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How to Reset Your Snapchat Password Without Email or Phone Number

Did you forget your Snapchat password and you want to reset it?

Resetting your Snapchat password is easy—you just need to provide your existing email or phone number.

You’ll then receive a mail or a message with a link to reset your password.

However, if you forgot both your email and your phone number (or you don’t have access to them), resetting your Snapchat password is difficult.

As you forgot both your email and your phone number, you won’t be able to complete the “Forgot your password?” form.

Consequently, you won’t be able to reset your password.

So how do you get around this?

In this guide, you’ll learn how to reset your Snapchat password if you forgot both your email and your phone number in 3 easy steps.

  1. How to reset your Snapchat password without email or phone number
  2. How do I reset my Snapchat password?
  3. What do you do if you forgot your Snapchat password and email?
  4. How can I get my Snapchat back if I don’t have the same number?

How to reset your Snapchat password without email or phone number

To reset your Snapchat password without email or phone number, you need to contact Snapchat support for help.

Go to Snapchat support on a browser, select “Contact Us”, “My account login”, “I forgot my password”, “Yes”, complete the form, and select “Send” respectively.

After you’ve sent the form, wait for one to three business days for the support team to respond.

The “Reset your password?” link only works if you know your email or phone number.

If you forgot both of them, your best bet is to contact Snapchat support for help because you won’t be able to reset your password on the app itself.

Below is a step-by-step guide on how you can do this.

Step #1: Go to Snapchat support on a browser and select “Contact Us”

Snapchat contact us

Go to support.snapchat.com > select “Contact Us”.

Firstly, you need to go to Snapchat support on a browser in order to contact them.

According to Snapchat, you won’t be able to reset your password if you don’t know your email address or phone number.

Similarly, you won’t be able to reset your password if you don’t have access to your email address or phone number that is linked with your Snapchat account.

However, they might be able to help you if you contact them directly via their support website, so there’s no harm trying.

To begin with, go to support.snapchat.com on Chrome/Safari on your mobile device.

Once you’re on the website, you’ll see multiple topics that you can choose from.

Below the topics, there’ll be an orange button that says “Contact Us”.

The contact us button allows you to contact Snapchat directly.

Select “Contact Us” to proceed to the contact form.

You’ve successfully navigated to Snapchat’s contact form.

In the next steps, you’ll learn how to complete the form (via the appropriate options to select).

Step #2: Select “My account login” and “I forgot my password”

How to Reset Your Snapchat Password Without Email or Phone Number

Contact Us > What can we help you with? > My account login > Oh no! Tell us more… > I forgot my password.

After you’ve selected the “Contact Us” button from the previous step, you’ll land on a contact page.

On the contact page, you’ll see multiple questions along with multiple options.

The first question that you need to answer is “What can we help you with?”.

Under “What can we help you with?”, select the first option that says “My account login”.

This option is for account login issues—logging in to your account, resetting your password, etc.

The second question that you need to answer is, “Oh no! Tell us more…”.

Under “Oh no! Tell us more…”, select the first option that says “I forgot my password”.

You can also select the “I can’t verify my email or mobile number” option.

You’ve successfully completed the first part of the form (multiple choice options).

In the final step, you’ll have to complete the rest of the form and submit it to Snapchat support.

Step #3: Select “Yes” and complete the form

Snapchat support

Yes > Username > Email > Mobile Number > What information should we know > CAPTCHA > Send.

Once you’ve selected the options for the first couple of questions of the contact form, you need to scroll down.

Scroll past the second question and you’ll see a couple of buttons—yes, and no.

Select the “Yes” button in order to complete the rest of the form.

After you’ve selected the “Yes” button, you’re required to fill up more fields.

Firstly, enter your Snapchat username without any spaces.

Next, enter the email address that is associated with your Snapchat account.

If you forgot the email that is associated with your Snapchat account, enter one of your email addresses.

Thirdly, enter your phone number with your country code (e.g. +1-202-555-0192).

If you don’t know your country code, go to Google, and search for your country + country code.

Lastly, under the “What information should we know” field, tell Snapchat that you forgot the email and phone number associated with your Snapchat account.

Then, complete the CAPTCHA and hit the “Send” button to send the form to Snapchat.

After you’ve sent the form, wait for one to three business days for Snapchat support to respond, and they’ll provide you with information on your next steps.

How do I reset my Snapchat password?

To reset your Snapchat password, you need to open Snapchat and tap on “Forgot password?” on the login screen.

After that, verify your account either by selecting the “via Phone” or “via Email” option.

If you’ve selected the “via Phone” option, enter the phone number that is associated with your Snapchat account.

On the other hand, if you’ve selected the “via Email option, enter your email address that is associated with your Snapchat account.

Snapchat will then send you a link where you can reset your Snapchat password.

Lastly, enter your new Snapchat password to log in to your account.

What do you do if you forgot your Snapchat password and email?

If you forgot your Snapchat password and email, your best bet is to contact Snapchat support for help.

You can do so by going to the Snapchat support website and selecting the “Contact Us” button.

After you’ve selected the “Contact Us” button, complete the form and send it to them.

Lastly, wait for one to three business days for Snapchat support’s response.

How can I get my Snapchat back if I don’t have the same number?

If you don’t have the same number, you can use your recovery code to get your Snapchat account back.

However, you need to have enabled two-factor authentication previously in your account.

Otherwise, you have to contact Snapchat support directly by going to support.snapchat.com.

Conclusion

Resetting your Snapchat password is a challenge if you don’t know your email address or phone number that is associated with it.

If you’re still unable to reset your Snapchat password, the only option left is to create a new Snapchat account.

Most importantly, make sure to note down the email address or phone number that you’ve used to create that Snapchat account.

Otherwise, you’ll have to create a new account again if you forgot them.

You’ll also have to add all of your friends on Snapchat again which is very frustrating—but it’s the only workaround.

Further Reading

How to Save Snapchat Filters

How to Delete Messages on Snapchat That The Other Person Saved

Does Snapchat Notify When You Look at Someone’s Location?

Lim How Wei is the founder of Followchain. Feel free to follow him on Instagram.

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with over 7+ years of experience in Social Media. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.