Are you getting the “WS-37368-7” error on your PS4 or PS5?
Here’s the full error message, “Access to PlayStation Network by this account has been banned due to violations of the PlayStation Network Terms of Service and User Agreement (WS-37368-7)”.
The error means that your PSN account has been suspended for debt.
It occurs because a financial institution has canceled a payment upon your request.
If you’ve purchased something on the PlayStation Network and canceled/reversed the payment, your account will be temporarily suspended.
Your account will only be unsuspended after the charges are resolved.
If you’re a parent and your child has made a purchase without your consent, you need to contact PlayStation Support for assistance.
In this guide, you’ll learn how to fix the PS4 Error WS-37368-7 to unsuspend your PSN account.
How to fix PS4 error WS-37368-7
To fix the PS4 error WS-37368-7, you need to go to the “PlayStation Network suspension for account debt” page.
Once you’re on the page, click on “Restore account access” and submit the support request form.
Then, wait for a day or two for PlayStation’s response.
Alternatively, you can contact PlayStation Support by going to the PlayStation Support page.
For certain topics, you’ll be able to get in touch with a live agent by clicking on “Live chat”.
However, you need to take note of the support hours.
The live chat hours are from 8 AM – 7 PM PT.
That said, the “PlayStation Support Request Form” is the best way to get help for account suspensions.
But before you submit the form, make sure that you’ve selected the right region.
Here’s how to fix PS4 error WS-37368-7:
- Go to “PlayStation Network suspension for account debt”
- Click on “Restore account access”
- Submit the support request form
1. Go to “PlayStation Network suspension for account debt”
To begin with, you need to go to the “PlayStation Network suspension for account debt” page.
Firstly, open Google on a browser and search for “PlayStation Network Suspension for account debt”.
Then, click on the search result that says “PlayStation Network Suspensension for account debt US”.
Alternatively (if you’re from the US), you can click on this link: https://www.playstation.com/en-us/support/account/psn-suspension-account-debt/.
If you’re from a country other than the US, you’ll see your country at the end of the title tag.
If you’re from Singapore, this will be the title tag, “PlayStation Network Suspension for account debt Singapore”.
Make sure to click on the search result that corresponds to your country.
2. Click on “Restore account access”
After you’ve clicked on the search result, you’ll land on the “PlayStation™Network suspension for account debt” page.
On this page, you’ll see explanations on why you got the “WS-37368-7” on your PS4/PS5.
In a nutshell, your PSN account was suspended for chargebacks because a financial institution has canceled one of your existing payments.
To regain access to your account, you need to pay the outstanding balance.
Your next step is to contact PlayStation Support for assistance.
Scroll down the page until you reach the “Need help restoring access to your account suspended due to a chargeback?” section.
In the section, you’ll see a “Restore account access” button.
Click on “Restore account access” to restore access to your PSN account.
3. Submit the support request form
After you’ve clicked on “Restore account access”, you’ll land on the PlayStation Support Request Form.
The form contains several fields that you have to complete.
This includes your first name, last name, email, phone number, and more.
The topic of your request will be automatically selected as, “Banned/Suspended Account for Chargeback” so you don’t have to manually select it.
Firstly, enter your first name in the “First Name” field followed by your last name in the “Last Name” field.
Then, enter the email address that is associated with your PSN account in the “Email” field.
You’ll also need to provide your phone number and country.
If you don’t see your country in the “Country” dropdown box, it means that you’re in the wrong region.
To change your region, you need to go to the PlayStation Support website: https://www.playstation.com/support/ and scroll down to the footer of it.
Then, click on the “Country / Region” option and select your country/region.
After you’ve selected your country/region, you need to navigate back to the PlayStation Support Request form.
Now that you’ve selected your country, you need to enter your PSN Online ID in the “PSN Online ID” field.
Your PSN Online ID is your PS4/PS5 username.
You’re also required to enter your PSN sign-in ID, which is the email address that is associated with your PSN account.
Enter the email address that is associated with your PSN account in the “PSN sign-in ID” field.
Lastly, you need to describe your issue in the “Description of issue” field.
For example, if someone made a payment on your PSN account without your consent, you need to describe it in the field.
Once you’ve completed the form, click on “Submit” to submit it.
After you’ve submitted the form, you need to wait for PlayStation’s response via email.
If successful, your PSN account will be unsuspended from payments!
If your PSN account is successfully unsuspended, you need to prevent it from ever happening in the future.
Firstly, you need to make sure that your bank does not reverse charges on valid purchases/subscriptions made on the PSN.
Secondly, if a purchase was made without your consent, you need to contact PlayStation Support immediately after you’ve noticed it.
To protect unauthorized payments from children, you can make a PlayStation™Store checkout password.
If you have a PlayStation™Store checkout password, you need to enter it before you can make any purchases.
You can make one by following the instructions in this guide: https://www.playstation.com/en-sg/support/store/ps-store-checkout-password/.
You can also enable purchase restrictions on a child’s account as a family manager.
Lastly, if you’re unsatisfied with your recent purchase on the PlayStation™Store, you can consult the Cancellation Policy for a refund.