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How to Recover Your TikTok Account Without Email or Phone Number

Did you forget your TikTok password but you don’t have access to your email or phone number?

If you still have access to either your email or phone number, you can reset your password on the app.

Simply tap on the “Forgot password?” option on the login screen.

However, if you don’t have access to your email or phone number, you need to use another method to recover your TikTok account.

Otherwise, you have to create another TikTok account.

That said, if your account has a lot of followers or likes, it’s best to recover it.

In this guide, you’ll learn how to recover your TikTok account without email or phone number.

How to recover your TikTok account without email or phone number

To recover your TikTok account without email or phone number, you need to submit the TikTok feedback form.

Alternatively, you can create a new TikTok account and report a problem directly on the app.

Once you’ve submitted the feedback form or reported a problem, wait for a few days for TikTok’s response.

If you don’t have access to your email or phone number, you won’t be able to reset your password.

Hence, to recover your account, you need to contact TikTok directly.

Other than the feedback form, there is another way where you can contact TikTok.

You can do so directly on the TikTok app.

However, you need to make another account first.

Once you’ve made another account, log in to TikTok, navigate to your profile, and tap on the three dots.

Then, scroll down and tap on “Report a problem”.

Then, select a relevant topic, tap on “No”, tap on “Still have problem”, describe your problem, and tap on “Report”.

Anyhow, below is a step-by-step guide on how you can use the TikTok feedback form to recover your account.

1. Go to the TikTok feedback form

Recover TikTok account

The first step is to go to the TikTok feedback form.

The TikTok feedback form has two uses.

Firstly, it allows you to share feedback that you have about your experience on the app.

Secondly, you can tell them about a problem that you’d like to report.

Any information that you provide will only be used to respond to your report.

You can visit the form on a desktop or on mobile.

Firstly, search for “TikTok feedback” on Google and click on the first search result.

Alternatively, you can visit the feedback form by clicking on this link: https://www.tiktok.com/legal/report/feedback.

This is the official TikTok feedback form.

Proceed to the next step to learn what to do next.

2. Enter your email address and username

How to recover your TikTok account without email and phone number

Once you’re on the TikTok feedback form, you’ll see a “Contact information” header.

Under the “Contact information” header, you’ll see two fields.

The first field is the “Email address” field which has an asterisk.

Under the “Email address” field, enter any email address.

The email address does not have to be associated with your TikTok account.

Since you’ve lost access to your old email address, use an alternate email address that you have.

Otherwise, you’ll have to make a new one.

Next, you need to enter your TikTok username under the “Username” field.

Although the field is optional, you need to enter it since you’re trying to recover your account.

Hence, enter the username of the TikTok account that you want to recover.

Proceed to the last step to learn how to complete and submit the form.

3. Explain that you lost your email and phone number

How to reset your TikTok password without email

After you’ve filled in your email and TikTok username, scroll down the form.

Under the “Username” field, you’ll see a “What would you like to tell us?” field in asterisk.

This field is compulsory, and you’ll have to explain the problem that you’d like to report.

Since you’re trying to recover your TikTok account, you need to explain that you lost access to your email address and phone number.

Here’s an example description, “Hi TikTok, I forgot my TikTok password but I lost access to my email and phone number. My TikTok username is @example. Can you help me to recover it?”.

Under the “What would you like to tell us?” field, you’ll see an “Upload” link where you can upload attachments.

As you’re reporting that you lost access to your email and phone number, you don’t have to upload any attachments.

Instead, you can simply submit the form.

Tap on the “Submit” button to submit the form.

Once the form is submitted, you need to wait for 3 to 5 business days for TikTok’s response.

They will respond to you via the email address that you’ve entered on the “Email” field.

Hence, make sure to check your email for their response with instructions on how you can recover your account.

How can I change my TikTok password without a phone number?

To change your TikTok password without a phone number, you can provide your email address instead.

However, if you lost access to your email address as well, you need to contact TikTok using the TikTok feedback form or report a problem on the app itself.

You can contact TikTok by completing and submitting the TikTok feedback form here: https://www.tiktok.com/legal/report/feedback.

Alternatively, you can report a problem on the app itself on your profile > three dots > report a problem > relevant topic > no > still have problem > describe your problem > report.

How do I get my old Tiktok account back without a password?

To get your old TikTok account back without a password, you can log in with your phone number.

TikTok will then send a 4-digit code to your phone number that you need to key in before you can log in to your account.

Alternatively, you can reset your password on the login screen > Forgot password? > Phone number/Email.

Then, TikTok will send you a link to reset your password.

Conclusion

Losing access to your TikTok account can be very disheartening.

You might have uploaded a bunch of videos on your account that you want to delete.

Or maybe you have a lot of followers that you don’t want to lose.

Either way, you can follow the steps in this guide to recover your TikTok account.

Further Reading

3 Ways to Contact TikTok

Can You Log into TikTok on Two Devices?

How to Get Your TikTok Profile URL

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About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with over 7+ years of experience in Social Media and 3+ years of experience in investing in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.