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How to Fix “Couldn’t verify fingerprints” in Samsung Pass

Lim How Wei
April 21, 2023

Are you getting a “Couldn’t verify fingerprints” error in Samsung Pass?

Here’s the second part of the error, “Try again later”.

The error message happens on the “Registering with Samsung Pass” loading screen.

Before that, you’ll have to log in and scan your fingerprint.

Even though all of your fingerprints are registered, the error might still persist.

In this guide, you’ll learn how to fix “Couldn’t verify fingerprints” and “Try again later” in Samsung Pass for Note 9, S23 Ultra, and other devices.

Why can’t Samsung Pass verify my fingerprints?

Couldn't verify fingerprints in Samsung Pass

Samsung Pass can’t verify your fingerprints because the feature is down.

Many users are reporting the fingerprint issue in the Samsung Community forum.

The “Couldn’t verify fingerprints” error message can occur on all Samsung devices—S23 Ultra, S21 FE, Note 20 Ultra, and others.

You can check if the feature is down by searching for “Samsung Pass” on Twitter.

You can also browse the Samsung Community forum to see if others are facing the same issue.

How to fix “Couldn’t verify fingerprints” in Samsung Pass

To fix “Couldn’t verify fingerprints” in Samsung Pass, you need to update Samsung Pass and Samsung Wallet.

If there is no update available, you need to wait and check back later.

You can also try turning off Wi-Fi and enabling mobile data.

If all else fails, you can contact Samsung support on Twitter, Messenger, or their website.

Fix 1: Update Samsung Pass / Samsung Wallet

  • Update Samsung Pass: Open the Galaxy Store > Menu > Updates > Autofill with Samsung Pass > Update.
  • Update Samsung Wallet: Open the Galaxy Store > Menu > Updates > Samsung Wallet > Update.

Fix 2: Turn off Wi-Fi and enable mobile data

  1. Swipe down from the top of your screen.
  2. Tap on the Wi-Fi icon to turn it off.
  3. Tap on the mobile data icon to turn it on.

Fix 3: Contact Samsung support

Further reading

How to Fix “Settings keeps stopping” on Samsung

How to Fix “Unable to load history” in ChatGPT

How to Fix “Something went wrong, please try reloading the conversation” in ChatGPT

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About the author

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Lim How Wei

Lim How Wei is the founder of followchain.org, with 10+ years of experience in Social Media Marketing and 5+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan, who hosts The Joe Rogan Experience (the most popular podcast in the world), in the This Past Weekend podcast (the third most popular podcast in the world as of 2026) by Theo Von.

In his free time, Lim uploads personal finance videos on his YouTube channel, Lim Finance, to guide others on their financial journey. He also creates gaming guides, walkthroughs, solutions, and tips for the games he plays, helping players with their progression.