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How to Fix Premium Battle Pass Not Working in Overwatch 2

Did you purchase the Premium Battle Pass for Overwatch 2?

If you did, you might not have received the 1,000 coins or the Battle Pass itself.

Overwatch 2 was released on October 4, 2022.

Since its release, the game has had multiple known issues.

Some of the known issues are server disconnection, cosmetics, items, currency not showing up, and others.

In this guide, you’ll learn how to fix Premium Battle Pass not working/received and why you didn’t receive the 1,000 coins in Overwatch 2.

Why is the Premium Battle Pass not working in Overwatch 2?

Premium Battle Pass not working in Overwatch 2

The Premium Battle Pass is not working in Overwatch 2 because of server issues or a bug in the game.

According to a technical forum agent, he mentioned that Blizzard is currently investigating the issue.

The thread will be updated if Blizzard implements a fix.

Many players are complaining that they have an issue with purchasing the Premium Battle Pass (e.g. 1,000 coins not received).

“I just bought 1000 coins and upgraded the battle pass to premium. After a “processing” screen I still get the message to upgrade to premium. It seems like the upgrade didn’t work because my 1000 coins are gone”.

“Here also, bought it yesterday, and it’s still marked as BUY NOW. I didn’t get any coins and the Battle Pass”.

“I am also experiencing the problem, I bought the premium battle pass for 2200 credits and it took my credits but did not give me my pass”.

How to fix Premium Battle Pass not working in Overwatch 2

To fix the Premium Battle Pass not working in Overwatch 2, you need to open a web ticket on the Blizzard support website.

After you’ve contacted Blizzard support, wait for 24 to 48 hours for their response.

Otherwise, you need to wait until the issue is fixed on Blizzard’s end.

Here’s how to contact Blizzard support:

  1. Go to https://us.battle.net/support/en/help/product/overwatch.
  2. Describe your issue.
  3. Click on “I still need help”.
  4. Select Payments > Purchase failure.
  5. Click on “Contact Us”.
  6. Log in to your Battle.net account.
  7. Select the payment type, provide the error text, and describe your issue.
  8. Click on “Submit”.

After you’ve submitted the ticket, you need to wait for Blizzard’s response.

This can take 24 to 48 hours or more, depending on the number of reports.

Further reading

How to Fix “Overwatch.exe – Bad Image”

How to Fix Overwatch 2 Account Wiped or Lost Progress

How to Fix “Game Server Connection Failed” in Overwatch 2


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Lim How Wei

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