Are your Facebook Marketplace messages not showing on Messenger?
If so, you won’t be able to chat with the buyer or seller.
Facebook Marketplace allows you to discover, buy, and sell items.
You can search for items in your area or find products that are ready for shipping.
Businesses can display their inventory for retail items, vehicles, home rentals, and more.
If you don’t want to post directly on the marketplace, you can advertise your items.
In this guide, you’ll learn how to fix Facebook Marketplace messages not showing up on Messenger.
- Why can’t I see messages from Marketplace on Messenger?
- How to fix Facebook Marketplace messages not showing on Messenger
Why can’t I see messages from Marketplace on Messenger?
You can’t see messages from Marketplace on Messenger because the Marketplace chat has moved.
In some cases, you might have accidentally archived your chat after you’ve marked your item as sold.
Otherwise, Facebook Messenger is down and you need to wait for it to be back up.
Messenger has gone through multiple updates throughout the years.
Some updates changed the location of the Marketplace chat.
You can access it via your “Chats” under “Marketplace”.
For some users, the Marketplace chat can be accessed by tapping on their profile picture > Marketplace.
How to fix Facebook Marketplace messages not showing on Messenger
To fix Facebook Marketplace messages not showing on Messenger, try to allow others on Facebook to message you, check your archived chats, or uninstall and reinstall Messenger.
If all else fails, you need to use the Facebook app to check your Marketplace messages instead of Messenger.
If you’ve recently updated Messenger, the Marketplace chat might have moved.
It’s either located in your chats or in the menu under “Marketplace”.
In some cases, Messenger might be down, so you need to check its status on downdetector.com/status/facebook-messenger/.
If there’s a spike in the graph, it means that Messenger is most likely down and you need to wait for a few hours for it to be back up.
Fix 1: Allow others on Facebook to message you
- Open Facebook Messenger.
- Tap on your profile picture.
- Select Privacy & safety > Message delivery > Others on Facebook.
- Select “Message requests”.
- Force exit Messenger and reopen it.
Note: This will allow people to message you on Facebook.
Fix 2: Check your archived chats
- Open Facebook Messenger.
- Tap on your profile picture.
- Select “Archived chats”.
- Find your Facebook Marketplace chat.
Note: You might have accidentally archived a Marketplace chat after you’ve marked an item as sold, so you need to check your archived chats.
Fix 3: Uninstall and reinstall Messenger
- Tap and hold the Messenger app and delete it.
- Open the App Store or Google Play Store.
- Search for Messenger and reinstall it.
- Open Messenger and log in to your Facebook account.
- Check if your Marketplace messages are there (it should be fixed now).
Note: Reinstalling Messenger will log you out of all accounts (so you’ll have to log in again), but all of your chats will be saved as they are stored in Facebook’s database.
Fix 4: Use the Facebook app instead
- Open the Facebook app.
- Select Marketplace > Profile icon > Inbox.
- Select “Selling” or “Buying” (depending on the chat that you want to access).
- Open the chat that you want to see.
Note: If you can’t access your Marketplace messages on Messenger, you have to access them on the Facebook app instead.
Further reading
How to Fix Messenger Filters Not Working
