Home » Social Media » Snapchat » How to Fix “Oops! We could not find matching credentials” on Snapchat

How to Fix “Oops! We could not find matching credentials” on Snapchat

To fix “Oops! We could not find matching credentials” on Snapchat, you need to reset your password.

After you’ve reset your Snapchat password, the error will be fixed.

There are 9 steps to reset your password on Snapchat.

However, you need to have access to your phone number or email address.

This is because a password reset link will be either sent to your phone number or email.

If you lost access to both of them, you need to contact Snapchat support for assistance.

Otherwise, you won’t be able to reset your password.

Here’s how to fix “Oops! We could not find matching credentials” on Snapchat:

  1. Open Snapchat and tap on “Use Other Account”
  2. Tap on “Forgot your password?”
  3. Reset your password via email
  4. Enter your email address
  5. Check your email for the password reset link
  6. Change your Snapchat password
  7. Go back to the Snapchat app
  8. Log in to your Snapchat account
  9. The error is fixed!

1. Open Snapchat and tap on “Use Other Account”

Use other Snapchat account

Firstly, you need to open the Snapchat app and navigate to the login/sign-up page.

On the login/sign-up page, you’ll see all of your Snapchat accounts.

You’ll also see multiple options including “Log In”, “Sign Up”, and “Use Other Account”.

Tap on “Use Other Account” to use another Snapchat account.

2. Tap on “Forgot your password?”

Forgot your password on Snapchat

After you’ve tapped on “User Other Account”, you’ll land on the login page.

The login page contains a “Username or Email” field and a “Password” field.

Firstly, you need to enter your Snapchat username.

You can also enter the email address that is linked to your Snapchat account.

Next, tap on “Forgot your password?” to start changing your Snapchat password.

3. Reset your password via email

Reset your Snapchat password via email

After you’ve tapped on “Forgot your password?”, a pop-up will open.

The pop-up contains a couple of options.

This includes “via Phone” and “via Email”.

You can either reset your Snapchat password using your phone or email.

In this guide, we’ll use the “via Email” option to reset your password.

Tap on “via Email” to begin resetting your Snapchat password using your email.

4. Enter your email address

Reset your Snapchat password

After you’ve tapped on “via Email”, you’ll land on the “Reset Password” page.

On the page, you’ll see an “Email” field.

Enter the email address that is linked to your Snapchat account in the “Email” field.

Then, tap on “Submit” to submit your email address.

If you lost access to your email, you need to contact Snapchat support for assistance.

5. Check your email for the password reset link

Snapchat password reset link

After you’ve tapped on “Submit”, a password reset link will be sent to your email.

Check your email for the password reset link.

If you can’t find it, make sure to check your junk and spam folder.

The email will be sent by “Team Snapchat” and its subject line will be “Snapchat Password Reset”.

Open the email and tap on the password reset link to reset your Snapchat password.

6. Change your Snapchat password

Change your Snapchat password

After you’ve tapped on the password reset link, you’ll land on the “Change My Password” page.

On the page, you’ll see a couple of fields including “New Password” and “Confirm Password”.

Firstly, enter a new password in the “New Password” field.

Then, confirm your new password by entering it in the “Confirm Password” field.

Lastly, tap on “Save” to reset your Snapchat password.

It’s recommended that your password is at least 8 characters long, contains uppercase and lowercase letters, and numbers/symbols.

7. Go back to the Snapchat app

Snapchat password changed

After you’ve tapped on “Save”, you’ll land on the “Password Changed!” page.

This means that you’ve successfully changed your Snapchat password.

Tapping on “Continue” will open the login page of Snapchat.

However, you need to go back to the Snapchat app instead of tapping on “Continue”.

8. Log in to your Snapchat account

Snapchat login page

Once you’re back on the Snapchat app, try logging in to your Snapchat account using your new password.

Firstly, enter your Snapchat username in the “Username or Email” field.

Then, enter your new password in the “Password” field.

Lastly, tap on “Log In” to log in to your Snapchat account.

9. The error is fixed!

Oops! We could not find matching credentials

After you’ve changed your Snapchat password and logged in to your account with it, the “Oops! We could not find matching credentials” error should be fixed!

Now, you’ll be able to use Snapchat as normal.

If you’re still facing the issue, you can try deleting and re-installing Snapchat.

Deleting and re-installing Snapchat will clear the app’s cache.

This will start the app on a clean slate the next time you open it.

Conclusion

The “Oops! We could not find matching credentials” error on Snapchat usually happens because of a glitch.

In a nutshell, the easiest way to fix it is to reset your Snapchat password.

If you’re still encountering the error even after resetting your Snapchat password, here are two bonus methods that you can try:

  1. Go to the “Unlock Your Snapchat Account” page and log in to your Snapchat account to unlock it.
  2. Contact Snapchat support for assistance.

If you can’t access your Snapchat account, it’s highly recommended that you try the first method to regain access to it.

You should only contact Snapchat support as a last resort.

Further reading

How to Fix Snapchat Account Compromised

How to Get Your Snapchat Streak Back

140+ Good, Funny, and Cute Snapchat Names

Tags

About the author

Lim How Wei

Lim How Wei is the founder of followchain.org, with over 7+ years of experience in Social Media and 3+ years of experience in investing in stocks and cryptocurrencies. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.