A video selfie on Instagram is used to verify your identity.
It requires you to submit a video selfie of yourself to access your account.
However, you might get an error after completing the video selfie.
An example of an error message you’ll get is “Oops, an error occurred”.
Some users reported that their screen is blank or that it keeps refreshing.
In other cases, the app might crash after you’ve submitted the video selfie.
As a result, you won’t be able to access your account.
Are you having an Instagram video selfie verification problem, crash, or it’s not working?
In this guide, you’ll learn how to fix the Instagram video selfie verification error so that you can access your account.
How to fix Instagram video selfie verification error
To fix the Instagram video selfie verification error, you can either try using another device or enable face recognition on Facebook.
Alternatively, you can try uninstalling Instagram and reinstall it 3 days later.
Many users are unable to complete the video selfie because Instagram keeps crashing.
In some cases, the video selfie verification won’t even show up.
If that’s the case, you need to uninstall Instagram and reinstall it.
By doing so, Instagram’s cache will be cleared and it will start in a clean slate.
As a result, you might not even need to complete the video selfie verification anymore.
This is because you’ll have full access to your Instagram account.
Here are 3 methods to fix the Instagram video selfie verification error.
- Method 1: Use another device to complete the video selfie verification
- Method 2: Enable face recognition on Facebook
- Method 3: Uninstall Instagram and reinstall it 3 days later
Method 1: Use another device to complete the video selfie verification
The first method is to use another device to complete the video selfie verification.
If you’re getting an error while completing the video selfie, you cannot use your own device.
Errors include “Oops, an error occurred”, a blank/white/black screen or the app crashes.
If you’re unable to proceed with the video selfie, you need to use someone else’s device.
This can be an iPhone or an Android device.
Once you’ve got a hold of someone else’s device, you need to log in to your Instagram account on it.
Then, hold the device at eye level and follow the on-screen instructions.
This includes turning your head to the left, right, and upwards.
After you’re done, tap on “Submit” to submit your video selfie.
If successful, you’ll be logged in to your Instagram account.
Method 2: Enable face recognition on Facebook
The second method is to enable face recognition on Facebook.
If you’ve linked your Facebook account with your Instagram account, you need to enable face recognition on Facebook.
Otherwise, the video selfie might not work on Instagram.
Firstly, open the Facebook app on your device.
Once you’re on Facebook, tap on the menu icon on the bottom navigation bar.
This will open the menu on Facebook.
Scroll down the menu and tap on “Settings & Privacy”.
Next, tap on “Settings” to go to your settings.
After you’ve tapped on “Settings”, you’ll land on the settings & privacy page.
On the page, you’ll see multiple headers.
This includes “Account”, “Preferences”, “Audience and visibility”, and more.
Scroll down until you reach the “Permissions” header.
Under the “Permissions” header, you’ll see a “Face recognition” permission.
Tap on “Face recognition” to open the permission.
After you’ve tapped on “Face recognition”, you’ll see information about the face recognition setting.
The information includes what face recognition is and how it is used.
In a nutshell, face recognition is used to find photos and videos that you’re in.
In addition, it helps to protect yourself and others from impersonation.
Tap on “Continue” to proceed to the next step.
After you’ve tapped on “Continue”, you’ll land on the face recognition setting.
Now, you’ll be able to turn on or off face recognition.
For the video selfie to work on Instagram, you need to turn on face recognition.
Tap on “Turn On” to turn on the face recognition setting.
Now that you’ve turned on the face recognition setting on Facebook, you need to force close the Instagram app.
After you’ve force closed the Instagram app, re-open it.
Next, you need to try completing the video selfie again.
This time, you should be able to complete the video selfie without getting an error.
However, if you’re still not able to complete it, you need to try using the last method to fix the error.
Method 3: Uninstall Instagram and reinstall it 3 days later
The final method is to uninstall and reinstall Instagram after 3 days.
This is the best method to get rid of the need to complete a video selfie.
Many users claimed that they got back their Instagram account after uninstalling and reinstalling Instagram after 24 hours to 3 days.
In fact, they didn’t even need to complete a video selfie anymore.
When they reinstalled Instagram after 3 days, they managed to log in to their account without getting any errors.
Additionally, they no longer need to complete a video selfie to verify their identity.
Firstly, tap and hold the Instagram app, then tap on “Delete App”.
After you’ve deleted Instagram, you need to wait for 3 days.
On the 3rd day, go to the App Store/Google Play Store and reinstall Instagram.
When you reinstall Instagram, you should be able to log in to your account without having to complete a video selfie!
Conclusion
You need to complete the Instagram video selfie verification to verify your identity.
This is because you’ve probably used a third-party app.
If that’s the case, you need to log out and uninstall any third-party app that you’re using.
This could be an Instagram analytics app or an app to track unfollowers.
If you don’t use any third-party apps, you probably got the video selfie verification by mistake.
If so, the best thing that you can do is to uninstall Instagram and reinstall it 3 days later (via method 3).
After you’ve reinstalled Instagram, you will not be prompted to complete a video selfie.
Further reading
How to Reply to a Specific Instagram Message
