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3 Ways to Contact OnlyFans

Do you have an issue or a question on the OnlyFans website?

Maybe you haven’t received your funds yet.

Or maybe you have an issue with uploading a video on the website.

Either way, the best way to get help is by contacting OnlyFans support.

On social media platforms like Instagram, contacting customer support is almost impossible.

Unlike Instagram, contacting OnlyFans is easier, and you’ll always get a human response.

In this article, you’ll learn how to contact OnlyFans support in three ways if you have a problem or a question.

How to contact OnlyFans

To contact OnlyFans, you can either create a ticket, email them, or ping them on Twitter.

Alternatively, you can visit their help center to get answers to frequently asked questions.

Creating a ticket requires you to log in to your OnlyFans account.

Then, you need to visit the help center and select the “Take me to support” link at the bottom of it.

If you want to email OnlyFans, you can find their email address on their Twitter account.

Lastly, you can ping them on their Twitter account by mentioning them in a tweet or sending them a direct message.

There isn’t a fixed time on how fast you’ll get a response from them, but it’s best to contact them using one of the three ways first.

If you haven’t received a response from them after one or more business days, you can try contacting them using the other ways.

Below is a detailed guide on how you can contact OnlyFans support.

  1. Create a ticket
  2. Email them
  3. Ping them on Twitter

1. Create a ticket

OnlyFans ticket

Log in to your OnlyFans account > profile icon > Help and support > Take me to support > All tickets > Create ticket > Select a question > Add details > Attach file (optional) > Create ticket.

The first way you can contact OnlyFans is by creating a ticket.

In order to create a ticket, you’ll have to go to the OnlyFans website and log in to your account.

After you’re logged in to your account, select the profile icon on the bottom navigation bar.

Once you’ve selected the profile icon, a menu will be opened.

On the menu, there’ll be several options that you can go to—My profile, Bookmarks, and more.

Scroll further down the menu, and you’ll see an option that says “Help and support”.

Select “Help and support” to go to OnlyFans’ help center.

On the OnlyFans help center, scroll down until you see the “Take me to support” link.

Select the link to go to view your history of tickets.

On the tickets page, select the “Create Ticket” button to create a ticket.

Then, select a question from the help center, and add the details about your issue.

Lastly, attach an image of the issue (optional) and select “Create Ticket” to create the ticket.

After the ticket is created, it’ll be moved to the “Open tickets” tab.

OnlyFans will typically respond to your ticket in one to three business days.

If the ticket is solved, it’ll be moved to the “Solved tickets” tab.

On the other hand, if the ticket is closed, it’ll be moved to the “Closed tickets” tab.

You’ve successfully contacted OnlyFans support by creating a ticket!

There are two more ways you can use to contact OnlyFans support—by email, or on Twitter.

2. Email them

OnlyFans email

Send your questions and issues to support@onlyfans.com.

The second way you can contact OnlyFans is by emailing them.

OnlyFans has a couple of official email addresses—support@onlyfans.com and media@onlyfans.com.

The support@onlyfans.com email address is for user questions.

On the other hand, the media@onlyfans.com email address is reserved for media and press.

If you have any questions or issues with the OnlyFans website, you can contact them via support@onlyfans.com.

Make sure to include a subject line of your inquiry, details about it, and an attachment (optional).

Try to ask your question or explain your issue in as much detail as possible.

After you’ve sent the mail, OnlyFans will typically take one to three business days to respond to it.

Remain patient and refrain from sending a follow-up email before that.

3. Ping them on Twitter

OnlyFans support

Open Twitter > Compose a tweet > Ask your question/explain your issue > tag @OnlyFansSupport > post.

Open Twitter > go to @OnlyFansSupport > mail icon > send your question/issue.

The final way you can contact OnlyFans is by pinging them on Twitter.

You can do that in two ways.

Firstly, you can post a tweet of your question/issue and tag @OnlyFansSupport.

Alternatively, you can send them a direct message of your question/issue.

To post a tweet of your question/issue, tap on the feather icon (on mobile), or the tweet icon (on desktop).

Then, ask your question/explain your issue in detail, and tag OnlyFans with @OnlyFansSupport in your tweet.

Here’s an example of a tweet, “How do I deactivate my OnlyFans account? @OnlyFansSupport”.

A more effective way of contacting OnlyFans on Twitter is by sending them a direct message.

You can do that by going to their Twitter support page and selecting the mail icon on their profile.

Then, ask your question/explain your issue in detail and send the message.

You’ll most likely get a human response in one to three business days.

Remember to tag @OnlyFansSupport and not @OnlyFans.

If you tag @OnlyFans instead of @OnlyFansSupport, you might not receive a response as they won’t entertain issues/questions.


What is OnlyFans’ email?

Here are OnlyFans’ official email addresses:

For user questions: support@onlyfans.com.

For Media and Press inquiries: media@onlyfans.com.

If you want to contact them regarding a question or an issue, you can email them via support@onlyfans.com.

On the other hand, if you want to contact them regarding media and press inquiries, use media@onlyfans.com.

Does OnlyFans have Twitter?

Yes, OnlyFans has two official Twitter accounts.

Here are the OnlyFans’ official Twitter accounts:

OnlyFans’ official Twitter: @OnlyFans.

OnlyFans’ support Twitter: @OnlyFansSupport.

The @OnlyFans Twitter account is for creator announcements on the website (e.g. shoutouts).

On the other hand, the @OnlyFansSupport Twitter account announces issues, bugs, etc., on the website.


If you have any questions or issues on the OnlyFans app, the best way to get help is to contact OnlyFans support.

You can either do so by creating a ticket in the help center, emailing them, or pinging them on Twitter.

If you didn’t get a response from them after one or more business days, try using another method to contact them instead.

But due to the excessive number of users on the platform, you have to be prepared to wait for a while in order to get a response.

Further Reading

How to Promote Your OnlyFans: A Step-by-Step Guide

Can You Screenshot on OnlyFans?

How to Enable Dark Mode on OnlyFans

Lim How Wei is the founder of Followchain. Feel free to follow him on Instagram.


About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.