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How to Contact Roblox

Are you encountering an issue in Roblox?

Are you facing an error message and you want to fix it?

Or maybe your account is hacked and you can’t log in.

Either way, you can contact Roblox for help.

But before that, you need to try finding an answer to your question in the Roblox Help Center.

It contains multiple help categories that you can choose from.

In this guide, you’ll learn how to contact Roblox, whether they have a contact number, and how to email them.

How to contact Roblox

To contact Roblox, you need to go to the Roblox Support form and provide your contact information.

After you’ve provided your contact information, select the category that you need help with, explain your issue, and submit the form.

Lastly, you need to wait for 24 to 48 hours for Roblox to respond to you.

The contact information portion of the form requires you to provide your username and email address.

Make sure to enter the same email address that you linked to your Roblox account.

Roblox will contact you via that email address.

When you’re explaining your issue, make sure to be very specific.

That way, the Roblox team will be able to better understand your issue and point you in the right direction.

Here is how to contact Roblox:

1. Go to the Roblox Support form

Roblox support

The first step is to navigate to the Roblox Support form.

The form allows you to contact Roblox directly and you can choose between multiple help categories.

To do so, open a browser like Safari or Chrome and search for “Roblox contact us” on Google.

The “Support – Roblox” search result will then be displayed.

Tap on “Support – Roblox” to go to the Roblox Support form.

Alternatively, you can visit the form here: https://www.roblox.com/Support.

2. Provide your date of birth

Roblox date of birth

After you’ve navigated to the Roblox Support form, you’ll need to provide your date of birth.

To do so, fill in the MM/DD/YYYY fields and click on “Next”.

Alternatively, you can log in to your Roblox account by clicking on “Log in”.

If you’re already logged in, you don’t have to do this step.

This is because you’ll automatically land on the support form.

3. Complete and submit the form

How to contact Roblox

After you’ve provided your date of birth or logged in to your Roblox account, you’ll land on the support form.

The support form contains multiple fields that you have to fill in.

Firstly, you need to provide your Roblox username.

For example, if your Roblox username is “vetelot795”, enter “vetelot795” into the “Username (optional)” field.

If you’re logged in, the “Username (optional)” field will automatically contain your username.

Secondly, enter your email address into the “Email Address” field and re-enter it into the “Confirm Email Address” field.

Make sure to enter the same email address that you used to link your Roblox account with.

Thirdly, select the device that you’re having a problem with.

For example, if you’ve encountered an error on your PC, select “PC”.

Fourthly, you need to select the issue details.

For example, if you’ve encountered an error in Roblox, you need to select the “Bug Report” category and sub-category.

Lastly, describe the issue that you’re facing, enter it into the “Description of issue” field, and click on “Submit” to submit the form.

Now, you need to wait for 24 to 48 hours for Roblox’s response.

Is there a contact number for Roblox?

The contact number for Roblox is 888-858-2569.

When you’re calling Roblox, you need to be 18 years old or above.

Otherwise, you need to ask your parent or guardian to make the phone call for you.

You can call the number 24 hours a day and 7 days a week.

However, it’s not guaranteed that a customer support representative will answer.

Depending on your issue, you might need to provide your Roblox username or email address.

How do I email Roblox for help?

You can email Roblox at info@roblox.com and their customer service team will help you.

After you’ve emailed them, you need to wait 24 to 48 hours for their response.

Here is a list of Roblox’s official email addresses:

  • info@roblox.com
  • appeals@roblox.com
  • safety@roblox.com
  • devrelations@roblox.com
  • featuredgames@roblox.com
  • devex@roblox.com
  • licensing@roblox.com
  • stars@roblox.com
  • starspayouts@roblox.com
  • press@roblox.com
  • roblox@gdpr-rep.com
  • copyright_agent@roblox.com
  • ipcontent_removal_request@roblox.com
  • studiosplash@roblox.com
  • RDCsafety@roblox.com
  • accounting@roblox.com
  • advertising@roblox.com
  • adreporting@roblox.com
  • admin@roblox.com
  • administrator@roblox.com
  • HR@roblox.com
  • beyond-corp-admins@roblox.com
  • blog@roblox.com
  • codes@roblox.com
  • contact@roblox.com
  • support@roblox.com
  • help@roblox.com
  • director@roblox.com
  • discounts@roblox.com
  • save@roblox.com
  • event@roblox.com
  • feedback@roblox.com
  • free-games@roblox.com
  • money@roblox.com
  • sale@roblox.com
  • sales@roblox.com
  • play@roblox.com
  • recruiting@roblox.com
  • toolbox@roblox.com
  • webmaster@roblox.com
  • email_validate@roblox.com
  • no-reply@roblox.com


When you receive an email claiming that they are from Roblox, make sure to check the sender’s email address.

If the sender’s email address is not part of the list above, it means that it’s most likely a scam.

If you encounter an issue on Roblox, it’s highly recommended that you try to solve it yourself first.

You can do so by checking out the Roblox Help Center and selecting the category that you need help with.

The Roblox Help Center contains multiple guides and answers.

You can use the search bar to search for the topic that you need help with.

Keep in mind that certain error messages are caused because Roblox is down.

If that’s the case, you need to wait until the Roblox team fixes the issue on their end.

You can check the status of Roblox here: https://status.roblox.com/.

If there’s an “All Systems Operational” status, it means that Roblox is up and running.

If you’re unable to solve the issue yourself, you can contact Roblox for help.

Further reading

255+ Good, Aesthetic, and Cute Roblox Usernames

How to Change Your Roblox Background or Theme

List of Roblox Blox Fruits Codes


About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.