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How to Fix “Not Eligible” on TikTok (4 Easy Steps)

Are you getting a “Not Eligible” error when you try signing up for an account?

Here’s the full error message, “Sorry, looks like you’re not eligible for TikTok… but thanks for checking us out!”.

Maybe you’ve accidentally selected a date of birth that is not eligible for TikTok.

Or maybe you’re not eligible, but you’re looking to bypass it.

If you’re trying to fix the error, you might have tried many different solutions on the web.

However, the vast majority of solutions on the web does not work.

In this guide, you’ll learn how to fix the “Not Eligible” error on TikTok in 4 easy steps.

By the end of the guide, you should be able to successfully create a TikTok account and log in to it.

Why does it say you’re not eligible for TikTok?

You got the “Not Eligible” error message on TikTok because you’ve selected a date of birth that is under the age of 13.

If you’ve selected a date of birth that is under the age of 13, you will not be able to create an account.

This is because TikTok is only available for people aged 13 and above.

That being said, if you were to select a date of birth under the age of 13, you’ll get the “Sorry, looks like you’re not eligible for TikTok… but thanks for checking us out!” error.

How to Fix “Not Eligible” on TikTok

To fix the “Not Eligible” error on TikTok, you need to sign up for an account on the TikTok website.

Alternatively, you can try clearing the cache for the TikTok app or reinstalling it.

After you’ve signed up for an account on the TikTok website, open the TikTok app and log in with the account that you’ve just created.

The “Not Eligible” error can be bypassed by signing up for an account on the TikTok website.

This is because you’ve selected a date of birth that is not eligible while signing up for an account on the TikTok app and not on the website.

If you were to sign up for a new account on the TikTok website, the error message will not show up unless you’ve entered a date of birth that is not eligible once more.

Below is a step-by-step guide (with pictures) on how you can do this.

Step #1: Go to TikTok.com and select “Log in”

How to Fix "Not Eligible" on TikTok

Got to TikTok.com > select the “Log in” button.

Firstly, go to TikTok.com on a browser.

The reason for this is because using TikTok on a browser allows you to bypass the “Not Eligible” error as it only shows up on the app.

You can either use a desktop to visit the website or a browser on your device (e.g., Safari, Chrome).

Once you’re on the TikTok website, you’ll see a log in button on the top navigation bar.

Select “Log in” to go to the login screen.

In the next couple of steps, you’ll learn how to sign up for a new account on the TikTok website.

Step #2: Select “Sign up”

TikTok sign up

On the bottom of the screen, select the “Sign up” link (in red).

After you’ve selected the “Log in” button from the previous step, you’ll land on the log in page.

On the log in page, there are multiple options that you can choose from—Log in with Facebook, Google, LINE, etc.

In addition, the login screen has a link where you can sign up for a new account if you don’t have one.

Since you don’t have an account yet, you have to create one.

On the bottom of the screen, you’ll see a message that says, “Don’t have an account? Sign up”.

Select the “Sign up” link (in red) to sign up for an account.

In the next step, you’ll have to follow the on-screen instructions to sign up for an account.

Step #3: Make sure to select an eligible date of birth

TikTok birthday

Complete the on-screen instructions (make sure to select an eligible date of birth).

Once you’re on the sign up screen, you’ll be given multiple options to sign up with—Use phone or email, Continue with Facebook, and more.

Select the “Use phone or email” option.

After you’ve selected the “Use phone or email” option, you’ll be prompted to enter your birthday.

This is the most important step as you won’t be able to create an account if you enter a birthday that is not eligible.

Make sure to enter a date of birth that is aged 13 and above (e.g. January 1, 2000).

After you’ve entered an eligible birthday, select “Next”.

Then, choose either your phone or email in order to verify your account.

If you’re using your phone, a code will be sent to your phone number.

Similarly, if you’re using an email, a code will be sent to your inbox.

Next, create a password that is 8 to 20 characters long and has a mix of letters, numbers, and special characters.

Then, select “Next” and complete the human verification.

Lastly, enter the verification code that is sent to your phone number/email.

Congrats, you’ve successfully created a TikTok account.

In the final step, you’ll have to open the TikTok app and log in with the new account that you’ve just created.

Step #4: Open the TikTok app and log in with your account

TikTok log in with email or username

Open the TikTok app > log in to the account that you’ve just created.

After you’ve created an account on the TikTok website, open the TikTok app.

On the login screen, enter the email address and password of the account.

Then, select “Log in” to log in to your account.

This time, the “Not Eligible” error will not show up and you will be able to log in to the app.

Congrats, you’ve successfully fixed the “Not Eligible” error on TikTok by creating an account on the TikTok website and logging in with it.

What is the eligible age for TikTok?

According to TikTok, the app is only available to people aged 13 and above.

If you’re below the age of 13, you won’t be able to create a TikTok account.

On TikTok’s Terms of Service, the phrase, “13 years old or over” has been mentioned 5 times:

Under “2. Description of the Services”, “3. Accepting the Terms”, “7. Your use of the Services”, “11. Other Terms”, and another “11. Other Terms” under “Supplemental Terms – Jurisdiction-Specific”.

Conclusion

Most apps on the app stores require their users to be aged 13 above due to their nature.

TikTok is no exception as some of its user-generated content is not suitable for children.

If you happened to enter a birthday that is under 13, you will not be able to create a TikTok account.

To recap, there are a couple of ways you can use to fix the “Not Eligible” error:

  • Signing up for an account via the TikTok website.
  • Clearing the cache on TikTok and reinstalling it.

In a nutshell, signing up for an account via the TikTok website is your best bet as it will bypass the error message.

Further reading

What Does “Clear Cache” Mean on TikTok?

How to Change Your “For You” Page (FYP) on TikTok

How to Get The Time Warp Scan on TikTok

Lim How Wei is the founder of Followchain. Feel free to follow him on Instagram.

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About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with over 7+ years of experience in Social Media and 3+ years of experience in investing in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.