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How to Fix Xbox Cloud Gaming Not Loading

Xbox Cloud Gaming offers the opportunity to enjoy console games on your existing devices.

You can play free-to-play games like Fortnite with a Microsoft account or access a vast library.

Xbox Cloud Gaming supports various controllers and touch controls for compatible titles.

Discover a wide range of console games across genres, continually expanding.

Connect with a global gaming community, playing with friends worldwide.

In this guide, you’ll learn how to fix Xbox Cloud Gaming not loading or not working on iPhone, Android, PC, or Xbox.

How to Fix Xbox Cloud Gaming Not Loading

To fix Xbox Cloud Gaming not loading, you need to uninstall and reinstall the Xbox app on your mobile device or PC.

On an Xbox, you need to update your console, clear persistent storage, and clear alternate MAC address.

Fix 1: For iPhone/Android

  1. Tap and hold the Xbox app.
  2. Delete the Xbox app.
  3. Open the App Store or Google Play Store.
  4. Select for the Xbox app and reinstall it.

Fix 2: For PC

  1. Search for “Settings” using Windows Search and open it.
  2. Select “Apps” on the left sidebar followed by “Installed apps”.
  3. Search for “Xbox” and click on the three dots next to it.
  4. Select “Advanced options”, scroll down, and select “Uninstall”.
  5. Reinstall the Xbox app from the Microsoft Store.

Fix 3: For Xbox

  1. Update your console: Press the guide button > Profile & system > Settings > System > Updates > Update your console.
  2. Clear persistent storage: Press the guide button > Profile & system > Settings > Device & connections > Blu-ray > Persistent storage > Clear persistent storage.
  3. Clear alternate MAC address: Press the guide button > Profile & system > Settings > General > Network settings > Advanced settings > Alternate MAC address > Clear > Restart.

Further reading

How to Fix Modern Warfare 2 Not Launching on Xbox

How to Fix Error 126 in CS2

How to Fix VAC Unable to Verify Error in CS2


About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps.

Lim has been quoted and referenced by major publications and media companies like WikiHow, Fast Company, HuffPost, Vice, New York Post, The Conversation, and many others. One of his articles about the gig economy was quoted by Joe Rogan who hosts The Joe Rogan Experience (arguably the most popular podcast in the world), in the This Past Weekend podcast by Theo Von.

In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression.