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How to Fix “Unable to load history” in ChatGPT

Are you getting an “Unable to load history” error in ChatGPT?

If so, you won’t be able to see your past conversations with the model.

Next to the error message, you’ll see a “Retry” button.

However, if you click on it, you’ll probably get the same error again.

Your past conversations are important because you can copy and paste your previous prompts.

Hence, it’s necessary to restore your history to continue your conversation.

In this guide, you’ll learn how to fix “Unable to load history” in ChatGPT.

Why is ChatGPT unable to load history?

Unable to load history ChatGPT

ChatGPT is unable to load history due to a connection error or a server-side issue.

The error message means that your conversation history could not be retrieved by the system.

When this happens, you need to check the status of the service here: https://status.openai.com/.

If there’s an outage, you need to wait until the OpenAI team fixes the issue—this usually takes a few hours.

How to fix “Unable to load history” in ChatGPT

To fix “Unable to load history” in ChatGPT, you can try to log out and log in of your account.

You can also try to clear your browser’s cache, restore ChatGPT from your browsing history, or contact OpenAI support for help.

Check the status of OpenAI here: https://status.openai.com/.

If ChatGPT is down, you need to wait for a few hours for it to be back up.

Fix 1: Log out and log in of ChatGPT

  1. Go to https://chat.openai.com/.
  2. Click on “Log out” on the left sidebar.
  3. Click on “Log in” and log in.
  4. Your history should be restored.

Fix 2: Clear your browser’s cache

  • Google Chrome: Chrome > Three Dots > More Tools > Clear browsing data > Cookies and other site data / Cached images and files > Clear data.
  • Mozilla Firefox: Firebox > Menu > Settings > Privacy & Security > Cookies and Site Data > Clear.
  • Microsoft Edge: Edge > Three Dots > Settings > Privacy & services > Choose what to clear > Cached images and files / Cookies and other site data > Clear.

Fix 3: Restore ChatGPT from your browsing history

  1. On the right of the URL field on Chrome, click on the three dots.
  2. Click on “History” and click on “History” again.
  3. Using the search bar, search for “chat.openai.com”.
  4. Open one of your past chats (e.g. https://chat.openai.com/chat_xx_xxx_xx).

Fix 4: Wait until your conversation data is restored

  • Go to https://status.openai.com/ and check the status of ChatGPT.
  • Wait for a few hours before accessing chat.openai.com again if there’s ongoing maintenance.
  • Wait for a few hours for your history to be restored if there’s an outage.

Fix 5: Contact OpenAI support

  1. Go to https://help.openai.com/.
  2. Click on the chat icon.
  3. Click on “Search for help” followed by “Send us a message”.
  4. Select the topic(s) that are related to your issue.
  5. Describe your problem and send the message.
  6. Wait for the support team to respond to your message.

Further reading

How to Fix “Something went wrong, please try reloading the conversation” in ChatGPT

How to Fix “History is temporarily unavailable” in ChatGPT

How to Fix “Not seeing what you expected here? Don’t worry, your conversation data is preserved! Check back soon” in ChatGPT

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.