Did you accidentally buy an item on Roblox?
Or did you buy an item that you regret and want to get a refund?
On Roblox, you can buy items with Robux in the avatar shop.
The avatar shop contains clothing, accessories, gear, and more.
Whenever you buy an item, it will be added to your inventory.
However, there won’t be an option to refund it.
Although there isn’t an option to refund items, there is still a way to refund them.
That way, you’ll be able to get your Robux back.
In this guide, you’ll learn how to refund items in Roblox to get your Robux back.
How to refund items in Roblox
To refund items in Roblox, you need to go to the Roblox support form.
In the Roblox support form, enter your contact information, copy the item’s URL and paste it in the “Description of issue” field.
You can copy the item’s URL by navigating to it on Roblox and copying the URL field of it.
In the “Description of issue” field, you need to explain that you’ve accidentally bought the item and you want a refund.
Once you’ve filled up the form, you need to submit it.
Then, you need to wait for 24 hours for Roblox to respond to you.
Roblox will respond to you via the email address that you’ve provided.
If you’re under 13 years old, you can provide one of your parent’s email addresses instead.
If successful, the Roblox support team will revert the item that you’ve purchased and refund your Robux.
Here’s how to refund items in Roblox:
- Go to the Roblox support form
- Enter your contact information
- Copy the item’s URL
- Describe your issue & submit the form
1. Go to the Roblox support form
The first step is to go to the Roblox support form.
The Roblox support form allows you to contact Roblox directly.
In the form, you need to provide your contact information.
Then, you need to explain the issue that you’re facing and submit it.
Click on this link to go to the Roblox support form: https://www.roblox.com/support.
Alternatively, you can search for “Roblox support” on Google and click on the search result that says, “Contact Us – Roblox Support”.
On the “Contact Us – Roblox Support” page, click on the “Support form” link to go to the Roblox support form.
2. Enter your contact information
Once you’re on the Roblox support form, you’ll see a “Contact Information” header.
To begin with, you need to provide your contact information.
This is to allow Roblox to respond to your issue.
Firstly, enter your first name in the “First Name” field.
Then, enter your email address that is linked to your Roblox account in the “Email Address” field.
If you’re under 13 years old, you can provide one of your parent’s email addresses instead.
Next, confirm your email address by entering it in the “Confirm Email Address” field.
Lastly, enter your Roblox username in the “Username” field.
3. Copy the item’s URL
After you’ve entered your contact information, you need to copy the URL of the item that you’ve bought.
This is to inform Roblox of the item that you want to refund.
Firstly, go to the Roblox website and log in to your account.
Once you’ve logged into your Roblox account, you need to open your inventory.
On the left sidebar, you’ll see multiple options including “Home”, “Profile”, “Messages”, and more.
Click on “Inventory” to open your inventory.
In your inventory, click on the item that you want to refund.
Once you’ve clicked on the item that you want to refund, you need to copy its URL.
To do so, highlight the URL field of the item, right-click it, and click on “Copy”.
4. Describe your issue & submit the form
After you’ve copied the item’s URL, you need to provide it in the support form.
To begin with, scroll down the support form until you reach the “Issue Details” header.
In the “Issue Details” header, select the device that you’re having the problem with.
If you’re using Roblox on your PC, select “PC”.
Next, you need to select the category and the sub-category of your issue.
Select “Robux” as the category, and select “Website Item” as the sub-category respectively.
Lastly, you need to describe the issue that you’re facing.
Since you’re looking to refund an item, you need to provide its URL and why you want a refund.
Firstly, explain that you’ve accidentally bought the item and that you want a refund.
Make sure to include the item’s URL in the description.
Here’s an example of a description, “Hi Roblox, I accidentally bought this item, “insert item’s URL here”, and I want a refund”.
Once you’ve completed the form, click on “Submit” to submit it.
Then, you need to wait for Roblox to respond to you.
Roblox will respond to you in 24 hours via email.
If you’ve provided one of your parent’s email addresses, you need to ask them to check their email for Roblox’s response.
Conclusion
Contacting Roblox via the support form is the best way to get an item refund.
However, you need to explicitly state that you’ve bought the item by accident.
Otherwise, Roblox may not give you a refund.
Once you’ve submitted the support form, you need to wait for 24 hours for Roblox to respond to you.
Roblox will respond to you via the email address that you’ve provided.
Hence, you need to check your inbox periodically for their response.
If successful, the Roblox support team will revert the item that you’ve purchased and refund your Robux.
Roblox has a feature that prevents accidental purchases.
The feature is a pop-up window that asks you to confirm your purchase.
In the future, before you buy an item, you can try it on first.
To do so, navigate to the item that you want to try on and click on the “Try On” button.
That way, you’ll know how it looks like on your character.
Further reading
How to Reset Your Roblox Password
How to Recover Your Roblox Account Without Email or Phone Number
