Home » How-To » How to Fix “Error retrieving information from server DF-DFERH-01” in Google Play Store

How to Fix “Error retrieving information from server DF-DFERH-01” in Google Play Store

Lim How Wei
April 25, 2023

Google Play allows you to download movies, books, apps, and more.

You can access a selection of arcade games, bestsellers, movies, and popular books.

However, the Google Play Store is not free from bugs and glitches.

Are you getting the DF-DFERH-01 error code in the Google Play Store?

Here’s the first part of the error message, “Error retrieving information from server”.

The error typically happens when you’re trying to download or update an app.

In this guide, you’ll learn how to fix the “Error retrieving information from server DF-DFERH-01” in Google Play Store.

What is error code DF-DFERH-01 in Google Play Store?

Error retrieving information from server DF-DFERH-01 Google Play Store

The error code DF-DFERH-01 in Google Play Store indicates that there’s a problem with the installation and updating of apps.

When you try to install or update an app, you’ll get an error message saying that there’s an error with retrieving information from the server.

This is most likely because the Google Play Store server is having an outage.

You can check if the Google Play Store is down by going to downdetector.com/status/google-play/.

Once you’re there, check if there’s a spike in the graph.

You can also visit Twitter and search for the error message that you’re facing—in this case, it’s “DF-DFERH-01”.

How to fix “Error retrieving information from server DF-DFERH-01” in Google Play Store

To fix “Error retrieving information from server DF-DFERH-01” in Google Play Store, you can try clearing the Google Play Store cache and data.

You can also try to remove your Google account from your Settings and sign back into in on the Google Play Store.

If Google Play is down or having an outage, you need to wait for a few hours for the servers to be back up.

Method 1: Clear the Google Play Store cache

  1. Open the Settings app > Apps & notifications > Apps.
  2. Google Play Store > Storage > Clear cache.
  3. Clear data > Ok > Back > Force stop.
  4. Restart your phone and open the Google Play Store app.

Method 2: Remove your Google account and sign back in

  1. Open the Settings app > Accounts > Google.
  2. Remove > Remove > Ok.
  3. Open the Google Play Store app > Sign in > Sign in to your Google account.

Further reading

How to Fix “This app won’t work for your device” on Google Play

How to Fix “Your device isn’t compatible with this version” on Google Play

35+ Free Google Play Gift Cards

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About the author

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Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.