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3 Ways to Contact Snapchat

If you’re facing an issue on Snapchat, you can typically resolve it by yourself.

However, if the issue is too complex, your best bet is to contact Snapchat support for assistance.

For example, if you think that your account is hacked, you can contact Snapchat to restore it.

But before you contact Snapchat, you should always try resolving the issue yourself first.

At times, you can find a solution to your issue by doing a quick Google search.

This will mitigate the trouble of waiting for Snapchat’s response.

In this guide, you’ll learn 3 ways to contact Snapchat, does Snapchat have a live chat, and how long does it take for Snapchat support to respond.

How to contact Snapchat

To contact Snapchat, you can either go to the Snapchat Support website, report a problem on the app, or ping them via the “Snapchat Support” Twitter account.

The Snapchat Support website contains answers to common questions.

You can use the search bar to find an answer to your question.

There are a ton of topics that you can get help on including “Snapstreaks”, “Privacy”, and “Stories”.

However, if you’re not able to find an answer to your question, you can contact Snapchat directly on the website via the “Contact Us” tab.

Secondly, Snapchat allows users to report a problem on the app.

If you can access your account, you can report a problem on the app.

Lastly, you can tweet your questions to “Snapchat Support” on Twitter.

Snapchat frequently replies to user questions on Twitter, so tweeting them is a good way to get their attention.

Here are three ways you can use to contact Snapchat:

1. Go to the Snapchat Support website

How to contact Snapchat

The first way to contact Snapchat is to go to the Snapchat Support website.

Firstly, search for “Snapchat support” on Google and click on the first search result.

Alternatively, you can go to the website via this link: https://support.snapchat.com/.

Once you’re on the website, you’ll see the popular support topics.

There’s also a search bar that you can use to find an answer to your question.

On the page, click on “Contact Us”.

Alternatively, you can contact Snapchat via this link: https://support.snapchat.com/i-need-help.

Once you’ve clicked on “Contact Us”, you’ll land on the “Contact Us” page.

Select a topic that you need help with and follow the on-screen instructions.

Certain topics allow you to send a message to Snapchat.

If you can send a message to Snapchat, make sure to include your username, email, mobile number, and description (when appropriate).

2. Report a problem on the app

Snapchat discover

You can also contact Snapchat by reporting a problem on the app.

Firstly, open Snapchat and log in to your account if you haven’t already.

If you don’t have access to your account, you cannot use this method to contact Snapchat.

Instead, you can use the first or last method.

Once you’re on Snapchat, tap on your Bitmoji on the top navigation bar.

Snapchat settings

After you’ve tapped on your Bitmoji, you’ll land on your Snapchat profile.

On your Snapchat profile, you’ll see your name, username, snap score, and more.

On the top-right of your profile, you’ll see a gear icon.

Tap on the gear icon to go to your settings.

Report a problem on Snapchat

After you’ve tapped on the gear icon, you’ll land on your settings.

On your settings, you’ll see multiple headers including “My Account”, “Additional Services”, “Who Can…”, and more.

Scroll down the page until you find the “Feedback” header.

Under the “Feedback” header, tap on “I Spotted a Bug”.

Snapchat bug

After you’ve tapped on “I Spotted a Bug”, you’ll land on the “Bug” page.

The page contains multiple topics that you can choose from.

Select the topic that is most relevant to your issue.

For example, if you’re having an issue with the camera on Snapchat, tap on “Camera”.

Snapchat report a bug

Once you’ve selected a relevant topic to the issue that you’re facing, you can send a report to Snapchat.

On the report page, describe the issue that you’re facing.

Try describing the issue in as much detail as possible.

Next, you can add a screenshot of the issue that you’re facing.

To do so, tap on “Add Attachment”.

Then choose another related topic to your issue.

To do so, tap on “Choose Topic” and select a relevant topic.

Lastly, tap on “Submit” to submit your report to Snapchat support.

3. Ping Snapchat Support on Twitter

Snapchat Support Twitter

The final way to contact Snapchat is to tweet them on Twitter.

Snapchat has a Snapchat Support account on Twitter.

They are very responsive on Twitter, so if you have any questions regarding issues that you’re facing on Snapchat, you can post a tweet and tag them.

Here’s an example of a tweet, “Hi, my Snapchat account has been locked. Please unlock it for me @SnapchatSupport”.

Snapchat will typically respond to you within an hour or two based on their “Tweets & replies” activity.

Alternatively, you can send them a direct message by tapping on the mail icon on their profile.

Snapchat is very responsive in their direct messages as well.

Does Snapchat have live chat?

No, Snapchat does not have a live chat.

This is because they are not planning on implementing a live chat on their support website.

The closest thing to a live chat is to send a direct message to Snapchat Support on Twitter.

Alternatively, you can post a tweet and tag @SnapchatSupport for assistance.

How long does it take for Snapchat support to respond?

Snapchat support can take 1 to 3 business days or more to respond depending on the number of reports they get.

However, if you’re tweeting them on Twitter, they typically respond within an hour,

This is based on their “Tweets & replies” activity.

Hence, if you’re looking to get a quick response from Snapchat support, you can ping them on Twitter.


Facing an issue on Snapchat is frustrating because you’re unable to use the app properly.

Unlike other social media platforms, contacting Snapchat is easy.

This is because Snapchat is very responsive on Twitter.

According to their “Tweets & replies” activity via @SnapchatSupport, they are replying to people on a daily basis.

Hence, contacting Snapchat via Twitter is a great way to get a quick response from them.

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About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.