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How to Fix “There is an issue with your account or order” on Microsoft Rewards

Microsoft Rewards is a program that allows you to earn rewards by engaging in various activities.

By signing up for free and accessing a personalized dashboard, you can complete offers and track their point balance.

These points can be redeemed for gift cards and other exciting items, or you can choose to donate them.

There are multiple ways to earn points like searching with Bing, shopping at the Microsoft Store, and more.

Microsoft Rewards offers a free and enjoyable way to reward oneself while also making a difference through donations.

In this guide, you’ll learn how to fix “There is an issue with your account or order” on Microsoft Rewards for Bing.

How to fix “There is an issue with your account or order” on Microsoft Rewards

There is an issue with your account or order

To fix “There is an issue with your account or order” on Microsoft Rewards, you need to use a different phone number for verification purposes.

You can also try to redeem a reward on the Bing app or contact Microsoft Rewards customer support for assistance.

Fix 1: Change your phone number

  • Use a different phone number to send the verification code.
  • Use a mobile phone or landline number instead of a VoIP phone number.
  • You can also select the option to call you instead of text you and enter your home number.

Method 2: Redeem rewards on the Bing app

  1. Download the Bing app on the App Store or Google Play Store.
  2. Open the Bing app and log in to your Microsoft account.
  3. Navigate to Microsoft Rewards and redeem a reward.

Method 3: Contact Microsoft Rewards customer support

  1. Go to https://rewards.bing.com/support.
  2. Enter the title of the issue and provide your information.
  3. Explain that you’re not able to redeem rewards.
  4. Submit the request and wait for 24 hours for Microsoft to respond to you.

Further reading

How to Fix Sourcetree Not Starting on Windows

How to Fix “This unlicensed Adobe app will be disabled soon”

How to Fix “The email you provided is not supported” in ChatGPT

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.