Are you facing a problem on Binance like a failed bank transfer?
Or are you unable to deposit fiat with Mastercard or Visa?
Either way, you can contact Binance via a few support channels.
Do note that it can take a while for the team to get back to you due to the overwhelming number of requests.
Hence, you might need to try more than one support channel to get in touch with Binance.
In this guide, you’ll learn 3 ways to contact Binane.
If you haven’t created an account yet, feel free to use my referral link: https://www.binance.com/en/register?ref=73583477 or use “73583477” as the referral code.
How to contact Binance
To contact Binance, you can submit a request, send a DM to them on Twitter, or post your issue on r/Binance.
You can also visit the Binance Support Center to get answers.
The Binance Support Center contains several categories that you can choose from.
For example, if you’re having a problem with buying cryptocurrency, select the “Buy Crypto (Fiat/P2P)” category.
After you’ve selected the “Buy Crypto (Fiat/P2P)” category, you’ll land on a page with frequently asked questions.
Select a frequently asked question to get an answer for it.
You can also use the search bar in the Support Center to find an answer to your issue.
The Support Center has a lot of articles and videos to guide you in using the exchange.
If you’re facing an issue on the exchange, you’ll most likely be able to solve it by watching the videos or reading the articles there.
However, if your issue is still not resolved, you can try to contact Binance using the 3 ways below.
1. Submit a request
The first way to contact Binance is to submit a request.
To do so, you need to go to the link to submit a request.
Firstly, visit the Binance website and scroll down to the footer.
On the footer, you’ll see a “Submit a request” link below the “Support” header.
Select “Submit a request” to submit a request to Binance.
Alternatively, you can submit a request by visiting this link: https://www.binance.com/en/chat.
After you’ve navigated and clicked on “Submit a request”, you’ll land on a chat screen.
The chat screen allows you to message a customer service representative on Binance.
But first, you need to select the category of the problem that you’re facing.
There are 5 different categories including “Buy crypto with fiat”, “Account function”, “Crypto withdrawal”, “P2P, and “Crypto deposit”.
Select the category that is related to your issue.
If you’re not logged in to your Binance account, you will be prompted to log in.
If you haven’t created an account yet, you can use this referral link: https://www.binance.com/en/register?ref=73583477.
Next, you need to select a sub-category from the bullet list provided.
Once you’ve selected a sub-category, you need to wait for a customer service representative to chat with you.
It can take a few minutes to a few hours before you can chat with a representative.
The queue time will be displayed on the chat.
Once you’ve got in touch with someone, explain the issue that you’re facing in detail.
You can also attach a screenshot by selecting the paperclip icon.
2. Contact Binance Customer Support on Twitter
The second way to contact Binance is from their Twitter account.
Binance has a Twitter account for customer support @BinanceHelpDesk.
Firstly, navigate to their Twitter profile and click on the mail icon to start sending a direct message.
Next, explain your issue in detail and send the message.
For example, if you’re having trouble depositing fiat, you can say “Hi Binance Support, I’m having an issue with getting my account verified”.
Alternatively, you can post a tweet about your issue and tag @BinanceHelpDesk.
Here’s an example of a tweet, “My withdrawal is suspended, please fix it! CASE ID #5304664 @BinanceHelpDesk”.
Make sure to include your case ID if you’ve submitted a request before.
Based on @BinanceHelpDesk’s tweets and replies, they reply in a timely manner.
Hence, tweeting them is a great way to get their attention.
3. Use r/binance on Reddit
The final way to contact Binance is to use r/binance on Reddit.
r/binance is the official subreddit for Binance.
The subreddit has a thread that deals with the consolidation of support questions and queries.
Firstly, head over to r/binance and click on the “Weekly Binance Support Thread” post.
Then, make a post about your unresolved case in this format:
- The exchange that you’re using (Binance.com/Binance.us)
- Support case ID
- Description of your issue
In order to post your case on the thread, you need to include your support case ID.
To get a support case ID, you need to start a live chat with Binance support first using the first method.
Once you’ve included your case ID, include a description of your issue.
Here’s an example of a post, “Binance.com, ID 4915928. I’m unable to withdraw money from my account. Please look into this!”.
The moderator of the subreddit will then escalate your case to their team depending on its importance.
Do not provide any sensitive information in your post except your case ID.
How do I complain to Binance?
To complain to Binance, you can submit your feedback via the Binance feedback page.
After you’ve submitted your feedback, you can check its status via “My feedback history”.
Firstly, go to the feedback page by clicking on this link: https://www.binance.com/en/my/user-support/feedback/entry.
There are four feedback categories that you can choose from including “Localization and language”, Design & Layout”, “Security Vulnerabilities”, and “Product Suggestions”.
Select one out of the four categories.
Lastly, complete the feedback form and submit it.
What is Binance’s email?
Here are Binance’s official email addresses:
If your Binance notifications are going to your junk mail, you can whitelist the email addresses above.
That way, emails that you receive from Binance will land in your inbox instead of your junk mail.
In addition, if you received a sketchy email that looks like it’s from Binance, make sure to check the sender’s email address.
If the sender’s email address does not end with Binance’s domain name (binance.com), it means that it’s not legitimate.
Most issues that you’re facing on Binance can be resolved in the Binance Support Center.
This is because the Support Center consists of a myriad of helpful articles and videos.
If you’re still unable to resolve your issue, you can use the 3 ways mentioned in this article to contact Binance directly.
However, you have to be prepared to wait for an extended period of time to get support due to the volume of customer service requests.