To fix “Please Confirm Your Identity” on Facebook, you need to take and upload a photo of your ID.
Then, enter an email address that is not linked to your Facebook account.
Lastly, Facebook will send you a link to regain access to your account.
Tap on the link to regain access to your account.
The “Please Confirm Your Identity” error is faced by many Facebook users.
Here’s the full error message, “Recent activity may have affected your account’s security, so we’ve locked it”.
Followed by, “We’ll walk you through a few steps to confirm your identity and help you access your account”.
This includes choosing a security check, doing a security check, and reviewing your recent login attempts.
Here’s how to fix “Please Confirm Your Identity” on Facebook:
- Tap on “Continue”
- Select “Approve your login on another phone or computer”
- Tap on “Confirm identity in another way”
- Select “Get a code sent to your phone”
- Tap on “Confirm identity in another way”
- Select “Upload a photo ID”
- Tap on “Continue”
- Take a photo of your ID
- Enter an email address that is not linked
- Tap on “Continue”
- Tap on “Ok”
- Check your email for the recovery link
- Tap on “Continue”
- You’ve successfully recovered your Facebook account
1. Tap on “Continue”
Firstly, open the Facebook app and log in to your account.
Once you’re logged in, you’ll see the “Please Confirm Your Identity” error message.
There are 3 parts to confirm your identity.
Firstly, you need to choose a security check.
Secondly, you need to do a security check.
Lastly, you need to review your recent login attempts.
Tap on “Continue” to proceed to the next step.
2. Select “Approve your login on another phone or computer”
After you’ve tapped on “Continue”, you’ll land on the “Choose a security check” page.
On this page, you need to choose a security check.
You can try each option multiple times.
There are a couple of options that you can choose from.
This includes “Approve your login on another phone or computer” and “Get a code sent to your phone”.
Select “Approve your login on another phone or computer” and tap on “Continue”.
3. Tap on “Confirm identity in another way”
After you’ve selected “Approve your login on another phone or computer”, you’ll see a list of devices that you’ve logged into Facebook on.
To approve your login, you need to have access to one of the devices that are listed.
Then, select the device and approve your login on it.
If you don’t have access to any of the devices that are listed, tap on “Confirm identity in another way” at the bottom of the page.
4. Select “Get a code sent to your phone”
After you’ve tapped on “Confirm identity in another way”, you’ll land on the “Choose a security check” page again.
The page contains the same two options.
This includes “Approve your login on another phone or computer” and “Get a code sent to your phone”.
Now, you need to select the “Get a code sent to your phone” option.
Then, tap on “Continue” to proceed to the next step.
5. Tap on “Confirm identity in another way”
After you’ve selected the “Get a code sent to your phone” option, you’ll land on the “Select your phone number” page.
On this page, you’ll see your phone number if you’ve linked it to your Facebook account.
If you have access to it, select your phone number, tap on “Continue”, and follow the on-screen instructions to regain access to your Facebook account.
However, if you don’t have access to your phone number, tap on “Confirm identity in another way” at the bottom of the page.
6. Select “Upload a photo ID”
After you’ve tapped on “Confirm your identity in another way”, you’ll land on the “Choose a security check” page again.
This time, you’ll see an option that allows you to upload a photo ID.
Select the “Upload a photo ID” option to upload a photo ID to regain access to your Facebook account.
Then, tap on “Continue” to proceed to the next step.
7. Tap on “Continue”
After you’ve selected the “Upload a photo ID” option, you’ll land on the “Confirm your identity” page.
On this page, you’ll see some information about uploading your ID.
This includes the type of IDs that you can use and how long your ID will be kept for.
Tap on “Continue” to proceed to the next step.
8. Take a photo of your ID
After you’ve tapped on “Continue”, you’ll land on the page where you can upload your ID.
Now, you need to take a photo of your ID.
To do so, tap on “Take Photo” and take a photo of your ID.
Make sure that the information on the ID is clearly readable before you submit it.
Next, check the “I’ve attached an ID from group one in the Help Center article below” checkbox.
Lastly, tap on “Continue” to proceed to the next step.
9. Enter an email address that is not linked
After you’ve uploaded a photo of your ID, you’ll land on the “How can we reach you securely” page.
On this page, you’ll see an email address field.
Enter an email address that is not linked to your Facebook account in the email address field.
Make sure that only you can log into the email address that you’ve entered.
Tap on “Continue” once you’ve entered an email address.
10. Tap on “Continue”
After you’ve entered an email address, you’ll land on the “Are you sure this email is secure?” page.
The page states that anyone who knows the password for your email address may be able to log into your Facebook account.
Hence, it’s recommended that you change your password.
Check the “Only I know the password for your-email@gmail.com” checkbox.
Then, tap on “Continue” to proceed to the next step.
11. Tap on “Ok”
After you’ve confirmed that your email address is secure, you’ll land on the “Thank You” page.
Here’s what the description on the page says, “We’ll get in touch with you at the email address you provided after we’ve reviewed what you sent us”.
Followed by, “To maintain the security of your account, you’ll now be logged out of Facebook”.
Tap on “Ok” to log out of your Facebook account.
Now, you need to wait for Facebook’s response.
Facebook will send you a recovery link to the email address that you’ve provided in the 9th step.
12. Check your email for the recovery link
After a few hours, Facebook will send you a recovery link to the email address that you’ve provided in the 9th step.
Check your email after a few hours for the recovery link.
If you didn’t receive any email from Facebook, you need to wait for a longer period of time.
Make sure to check your junk and spam folder as well.
In the email, you’ll see a link to regain access to your Facebook account.
Tap on the link to regain access to your Facebook account.
13. Tap on “Continue”
After you’ve tapped on the recovery link that is sent to your email, you’ll land on the “You’re all set” page on Facebook.
This means that you’ve finished the account recovery process.
Facebook will now let you know if they see anything suspicious.
Tap on “Continue” to continue to your Facebook account.
14. You’ve successfully recovered your Facebook account
After you’ve tapped on “Continue”, you’ll be automatically logged into your Facebook account.
You’ve successfully recovered your Facebook account!
If you’re still having trouble with regaining access to your Facebook account even after following the steps, you need to contact Facebook support.
To do so, you need to buy an ad on Facebook.
After you’ve bought an ad on Facebook, wait for 3 days and visit the Facebook business support website: https://www.facebook.com/business/help/support.
On the page, you’ll see a contact button.
Tap on the contact button and follow the on-screen instructions to contact Facebook support.
Keep in mind that the contact button will only appear if you’ve bought an ad on Facebook.
Conclusion
You probably got the “Please Confirm Your Identity” error on Facebook because you’re using a third-party app or tool.
It could also mean that Facebook has detected that your account has been compromised.
After you’ve regained access to your Facebook account, you need to sign out and uninstall any third-party app or tool that you’re using.
This will prevent your account from getting locked again.
In some cases, you might get the “Please Confirm Your Identity” error by mistake.
Even so, you need to follow the steps in the guide above to fix it.
Further reading
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