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How to Fix Ubisoft Store Not Loading

Connect with players across different platforms and games with Ubisoft Connect.

You can connect with friends, view achievements, and meet new people.

Get game-specific challenges, track progress, and unlock rewards like character outfits.

Purchase video games and merchandise in the Ubisoft Store like Assassin’s Creed.

The app strives to create an optimal environment for gamers to enjoy their games.

In this guide, you’ll learn how to fix Ubisoft Connect Store not loading, not working, not showing up, or not opening.

How to Fix Ubisoft Store Not Loading

To fix Ubisoft not loading, try running the app as an administrator or cleaning its cache files.

You can also try changing your password or reinstalling the Ubisoft Connect app.

Fix 1: Run Ubisoft as an administrator

  1. Right-click the “Ubisoft Connect” app and select “Open file location”.
  2. Right-click “UbisoftConnect.exe” and select “Properties”.
  3. Select “Compatibility” and tick “Run this program in compatibility mode for Windows 8”.
  4. Tick “Run this program as an administrator” > Apply > OK.

Fix 2: Clear Ubisoft Connect’s cache files

  1. Open the Ubisoft Connect app, log out of your account, and close the app.
  2. Search for “Run” using Windows Search and open it.
  3. Search for “%localappdata%” and run it.
  4. Delete the “Ubisoft Game Launcher” folder.

Fix 3: Change your password

  1. Go to ubisoftconnect.com and log in to your account.
  2. Click on the profile icon and select “Account Management”.
  3. Select “Security” and select “Change” next to “Password”.
  4. Change your Ubisoft password.

Fix 4: Reinstall Ubisoft

  1. Search for “Control Panel” using Windows Seach and open it.
  2. Select “Uninstall a program” and right-click “Ubisoft Connect”.
  3. Uninstall/Change > Yes > Next > Uninstall.
  4. Reinstall Ubisoft Connect here: ubisoftconnect.com.

Further reading

How to Fix Soul Knight Prequel Internal Error

How to Fix Connection Error in Soul Knight Prequel

How to Fix “The Privacy configuration resolution failed” in Soul Knight Prequel


About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.