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How to Fix “We can’t create your account due to our Terms of Use” on ChatGPT

Lim How Wei
April 1, 2025

Are you getting a “We can’t create your account due to our Terms of Use” error on ChatGPT?

The error message happens when you’re trying to sign up or sign in to ChatGPT.

To sign up, you must be at least 13 years old or the minimum age required in your country.

You also need to live in a country where ChatGPT is available in and it cannot be restricted.

In this guide, you’ll learn how to fix “We can’t create your account due to our Terms of Use” on ChatGPT.

Why is ChatGPT not letting me sign up?

ChatGPT is not letting you sign up because you’re younger than 13 years old.

Otherwise, you’re living in a country where ChatGPT is restricted or unavailable.

According to OpenAI’s terms of use, you must be at least 13 years old or the minimum age required in your country to use their services.

You can find the list of supported countries and territories here: OpenAI API – Supported Countries and Territories.

How to fix “We can’t create your account due to our Terms of Use” on ChatGPT

We can't create your account due to our Terms of Use

To fix “We can’t create your account due to our Terms of Use” on ChatGPT, you must clear ChatGPT’s cache and sign up with an older birthday (above 18 years old).

If you’re in a country where ChatGPT is not supported, you must connect to a VPN where it’s not restricted before signing up.

Fix 1: Clear ChatGPT’s cache and sign up with an older birthday

  1. Clear ChatGPT’s cache:
    • iPhone: Open the Settings app > General > iPhone Storage > ChatGPT > Offload App > Offload App > Reinstall App.
    • Android: Open the Settings app > Apps > App management > ChatGPT > Force stop > Storage usage > Clear data > Clear cache.
    • Chrome: Three dots > More tools > Clear browsing data > Select a time range (e.g., last 7 days) > Clear data.
  2. Open ChatGPT and select “Sign up”.
  3. Sign up with Google, Microsoft, Apple, or email.
  4. Set your birthday so that you’re 18 years old or above.

Fix 2: Connect to a VPN where ChatGPT is available

  1. Force close the ChatGPT app or website.
  2. Download and use a VPN like Ultrasurf VPN, Proton VPN, or VPN – Super Unlimited Proxy.
  3. Connect to a VPN where ChatGPT is available (e.g., US, UK, Canada, Singapore).
  4. Open ChatGPT and select “Sign up”.
  5. Sign up with Google, Microsoft, Apple, or email.

Further reading

How to Fix “Sorry, we cannot create your account with the given information” on ChatGPT

How to Fix “Authorization error accessing plugins” on ChatGPT

How to Fix “The email you provided is not supported” in ChatGPT

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About the author

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Lim How Wei

Lim How Wei is the founder of followchain.org, with 10+ years of experience in Social Media Marketing and 5+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan, who hosts The Joe Rogan Experience (the most popular podcast in the world), in the This Past Weekend podcast (the third most popular podcast in the world as of 2026) by Theo Von.

In his free time, Lim uploads personal finance videos on his YouTube channel, Lim Finance, to guide others on their financial journey. He also creates gaming guides, walkthroughs, solutions, and tips for the games he plays, helping players with their progression.