Coinbase is a cryptocurrency exchange platform that allows you to buy various cryptocurrencies like Bitcoin and Ethereum.
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It’s also one of the top exchanges in the world based on traffic.
At times, you might encounter an issue while using Coinbase.
For example, if you’ve just created your account, you need to verify your identity.
If you’re having trouble with verifying your ID or selfie, you can contact Coinbase for assistance.
Similarly, if you’re having trouble with trading or funding your account, you can contact Coinbase.
In this guide, you’ll learn 3 ways to contact Coinbase for help with account issues.
How to contact Coinbase
To contact Coinbase, you can either submit a ticket, send a direct message to @CoinbaseSupport on Twitter, or call them.
Alternatively, you can visit the Coinbase Help Center for help.
The Coinbase Help Center contains answers to frequently asked questions regarding the exchange.
You can find an answer to your question by searching for it on the search bar.
You can also browse the Help Center by navigating to related categories.
If you can’t find an answer to your question, you can either submit a ticket or send a direct message to Coinbase on Twitter.
However, you have to be prepared to wait for their response.
Coinbase is surging in popularity, so their support team might be facing an overwhelming number of tickets.
Below are 3 ways you can use to contact Coinbase:
1. Submit a ticket
The first way to contact Coinbase is to submit a ticket via their Help Center.
Firstly, go to the Coinbase Help Center and click on “Contact Us”.
The “Contact Us” button is located at the bottom of the page.
Alternatively, you can visit the “Contact Us” page by clicking on this link: https://help.coinbase.com/en/contact-us.
Regardless of your country, you need to go to the “Contact Us” page to submit a ticket.
Once you’re on the “Contact Us” page, you’ll see several products that you can choose from.
There are multiple products that you can choose from including “Coinbase”, “Coinbase Pro”, “Coinbase Custody”, and more.
Select the product that you’re having an issue with.
For example, if you’re facing an issue on Coinbase, select “Coinbase”.
Next, you’ll need to provide more information on the issue that you’re facing.
Click on the “Let’s get started” dropdown box.
Then, select the issue that you’re facing.
Next, click on the “What seems to be the problem?” dropdown box.
Then, select the specific problem that you’re facing.
Next, when you scroll down the form, you’ll see other fields that you need to fill in.
Firstly, enter the email address that is associated with your Coinbase account.
Coinbase will contact you via the email that you’ve provided.
Next, enter the subject of your message.
For example, if you want to check the status of your document review, you can use “Document review status” as your subject line.
Then, enter the description of your issue.
Here’s an example of a description, “Hi, Coinbase. I have recently created an account but the documents that I’ve provided are not yet approved. May I know the status of it?”.
Lastly, click on “Send verification email” to verify your email and submit the report.
2. DM Coinbase on Twitter
The second way to contact Coinbase is to send them a direct message on Twitter.
Coinbase has a Coinbase Support account on Twitter where you can contact them.
Firstly, open Twitter and visit the Coinbase Support profile.
Once you’re on their profile, click on the “Mail” icon to open a conversation with them.
Next, describe the issue that you’re facing on Coinbase and send the message.
Alternatively, you can tweet your issue on Twitter and tag @CoinbaseSupport.
Tagging @CoinbaseSupport in your tweet is a good way to get their attention.
Based on their tweets and replies, Coinbase Support is very active on Twitter and replies to tweets in a timely manner.
Hence, contacting Coinbase Support on Twitter is a great way to get a quick response from them.
3. Call Coinbase support
The final way to contact Coinbase is to call them.
Coinbase’s phone number for customer service is +1 888 908-7930 for the US and all other countries.
If you’re living in the UK, you can talk to customer service by dialing 080 168 4635.
If you’re living in Ireland, you can talk to customer service by dialing 1800 200 355.
However, you should only dial these numbers if you want to lock your Coinbase account if you’ve noticed suspicious activity.
They will not entertain other issues.
If you’re encountering an issue other than suspicious account activity, you can use the other methods above to contact Coinbase.
What is Coinbase’s email?
Coinbase’s official email addresses are support@coinbase.com, contact@coinbase.com, and no-reply@coinbase.com.
Occasionally, Coinbase sends emails from subdomains including contact@updates.coinbase.com.
Before you open a link in a mail, make sure to check the sender’s email address.
If the sender’s email address does not have a Coinbase domain name at the end of it, it is not a legitimate email.
How do I speak to a human at Coinbase?
To speak to a human at Coinbase, you can dial +1 888 908-7930.
However, you should only dial this number if you’ve noticed suspicious activity and you want to lock your account.
They will not entertain issues other than suspicious account activity.
For other issues, you can either submit a ticket on Coinbase’s Help Center or ping them on Twitter.
Conclusion
If you’re encountering an issue on Coinbase, the first step that you should take is to visit the Coinbase Help Center.
The Coinbase Help Center contains a ton of answers to frequently asked questions.
However, if you can’t find an answer, you can try contacting Coinbase using the methods mentioned in this guide instead.
Depending on the number of reports Coinbase receives, it may take anywhere between 1 to 3 business days for a response.
If you’re looking to report a complaint, you can do so by submitting a complaint here: https://help.coinbase.com/en/contact-us/submit-a-complaint.
