Are you getting an “It looks like your account is compromised” error on Snapchat?
Here’s the full error message, “Oh no! It looks like your account is compromised, and has been locked for your safety”.
Followed by, “Please reach out to our support team for help!”.
If you’re receiving this error message, you won’t be able to log in to your Snapchat account.
To regain access to your account, you need to contact Snapchat support for help.
Otherwise, you won’t be able to access your account indefinitely.
In this guide, you’ll learn how to fix the Snapchat account compromised error so that you can regain access to your account.
How to fix Snapchat account compromised
To fix the Snapchat account compromised error, you need to contact Snapchat.
You can contact Snapchat by navigating to the “Contact us” page and selecting the category of your issue.
Lastly, describe the error that you’re encountering and submit the form.
After you’ve submitted the form, you need to wait for Snapchat’s response.
Snapchat will typically respond to you in 1 to 3 business days.
You need to check your email periodically for their response.
If successful, Snapchat will provide you with instructions on your next steps.
Follow the instructions in the email to recover your Snapchat account.
Here’s how to fix the Snapchat account compromised error:
1. Contact Snapchat
The first step is to go to the “Contact us” form on Snapchat.
If you’re unable to access your account even after resetting your password, you need to contact Snapchat support for assistance.
Otherwise, your account will remain locked.
Firstly, go to Google and search for “Snapchat Support”.
Then, click on the first search result that says, “Snapchat Support”.
Alternatively, you can click on this link: https://support.snapchat.com/en-US.
Once you’re on the Snapchat Support website, you’ll see multiple categories.
This includes “Using Snapchat”, “Snapstreaks”, “My Account is Hacked”, and more.
You can navigate to the category of your issue.
Alternatively, you can contact Snapchat for assistance.
At the bottom of the categories, you’ll see a “Contact Us” button.
Tap on the “Contact Us” button to contact Snapchat.
Alternatively, you can click on this link to go to the contact form: https://support.snapchat.com/en-US/i-need-help.
2. Select the category of your issue
After you’ve tapped on the “Contact Us” button, you’ll land on the “Contact Us” page.
On this page, you’ll see a couple of headers.
This includes “What can we help you with?” and “Oh no! Tell us more…”.
Firstly, you need to select the category of your issue.
You can do so by selecting the appropriate category under the “What can we help you with?” header.
Since you’re unable to access your Snapchat account, select the “I can’t access my account” option.
Secondly, you need to select the sub-category of your issue.
can do so by selecting the appropriate category under the “Oh no! Tell us more…” header.
Select the “I think my account was hacked” option as it’ll allow you to contact Snapchat.
After you’ve selected the “I think my account was hacked” option, the form will be expanded.
You need to fill in 4 additional fields to submit the form.
The fields include “Username”, “Email”, “Mobile Number”, and “What information should we know?”.
Firstly, enter your Snapchat username in the “Username” field.
Make sure that you don’t include spaces.
Secondly, enter your email address in the “Email” field.
Make sure that the email address is associated with your Snapchat account.
Thirdly, enter your mobile number in the “Mobile Number” field.
In the “Mobile Number” field, make sure to include your country code as well (e.g. +1-202-555-0192).
Next, you need to describe the issue that you’re facing in the “What information should we know?” field.
Here’s an example of a description, “Hi Snapchat, I’m getting an “It looks like your account may have been compromised” error when I try logging in to my account”.
Followed by, “I’ve been unable to log in to my account since then. I need help in fixing this”.
3. Send the form & wait for Snapchat’s response
Once you’re done filling up the form, you need to submit it.
Scroll down to the bottom of the form and tap on “Send” to submit the form to Snapchat support.
You may need to complete a reCAPTCHA to submit the form.
After you’ve submitted the form, you need to wait for Snapchat’s response.
Snapchat will typically reply in 1 to 3 business days.
Make sure to check your email periodically for Snapchat’s response.
If successful, Snapchat will provide you with instructions on your next steps.
Follow the instructions in the email to regain access to your Snapchat account.
You’ve successfully learned how to fix the “Oh no! It looks like your account is compromised” error on Snapchat!
Conclusion
Before you contact Snapchat support, you should try finding a solution for your issue first.
You can do so on the Snapchat Support website.
On the website, you’ll see multiple categories that you can choose from.
Select the category of the issue that you’re facing and try finding an answer to it.
You can also use the search bar at the top of the website to search for your issue.
If you’re still unable to find a solution, you can contact Snapchat for assistance using the “Contact Us” form.
