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How to Fix “Game files verification error” in Honkai Star Rail

Are you getting a download or game files verification error in Honkai Star Rail on Android, iPhone, or PC?

Honkai Star Rail is a new space-themed role-playing game created by the same people behind Genshin Impact.

The game invites players to embark on a thrilling journey aboard the Astral Express to explore the endless expanse of the galaxy.

Along the way, players can make new friends from all corners of the world and even encounter some familiar characters.

With exciting destinations such as a space station, a planet trapped in eternal winter, and a starship, the game is sure to provide plenty of wonder and excitement.

The game also has an exceptional cinematic quality, expressive facial animations, and an original soundtrack.

In addition, players can enjoy a new command combat system that allows for more tactical gameplay.

In this guide, you’ll learn how to fix the “Game files verification error. Select retry to try again” in Honkai Star Rail.

What is the game files verification error in Honkai Star Rail?

Game files verification error in Honkai

The game files verification error in Honkai Star Rail typically means that there’s a corrupted or missing file.

It can also mean that your Firewall or Antivirus program is preventing the verification process from completing.

Here are all of the possible reasons for the error:

  • Firewall or Antivirus – Your Firewall or Antivirus may have blocked the game from running.
  • Custom DNS – Third-party plugins may have changed your DNS.
  • Insufficient storage space – Your device’s storage space is full.
  • Server outage – The server may be overloaded, which prevents you from logging in.
  • Connectivity issues – Slow internet speed or no internet connection.

How to fix “Game files verification error” in Honkai Star Rail

To fix the game files verification error in Honkai Star Rail, you can try turning off your Firewall/Antivirus or disabling your VPN.

You can also try restoring your DNS to default or contacting Hoyoverse for help.

Other troubleshooting methods include freeing up storage space, clearing the game’s cache and data, and uninstalling and reinstalling the game

Fix 1: Turn off your Firewall / Antivirus

Turn off your Firewall:

  1. Use Windows Search to search for “Windows Defender Firewall”.
  2. Select “Turn Windows Defender Firewall on or off”.
  3. Select “Turn off Windows Defender Firewall (not recommended).

Turn off your Antivirus:

  • Use Windows Search to search for “Windows Security”
  • Virus & threat protection > Virus & threat protection settings > Manage settings > Real-time protection > Off.

Fix 2: Turn off your VPN / Adblockers

  • Turn off any ad-blocking software on your device (e.g. AdGuard DNS).
  • If you’re using a VPN, you need to turn it off before launching Honkai Star Rail.

Fix 3: Restore your DNS to default

For iOS:

  1. Settings > Wi-Fi > Your Wi-Fi.
  2. Tap on the info icon next to your Wi-Fi.
  3. Configure DNS > Manual > Remove custom DNS settings.
  4. Restart Honkai Star Rail and try to log in again.

For Android:

  1. Settings > Network & Internet > Advanced.
  2. Select “Private DNS” followed by “Off”.
  3. Restart Honkai Star Rail and try to log in again.

Fix 4: Other troubleshooting methods

  • Switch from Wi-Fi to mobile data (or from mobile data to Wi-Fi).
  • Free up storage space on your device.
  • Clear the game’s cache and data (for Android/iOS).
  • Force exit and reopen Honaki Star Rail.
  • Uninstall and reinstall Honkai Star Rail.
  • Update your iOS/Android version (for Android/iOS).
  • Update your graphics card and Windows version (for PC).

Fix 5: Contact Hoyoverse for help

  • If the error is still not fixed even after you’ve tried the above fixes, you need to contact Hoyoverse customer service for help.
  • Email hsrcs_en@hoyoverse.com and explain the issue that you’re facing.

Further reading

How to Fix “Resource download failed” in Honkai Star Rail

How to Fix “Global distribution error” in Honkai Star Rail

Rivet Town Warp Trotter Location in Honkai Star Rail


About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.