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How to Fix “This content is age restricted” on TikTok

Are you getting a “This content is age restricted” error on TikTok?

Here’s the full error message, “Video unavailable. This content is age-restricted”.

If you get the error message, you won’t be able to watch the TikTok video.

Instead, you’ll have to scroll past it on your “For You” page.

Some users are getting the error even though they didn’t add their birthday on the app.

It’s annoying because you’ll have to constantly scroll past age-restricted videos.

In this guide, you’ll learn why TikTok says age-restricted and how to fix “Video unavailable. This content is age-restricted”.

Why does TikTok say age restricted?

This content is age restricted on TikTok

TikTok says age-restricted because “Restricted Mode” is enabled on the app.

Otherwise, it’s because you’ve set your age to 13 years old or below.

Restricted Mode limits content that may not be appropriate for some viewers.

This includes adult and graphic content.

Users can choose to enable or disable it by navigating to their settings.

However, they need to set a 4-digit passcode.

The mode can be found in the “Digital Wellbeing” settings.

If Restricted Mode is enabled, videos that are not appropriate will not be shown to you.

Instead, you’ll get the “Video unavailable” error and you’ll have to scroll past it.

On the other hand, if Restricted Mode is disabled, you’ll be able to view any video on the app.

If you didn’t enable Restricted Mode but you’re still getting the age-restricted error, it means that it’s a glitch/bug.

If that’s the case, you can report a problem on the app.

How to Fix “This content is age restricted” on TikTok

To fix “This content is age restricted” on TikTok, you need to turn off the age restriction.

Alternatively, you can contact TikTok for help.

Turning off the age restriction will allow you to see age-restricted content on TikTok.

If you’ve enabled the age restriction, the “Video unavailable” error will be shown if you come across an inappropriate video.

At times, the error might be caused by a glitch/bug on the app.

If you didn’t enable Restricted Mode on the app but you’re still getting an error, you need to contact TikTok for help.

You can do this by reporting a problem on the app or using the “Share your feedback” form.

To report a problem on the app, navigate to your profile > Menu > Settings and privacy > Report a problem.

Below are a couple of methods to fix the error message.

Method 1: Turn off the age restriction

Turn off restricted mode TikTok

The first method is to turn off the age restriction on TikTok.

TikTok introduced “Restricted Mode” to give parents control over their children.

The mode will limit videos that may not be appropriate for some viewers.

If Restricted Mode is enabled, videos that are not appropriate on your “For You” page will not be shown to you.

Instead, you’ll get the “Video unavailable” error and you’ll have to scroll past it.

Here’s how to turn off Restricted Mode on TikTok:

  1. Navigate to your TikTok profile and tap on the menu icon.
  2. Tap on “Settings and privacy”.
  3. Tap on “Digital Wellbeing”.
  4. Select “Restricted Mode”.
  5. Tap on “Turn off Restricted Mode”.
  6. Enter your passcode to turn off Restricted Mode.

To turn off Restricted Mode, you need to enter your passcode.

Unfortunately, if you forgot your passcode, you won’t be able to turn off the mode.

This is because there isn’t a feature to recover it.

If that’s the case, you need to use the next method and contact TikTok for help.

If someone else turned off Restricted Mode for you, you need to ask them for the passcode.

Method 2: Contact TikTok for help

The second method is to contact TikTok for help.

Some users reported that they got the “Video unavailable. This content is age-restricted” error because of a glitch/bug.

Even though they are above 18 years old, they are still unable to watch certain videos on TikTok.

Hence, you need to contact TikTok and tell them about the error.

There are a couple of ways to contact TikTok.

The first way is to report a problem on the app.

To report a problem on the app, navigate to your TikTok profile > Menu > Settings and privacy > Report a problem.

After you’ve tapped on “Report a problem”, select “Videos and sounds” followed by “Video not playing”.

Lastly, select “No” followed by “Need more help?”, explain your issue, and submit it.

You then need to wait for a few days for TikTok to respond to you.

The second way to contact TikTok is to use the “Share your feedback” form.

The form allows you to report a problem that you’re facing.

Once you’re on the form, enter your contact information and select a topic.

It’s recommended that you select “Report a bug/Feature request” as the topic and “Report a bug” as the subtopic.

Then, explain that you’re getting the “Video unavailable. This content is age-restricted” error due to a glitch/bug.

Lastly, submit the form and wait for a few days for TikTok’s response.

Conclusion

Another method you can try to fix the “Video unavailable. This content is age-restricted” error is changing your age.

But first, if you haven’t set your date of birth on TikTok, you need to do so.

To set a date of birth, navigate to your TikTok profile > Menu > Settings and privacy > Manage account > Date of birth.

Make sure to set your age to 18 years old or above so that you have access to every feature on TikTok.

If you’ve previously set your age to under 16 years old, you need to contact TikTok to change your date of birth for you.

When you’re doing so, make sure to provide your ID (or use someone’s ID) to prove your age.

If all else fails, you can try creating another TikTok account to fix the error message for good.

Further reading

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About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.