If you’re looking to recover your PSN/PS4/PS5 account, you can reset your password by selecting “Trouble Signing In?”.
Then, select “Reset your password” to reset your PSN password.
However, you need to use your email to reset your PSN password.
If you lost access to your email, you won’t be able to proceed.
This is because a password reset link needs to be sent to your email address.
Since you don’t have access to your email, you won’t be able to receive a password reset link.
As a result, you won’t be able to reset your password.
In addition, you cannot use an email address that is not linked to your PSN account.
In this guide, you’ll learn how to recover your PSN/PS4/PS5 account without email or password.
How to recover your PSN account without email or password
To recover your PSN account without email or password, you need to get in touch with a live agent.
Once you’ve got in touch with a live agent, explain that you don’t have access to your email and you need help in recovering your account.
The live agent will give you instructions on how you can regain access to your PSN account.
To get in touch with a live agent, you must first go to the PlayStation website.
In the footer of the website, you’ll see a “Support” link.
Select the “Support” link to go to the PlayStation Support page.
Once you’re on the page, select the “Recover account” button.
Then, select the appropriate options and click on the “Connect me to chat” button.
This will open the Support Home page where you can request a chat.
Here’s how to recover your PSN account without email or password:
- Go to PlayStation Support
- Select “I’m ready” and “Let’s continue”
- Select “No, I don’t have access”
- Get in touch with a live agent
1. Go to PlayStation Support
The first step is to go to the PlayStation website.
Then, you’ll be able to find a link to the PlayStation support page on it.
Firstly, go to Google and search for “playstation.com”.
Then, select the first result to visit the PlayStation website.
Once you’re on the PlayStation website, you need to scroll down to the bottom of the page.
In the website’s footer, you’ll see a country option.
Select the “Country / Region” option and select your country.
For example, if you live in the United States, select “United States”.
After you’ve selected your country/region, select the “Support” link.
Alternatively, you can use this link to visit the PlayStation Support website: https://www.playstation.com/en-us/support/.
After you’ve selected the “Support” link, you’ll land on the PlayStation Support page.
On the page, you’ll see multiple categories.
This includes “Account & Security”, “PS Store & Refunds”, “Subscriptions”, and more.
Scroll down the page until you see the “Online Assistant” section.
Under the “Online Assistant” section, you’ll see a “Recover account” button.
Select “Recover account” to proceed to recover your PSN account.
2. Select “I’m ready” and “Let’s continue”
After you’ve selected “Recover account”, you’ll land on the PlayStation support bot.
The PlayStation support bot can help you to reset your PlayStation Network account password.
Firstly, select “I’m ready” to proceed to the next step.
After you’ve selected “I’m ready”, the bot will say that it needs to know your online ID and email address.
However, you don’t have to provide your online ID or email address just yet.
Select “Let’s continue” to proceed to the next step.
3. Select “No, I don’t have access”
After you’ve selected “Let’s continue”, the bot will ask you a final question.
The final question is whether you have access to the email address that is associated with your PSN account.
This is because a password reset link will be sent to it.
Since you don’t have access to your email address, select “No, I don’t have access”.
After you’ve selected “No, I don’t have access”, the bot will say that you need to get in touch with a live agent.
You’ll also be given a Support ID like “19167270”.
Copy your Support ID and save it for your records.
Next, select “Ok, I understand” to proceed to the next step.
4. Get in touch with a live agent
After you’ve selected “Ok, I understand”, the bot will tell you a couple of ways to get in touch with a live agent.
You can either chat with a live agent or get on a call with them.
The fastest way to get help with your password is via chat.
This is because the wait time is usually only a few minutes.
Select “Connect me to chat” to chat with a live agent.
Alternatively, you can select “I want to call” to view the PlayStation Support number that you can call.
If you don’t see the chat or the call option, it means that PlayStation Support is currently not available.
If that’s the case, you need to come back again at a later time.
Here are the PlayStation Support hours:
Chat hours: Monday – Sunday, 8:00 AM – 7:00 PM PT.
Phone hours: Monday – Friday, 9:00 AM – 6:00 PM PT.
After you’ve selected “Connect me to chat”, you’ll land on the “How can we help” page.
On the page, you’ll be able to request to chat with a live agent.
Firstly, enter your first name in the “First Name” field.
Next, enter your email address that is linked with your PSN account in the “PSN Sign-In Id (Email)” field.
Then, enter your PSN Online Id in the “PSN Online Id” field.
Lastly, select “REQUEST CHAT” to request to chat with a live agent.
Once you’re in the chat, tell the agent that you don’t have access to your email address and that you need help in recovering your PSN account.
Here’s an example of a message, “Hi, I lost access to my email address that is linked to my PSN account. I need help in resetting my password”.
The agent will then give you instructions on how to reset your PSN/PS4/PS5 password to regain access to your account!
Conclusion
If you encounter an issue with your PlayStation, you should try to fix it yourself first.
You can find solutions to your issue by visiting the PlayStation Support website.
On there, you’ll see multiple help categories that you can choose from.
Select the category that you need help with and select the most relevant article to your issue.
The PlayStation Support website has a lot of articles that can help you to fix your issue.
If you’re still unable to fix your issue, you can get in touch with a live agent either by a chat or a call.
Further reading
How To Fix PS4 Error NP-31866-4
