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How to Contact OpenSea

Are you experiencing an issue on OpenSea?

OpenSea is the most popular NFT marketplace.

However, the marketplace is prone to bugs and downtime.

Due to a large number of users, it can take a while for OpenSea support to get back to you.

Hence, you might need to wait for several days before your ticket is resolved.

Fortunately, there is more than one way to contact OpenSea.

In this guide, you’ll learn how to contact OpenSea for support, what is OpenSea’s email and if you can call them.

How to contact OpenSea

To contact OpenSea, you can either submit a request, ping them on Twitter, or join their Discord server.

Alternatively, you can email OpenSea at contact@opensea.io.

OpenSea has a help center where you can submit a request.

Submitting a request is the best way to get help on OpenSea.

If your ticket has not been resolved after several days, you can ping them on Twitter.

OpenSea’s official Twitter account for support is @opensea_support.

Unfortunately, they’ve disabled direct messages, but you still can tag them in a tweet.

You can also reply to one of their tweets with your ticket ID for them to escalate your issue.

Here’s how to contact OpenSea:

1. Submit a request

Contact OpenSea

The first way to contact OpenSea is to submit a request.

Firstly, go to the OpenSea help center and click on “Submit a request”.

Alternatively, you can submit a request here: https://support.opensea.io/hc/en-us/requests/new.

Once you’re on the “Submit a request” page, you need to select what you need help with.

There are multiple categories that you can choose from.

This includes “Account”, “Wallet and Transaction Errors”, “Buying NFTs”, and more.

If you need help with your OpenSea account, select the “Account” category.

After you’ve selected what you need help with, you need to complete the rest of the form.

You need to provide your email address, a sub-category, and your wallet address.

You also need to enter the subject and a description of your issue.

If you want to provide screenshots, you can drop them under “Attachments (optional)”.

Lastly, you need to submit the request and wait for OpenSea’s response.

It can take several days for them to respond to you.

They will respond to you via the email address that you’ve provided.

2. Ping OpenSea on Twitter

OpenSea Twitter

If you haven’t received a response from OpenSea after several days, you can ping them on Twitter.

That way, they can get to you quicker.

OpenSea has a couple of Twitter accounts.

This includes @opensea and @opensea_support.

The Twitter account that you want to ping is @opensea_support.

Unfortunately, you won’t be able to send a DM to @opensea_support because they’ve disabled direct messages.

However, you’ll still be able to tag them on Twitter or reply to one of their tweets.

To tag them on Twitter, post a tweet stating your issue and tag @opensea and @opensea_support.

You can also reply to one of their tweets and state your issue.

You’ll then need to provide them with your ticket ID so that they can escalate it.

3. Join the OpenSea Discord server

OpenSea Discord

OpenSea also has a Discord server where you can get help and provide feedback.

However, you can only get help from the community on their server.

Firstly, join the OpenSea Discord server: https://discord.com/invite/opensea.

Before you can chat on the server, you need to agree to the rules.

After you’ve agreed to the rules, navigate to the “community-help” channel.

If you have a question, you can ask the community for help.

If you encountered a bug, you can report it in the “bugs” channel.

What is OpenSea’s email?

OpenSea’s official email address is contact@opensea.io.

If you need help, you can send OpenSea a note at contact@opensea.io and they’ll respond to you as soon as possible.

If you happen to receive an email about your OpenSea account, make sure to check the sender’s email address.

OpenSea will not send you an email address unless you’ve recently submitted a request.

Can you call OpenSea?

No, you cannot call OpenSea.

OpenSea does not have a phone number that you can contact.

If you need help on OpenSea, you need to submit a request here: https://support.opensea.io/hc/en-us/requests/new.

Submitting a request is the best way to get help on OpenSea.

Conclusion

Before you contact OpenSea, you should try solving the issue yourself first.

You can do so by visiting the OpenSea help center here: https://support.opensea.io/.

The help center contains multiple help categories that you can choose from.

For example, if you want to learn how to buy an NFT, click on the “Buying” category.

The help center contains hundreds of helpful articles.

You can also use the search bar to search for a specific help category.

If your issue is a complicated one, you can submit a request instead.

Keep in mind that OpenSea might take a while to get back to you due to an increase in requests.

Further reading

Ethereum vs. Polygon: Which is better for NFTs?

How to Delete an NFT Collection on OpenSea

How to Connect MetaMask or Coinbase Wallet to OpenSea

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.