Do you no longer use Crypto.com to buy or sell cryptocurrencies?
If so, you can request to delete your account.
Before you delete your Crypto.com, you need to withdraw or spend all of your remaining balances.
Otherwise, your balances will be permanently lost.
If your cryptocurrency balances are under the minimum withdrawal limit, you need to contact Crypto.com support.
You can do so by opening the app and tapping on the chat icon.
The Crypto.com support team will assist you in processing the withdrawals.
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In this guide, you’ll learn how to delete your Crypto.com account.
How to delete your Crypto.com account
To delete your Crypto.com account, you need to email Crypto.com.
In the email, attach a photo of yourself holding a paper that has your name, date, and “Crypto.com” written on it.
Include “Close Account” as the subject header and send the email.
Make sure that you’re sending the email using your registered email address.
Otherwise, the Crypto.com support team won’t be able to track your account and close it.
For example, if you’ve created an account using “example@gmail.com”, you need to use “example@gmail.com” to send the email to Crypto.com as well.
After you’ve sent the photo of yourself, you need to wait for Crypto.com’s response.
If successful, you’ll receive an email saying that your account has been closed.
Here’s how to delete your Crypto.com account:
- Write your name, date, and Crypto.com on a paper
- Take a photo of yourself holding the paper
- Email the photo of yourself to Crypto.com
1. Write your name, date, and Crypto.com on a paper
To close your Crypto.com account, you need to email contact@crypto.com.
In the email, you need to provide a photo of yourself holding a piece of paper that includes your name, date, and “Crypto.com”.
For more information, you can check out the FAQ page here: https://help.crypto.com/en/articles/5611960-authentication-via-selfie.
Firstly, grab a piece of paper and write down your full name.
Secondly, write down today’s date (e.g. 11/13/2021).
Lastly, write down “Crypto.com” below the date.
Make sure that the writing is easy to read.
2. Take a photo of yourself holding the paper
After you’ve written down your name, date, and “Crypto.com” on a piece of paper, you need to take a photo of yourself holding it.
This is required if you want to delete your Crypto.com account.
The photo will be used to verify your identity and nothing else.
To do so, hold the piece of paper using one hand and take a photo of yourself.
Make sure that it’s clearly visible that you are holding the piece of paper (refer to the illustration above).
In addition, your face, upper torso, and arm should be visible in the photo.
Otherwise, Crypto.com can reject your request to delete your account.
If your photo is rejected, you need to take another one and send it to contact@crypto.com again.
3. Email the photo of yourself to Crypto.com
Note: The paper in the photo is exaggerated—it should be in A4 size.
After you’ve taken a photo of yourself holding a paper containing your name, date, and “Crypto.com”, you need to email it to Crypto.com
To begin with, you need to send an email to contact@crypto.com.
Make sure to contact Crypto.com using your registered email address.
For example, if you’ve created a Crypto.com account using “example@gmail.com”, use “example@gmail.com” to email contact@crypto.com.
This will allow Crypto.com to track your account and close it.
Secondly, use “Close Account” as the subject line.
Do not use anything else as the subject line as they are unrelated.
Thirdly, say that you want to close your Crypto.com account.
Here’s an example of what you need to say, “I would like to close my Crypto.com account. I have attached a photo of myself holding a paper with my handwritten information”.
If you want to go the extra mile, you can state your registered email address in the email.
Fourthly, attach the photo of yourself holding the paper.
Lastly, send the email to Crypto.com and wait for their response.
You’ll typically receive a response within 24 hours.
If successful, you’ll receive an email saying that your Crypto.com account has been closed.
Conclusion
Do not request to delete your Crypto.com account if you have remaining cryptocurrency balances.
If your account is deleted, you won’t be able to retrieve it.
Similarly, you won’t be able to retrieve your lost balances.
If you have remaining cryptocurrency balances, you need to transfer them to another exchange.
This includes “Binance”, “Coinbase”, “Gemini”, and others.
Transferring cryptocurrencies from one exchange to another is simple.
All you need is the cryptocurrency’s address that you want to deposit to.
For example, if you want to transfer Bitcoin from Crypto.com to Binance, you need to copy your Bitcoin address from Binance.
Then, paste it on the Bitcoin sending page on Crypto.com.
The withdrawal process will typically take 30 to 60 minutes to complete.
If you need further assistance, you can contact Crypto.com support by opening the Crypto.com app and tapping on the chat icon.
Further reading
How to Download Your Transaction History on Crypto.com
