Are you getting an “LG IMS keeps stopping” error on your phone?
Here’s the second variation of the error message, “LG IMS Service has stopped”.
Here’s the third variation, “Unfortunately, LG IMS has stopped”.
As of May 2022, many users are experiencing this error.
The IMS service is responsible for services like text messages, multimedia messages, and phone calls.
It ensures that they are delivered appropriately over an IP network system.
In this guide, you’ll learn why you’re getting the “LG IMS keeps stopping” error and how to fix it.
Why am I getting the “LG IMS Service has stopped” error?
You’re getting the “LG IMS Service has stopped” error most likely because the IMS service is down.
As of May 23, 2022, the IMS service is down for almost every user.
LG is aware of the issue and its engineering team is currently working to fix it.
To check if the IMS service is down, you can search for the error message that you’re experiencing on Twitter.
After you’ve searched for the issue on Twitter, check if anyone else is experiencing it.
Unfortunately, if the IMS service is down, there is nothing that you can do to fix it except wait it out.
Here are what some of the people that are experiencing the issue said:
“We are collectively having the same issue…it’s a network issue”.
“Glad to know It’s happening to us all that makes me feel at least a little better”.
“Talked to T-Mobile rep. She said they received 100s of calls about this. I called LG and a recording stated that it should be fixed within 24 hrs.”
“We’re all going through this the same day and time”.
As you can see, a ton of users are experiencing the same issue with the LG IMS service.
If the service isn’t down, you can try fixing it by removing recently installed apps or factory resetting your phone.
However, since the IMS service is down globally, you cannot do this.
Unfortunately, you cannot remove the service as it is automatically included in Samsung devices.
It’s essential for your phone’s services to function properly.
If you remove the service, you won’t be able to use VoLTE or Wi-Fi calling.
How to Fix “LG IMS keeps stopping”
To fix “LG IMS keeps stopping”, you need to wait for LG’s engineering team to resolve the issue.
In the meantime, you can contact LG support for help.
You can contact LG support via chat here: https://www.lg.com/eg_en/support/contact/chat-service.
You may be redirected to WhatsApp, so if you’re using a PC, you need to download WhatsApp for Windows/Mac.
Their normal chat hours are Saturday to Friday from 9 AM to 10 PM.
Keep in mind that you might have to wait for multiple hours if there are too many requests.
This usually happens if one of their services is down like the IMS service.
According to LG support, the IMS service is down as of May 23, 2022.
Here’s what they said, “Hi, we are experiencing an extremely long wait time due to inquires for the IMS error message on carriers’ devices”.
Followed by, “Currently we are unable to resolve the issue over the phone and are working hard to identify the root cause and solution”.
Here’s the last part of the message, “If your inquiry is for the IMS error message, please disconnect and contact us back on Monday if your problem persists. We are truly sorry for the inconvenience this issue has caused you and will relentlessly work to resolve the issue quickly”.
The issue is part of T-Mobile and LG, so you need to wait until they resolve the issue on their end.
Do not factory reset your phone as it will not resolve the issue.