TikTok allows users aged 16 and above to go live on the app.
However, its guidelines are very strict, which means that you will get banned if you violate one of them.
At the same time, TikTok is known to ban users without any reason.
Many users are banned from TikTok live even though they did not violate any of the community guidelines.
If you’re a creator, getting banned from TikTok live is a big deal, especially if you go live frequently.
This is because you won’t be able to receive gifts.
In this guide, you’ll learn how to get unbanned on TikTok live, whether you can get unbanned, and how long does an appeal takes.
- How to get unbanned on TikTok live
- Can you get unbanned from TikTok live?
- How long does a TikTok live appeal take?
How to get unbanned on TikTok live
To get unbanned on TikTok live, you can either email TikTok, use the “Share your feedback” form, or report a problem on the app.
Alternatively, if your ban is a temporary one, simply wait for it to be lifted.
There are two different types of bans on TikTok live—a temporary ban and a permanent ban.
If your ban is a temporary one, TikTok will inform you of how long it will last.
For example, if you’re banned from going live on TikTok for 7 days, you’ll see a “Livestream restrictions” tab that says “7d”.
If that’s the case, you need to wait 7 days before you can go live on TikTok again.
However, if the “Livestream restrictions” tab says “Permanently banned from livestreaming”, it means that you can no longer go live on TikTok unless you submit an appeal.
Below are 3 methods that you can use to submit an appeal and get unbanned on TikTok live.
Method #1: Email TikTok
Send your appeal to legal@tiktok.com or info@tiktok.com.
The first method to get unbanned on TikTok live is to email TikTok.
TikTok has two official email addresses that you can use.
The first email that you can mail to is legal@tiktok.com, which is for legal issues.
The second email that you can mail to is info@tiktok.com, which is for anything regarding the TikTok app.
You can submit an appeal to both of these email addresses.
Firstly, send a new mail and include either one or both email addresses.
On the subject line, state that you’ve been banned on TikTok live by mistake (e.g. I was banned from TikTok live by mistake).
Then, on the description, explain that your account was incorrectly banned for whatever reason and that you didn’t actually violate the community guidelines.
For example, if you were mistakenly banned for being underage, explain in the description that you’re above 16 years old.
Then, send the email and wait for TikTok’s response.
It might take a few days, weeks, or even months for their response because of the large number of appeals TikTok gets every day.
Method #2: Use the “Share your feedback” form
Submit an appeal here: https://www.tiktok.com/legal/report/feedback.
The second method to get unbanned from TikTok live is to use the “Share your feedback” form to submit an appeal.
The “Share your feedback” form allows you to share about your experience on TikTok.
You can also use it to report a problem that you’re facing on the app such as being banned on TikTok live by mistake.
Firstly, navigate to the “Share your feedback” form.
Then, enter the email address that is linked with your TikTok account.
Next, enter your TikTok username.
Under the “What would you like to tell us?” field, explain that you were banned from TikTok live by mistake and that you didn’t violate any of the community guidelines.
You can also upload an attachment under “Attachments”.
If you’ve pre-recorded your live video on TikTok, make sure to attach it for proof.
Lastly, tap on “Submit” to submit the appeal to TikTok and wait for their response.
Method #3: Report a problem on the TikTok app
The third method to get unbanned on TikTok live is to report a problem on the app.
TikTok allows its users to report a problem directly on the app:
- Navigate to your TikTok profile and tap on the three dots.
- Scroll down and tap on “Report a problem”.
- Scroll down and tap on “Live/Payment/Rewards”.
- Tap on “Hosting Live”.
- Select “Live is suspended”.
- Tap on “No”, then tap on “Still have problem”.
- Explain that you were banned by mistake and you didn’t violate any of the community guidelines.
- Tap on “Report” to submit the report.
After you’ve submitted the report, you can find it on your support tickets.
Go back until you land on the “Feedback and help” page.
Then, tap on the editing icon on the top-right of your screen to check the status of your support tickets.
Due to the excessive number of reports that TikTok gets on a daily basis, you might have to wait for a few days or weeks for their response.
Can you get unbanned from TikTok live?
Yes, you can get unbanned from TikTok live.
According to FinalHarps on YouTube, he’s spoken to multiple TikTok creators that managed to get unbanned from TikTok live after they’ve sent an email to TikTok.
The email addresses that they’ve used are legal@tiktok.com and info@tiktok.com.
On the other hand, if you’re just temporarily banned on TikTok live, you just need to wait for the ban to be lifted.
How long does a TikTok live appeal take?
A TikTok live appeal can take several days or weeks to process.
TikTok receives an excessive number of reports on a daily basis, so you’ll have to be prepared to wait for a long time for their response.
When you get a response from TikTok, they’ll request a photo of your ID.
This is to prove that you’re of age (16 and above).
After which, TikTok will unban you from going live.
Conclusion
In this guide, you’ve learned 3 different methods to get unbanned on TikTok live.
After you’ve sent an appeal, you need to be prepared to wait for a long time for TikTok’s response.
When you get a response from TikTok, they’ll request a photo of your ID.
Once you’ve sent your ID, TikTok will review it, and if you’re of age, you’ll be unbanned from TikTok live.
Further Reading
How to Fix a Muted Video on TikTok (3 Steps)
How to Recover Your TikTok Account Without Email or Phone Number
