

Before you try to contact MetaMask, it’s recommended that you visit their Help Center first.

Their Help Center contains multiple help categories that you can choose from.

This includes “Getting Started”, “Managing my Account”, “Token Swaps”, and more.

Simply select the category that you need help with and read the article that is related to your issue.

Keep in mind that MetaMask support will never ask you to reveal your secret recovery phrase.

There are a ton of scammers online that asks you for your secret recovery phrase.

Do not share it with them or your funds will be stolen.

An example of a scam is if you receive an email saying that your wallet will be suspended.

Further reading

How to Add USDT to MetaMask

How to Connect MetaMask or Coinbase Wallet to OpenSea

Is There a Trust Wallet Chrome Extension?

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Tower of Fantasy, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.